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Riskified

Riskified

Overview

What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a…

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Recent Reviews

Riskified User Review

8 out of 10
September 05, 2023
Incentivized
We use Riskified to prevent CNP fraud in online payments for hotel bookings and we also use it to prevent ATO

We have different business …
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Highly recommend!

10 out of 10
March 28, 2023
Incentivized
We run several ecommerce businesses, each with a high incidence of fraud. We use Riskified to mitigate our fraud losses. Riskified reviews …
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Riskified Review

10 out of 10
January 04, 2023
Incentivized
We use Riskified to verify all purchase information on orders placed with our company to reduce fraud and risk exposure.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://support.riskified.com/hc/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Riskified?

Riskified is an eCommerce fraud management platform that leverages machine learning and a global merchant network to minimize fraud and maximize net revenue for users--supported by a chargeback guarantee and premium partnership models. Riskified offers a chargeback guarantee at any scale, as well as an end-to-end risk management solution set designed to help merchants meet their eCommerce goals.

Riskified states customers benefit from the data derived from every transaction Riskified reviews, not just the ones processed in their own systems. And with more than 400 million shoppers in 180+ countries on the platform, Riskified evaluates millions of transactions every day, data that is fed back into the system, creating a cycle that can drive greater accuracy.

Riskified aims to provide a better way of fraud management, with the goal of helping users unlock better profits while safeguarding their customer experience.

Riskified Videos

Riskified Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, South America, EMEA, APAC

Frequently Asked Questions

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.

Signifyd Commerce Protection Platform, Kount, an Equifax company, and Forter are common alternatives for Riskified.

Reviewers rate Support Rating highest, with a score of 7.4.

The most common users of Riskified are from Enterprises (1,001+ employees).

Riskified Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)75%
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Comparisons

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Reviews and Ratings

(37)

Attribute Ratings

Reviews

(1-19 of 19)
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September 05, 2023

Riskified User Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • When we have required them help to provide support they are always been very supportive
  • The accounts managers are always great
  • They know the travel business well and this is a plus for us
  • be able to see more info in their website
  • a dashboard for disputed transactions
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Analyze anti-fraud
  • Financial aligned
  • Functional platform
  • I would like to see a second spreadsheet available to extract only the chargebacks submitted by period.
  • Option of Excel and not CSV
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
  • Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
  • Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.
  • It would be beneficial to be able to utilize more data within Riskified's model across the industry while being able to keep the clients anonymous.
  • Work towards a platform where point of sale transactions could be potentially screened and incorporated into the screening process.
Harrison Gutierrez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service: Our rep is very quick to respond to issues that come up and build custom workflows to support our business.
  • Admin UI: the actual Riskified admin Portal is great - the Insights provided help our CX team understands why a fraud decision was made and make it easy to pass along the info to our partners.
  • Fraud Check: The product is great at quickly identifying fraud to help avoid our company from taking on financial risk from fraud rings.
  • None - I have never had an issue with Riskified or the team that has supported out business!
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • prevents frauds
  • guarantees chargeback protection
  • I dislike not understanding why some orders with multiple "red flags" are accepted/approved by Riskified, and some orders that are declined will have full AVS match, no noticeable red flags, and the Riskified reason is ONLY something simple, like "email syntax." That doesn't make sense to me!
March 23, 2022

Riskified is great

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Picks up on potentially fraudulent transactions
  • Easy format to read
  • Responds quickly to service requests
  • Targeting orders that are not fraudulent due to different billing and shipping for a click and collect
  • Identifying proxy use when none is used
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Account Management
  • Enhancements to web application for best experience
  • Hears customers feedback and makes changes accordingly
  • Continues to update their models for biggest impact
  • Explanation of decline reasons
  • More visibility into agent replaced orders (second look)
  • More search functionality on web app
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use/ UX
  • Identifies trends on a macro level
  • Response time/support
  • Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
  • Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
  • The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Dashboards
  • Reasons for rejection are clear
  • accuracy of decisions made
  • Declines are sometimes done just based on order value, later approved when the amount is split
  • Exporting size capabilities
  • export scheduling capabilities
  • download export directly than link going to mail
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