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RMail

RMail

Overview

What is RMail?

RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization…

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Recent Reviews

TrustRadius Insights

RMail is a versatile tool that allows users to send encrypted emails, making it the preferred choice for both internal and client …
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Pricing

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RMail Personal

$7.00

Cloud
per user, per month

RMail Standard

$15.00

Cloud
per user, per month

Shared Volume

Varies by Plan

Cloud
for 5 or more users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://rmail.com/pricing/rmail

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $7 per month
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Product Demos

RMail: De webversie voor Aangetekende E-mail - Video Demo

YouTube

Frama RMail - Product Tour / Demo 2018

YouTube
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Product Details

What is RMail?

RMail® is the e-security platform by RPost®, that specializes in email encryption for privacy and compliance, e-signatures, legal e-delivery proof, secure file sharing, email impostor protection, document rights management, and AI-infused services to prevent data leaks and human e-security errors.

RMail installs into one’s existing Microsoft 365 Outlook, Gmail, Salesforce.com, or other email and business management systems.

Install an RMail App

· Sender Selects: sender clicks the RMail “Send Registered” button and selects send features.

· RMail Recommends™: AI-infused prediction technology that, based on message criteria, automatically sensitizes senders, training them in-the-moment of sending, as to what RMail features should be applied to that message, and then sends with the recommended email protections.

Enable the RMail Gateway

· Secure Email Gateway: RMail Gateway is a suite of inbound email protections along with specialized outbound data leak and information protection services. Based on message metadata and administrator rules, RMail Gateway determines which messages should be sent with which added RMail features (i.e., encryption, type of encryption, certified e-delivery, for recipient e-signature, and more) and automatically sends the message in that manner, returning a certified record of e-delivery and privacy compliance for each sent message.

RMail is best for…

RMail’s transmission e-security services are most often used by businesspeople or business systems that send important, sensitive, or consumer-regulated information. These RMail services are generally applied to those messages where the sender needs functionality beyond standard email in terms of (a) easier to use and more automated email encryption for privacy compliance, (b) returning a verifiable proof record of who said what to whom by email, (c) assurance and peace of mind related to delivery and open status of important and time-deadline email, (d) need a timestamped proof of content delivered, (f) need to share large files securely, or (g) need to easily obtain a recipient e-signature on a sent document.

Product Description

Main RMail transmission-centric features:

· Registered Encryption™ email security automatically delivers email in a unique way to each recipient, creating the simplest user experience for the recipient while also returning auditable proof of privacy and compliance to the sender -- going far beyond basic TLS and link-retrieval systems. RMail includes different levels of encryption for when it is important to keep messages private from a recipient’s email administrator or other insiders.

· Registered Email™ certified e-delivery tracking and proof provides email open/delivery tracking and evidence, with timestamped proof of original content legally delivered. It returns a court-accepted timestamped Registered Receipt™ email without requiring any recipient action.

· Secure Large File Share -- senders can attach and track up to 1GB of files from Outlook or the RMail Web app. Senders can send securely to any recipient with encryption and configurable self-purging options (from 1 to 90 days) in a one-time online storage box that eliminates the risk of download recipients being able to see sender’s cloud storage file structure.

· RMail E-Sign and RSign are web-based electronic signature services. RSign enables signers to complete and sign documents using any desktop or mobile web browser in an intuitive, guided signing process.

· Disappearing Ink™ and ViewProof™ -- senders can tag certain parts of an email message to disappear from within the email after delivery after a designated amount to time since sending, number of views, or time per view. Senders can receive verifiable proof that the recipient has viewed selected tagged parts of an email.

· Redact Reply™ – senders can redact particularly sensitive text in a sent message such that if the recipient replies, that sensitive text is automatically removed from the reply email thread.

· SideNote® service – append a private “sticky note” to a copied or blind copied recipient, so they have context as to why they were copied, and with Disappearing Ink™ enabled, that note can be set for one-time-view and to disappear from the recipient inbox after.

Main RMail application-centric features:

· RMail Recommends™ AI-infused data leak protection -- automatically trains senders on which messages should be treated with special care, and have special RMail features applied, in-the-moment of sending. Dynamically adapts to prevent data leaks and automate email encryption.

· Right Recipient™ data shield – dynamically adapting service that, if a message is detected to contain sensitive content, automatically reviews the recipient addresses before transmission, determines if the sender should be prompted to verify that they really want to send sensitive information to the particular recipients, and then applies the appropriate level of encryption to the message enroute if sent.

· Anti-Whaling™ email impostor protection – RMail for Outlook includes patent pending Anti-Whaling technology that prevents targeted ‘spear-phishing’ detection specifically designed to prevent Business Email Compromise and CEO Fraud impostor email and other lures.

· RMail Wire Fraud Protection™ is a specialized service to assure the right message is sent to the right recipient, with options to apply message-level encryption automatically if the message is related to bill payments, invoices, or wire transfers.

· RMail Protected Documents™ is a specialized document encryption service that makes it easy for senders to apply protections to any document that live within the document itself, so the sender may at any time after transmission, track views, restrict to certain verified viewers, restrict functionality on the document (edit, print, watermark), or kill the document so that it can no longer be viewed by certain or anyone after a time period.

Deployment Options

RMail offers options for deployment including:

(a) secure email gateway product for inbound and outbound email security automation running at the email perimeter, as well as its

(b) email security app for specialized email security needs, running installed in the sender’s email program, and

(c) message-and-document-level data protection that embeds access rights management, information blocking and retrieval, and other security into parts of email messages and onto documents whether or not the document is attached to an email or otherwise shared (adds encryption to track and prevent unauthorized access to email content before or after it has been sent and additionally helps prevent accidental data loss due to misdirecting email to the wrong recipients).

As an additional benefit, the RMail email security app is AI-infused to provide automated “in-the-moment” security training and user sensitization, with dynamically adapting recommendations to apply certain security features to a particular message or behind-the-scenes automatically applying certain features.

Generally, these are deployed individually or combined; or complementing other third-party inbound security services.

(a) RMail secure email gateway is a perimeter email security service offering (standalone only for inbound, or outbound, or both). Some implement our outbound services only while maintaining other (existing) inbound service so we can complement; or

(b) RMail email security app is a client-based plug-in (which includes very specific inbound protections (not to replace other inbound, but to complement) plus very robust outbound (including AI security automation, etc.); or further,

(c) RMail may be deployed with both RMail Gateway secure email gateway and RMail secure email app client-based plug-in; and

(d) RMail message-and-document-level data protection may be automated within the RMail Gateway secure email gateway and RMail secure email app and/or accessed separately though the RMail web app.

Frequently Asked Questions

What are three differentiators against other similar sounding products?

RMail offers unique service benefits:

1. Email encryption user experience. RMail specializes in dynamically adapting the email encryption user experience based on the sender, content, or recipient system or needs, providing an easier user experience for sender and recipient, which importantly does not require recipients to have to log-in or create accounts.

2. Registered Receipt™ privacy compliance proof. Forensic audit-ready record on a message-by-message basis of timestamped proof of email delivery, content delivered plus fact of email encryption privacy compliance.

3. All-in-One outbound messaging services. RMail includes additional security, compliance, and productivity services and settings broadening the applicability of RMail services vis-à-vis others; including RMail’s dynamically adapting email encryption user experience, Registered Email™ certified e-delivery and compliance proof, electronic signature and digital forms services, in-the-moment end user security training, Right Recipient™ sensitive email correct-address verification, specialized Anti-Whaling email impostor protection, SideNote® email context services, Disappearing Ink™ message content rights management, ViewProof™ message content phrase view-detection with legal record, secure file sharing with attachment auto-expiration, and more.

What are three differentiators against Microsoft and Google e-security?

RMail offers unique service benefits:

1. Guaranteed Email Security. Standard Google and Microsoft email encryption is based on opportunistic TLS security. If there is no TLS available, the security offered may consists of adding an alert to the sender that the recipient does not support TLS. RMail, by contrast, provides 100% guaranteed end-to-end secure email encryption for all email recipients automatically, regardless of TLS status, does not require recipient log-ins or accounts, and adds features including one-click encrypted reply and encrypted reply with attached files up to 1GB, among other feature enhancements.

2. Registered Receipt™ privacy compliance proof. Microsoft and Google don’t provide proof of a secure email transmission. RMail, by contrast, provides by default, and for every RMail email transmission, a forensic audit-ready record of timestamped proof of email delivery, proof of content delivered, and proof of message privacy encryption compliance. This proof is critical to demonstrate privacy or e-delivery notice compliance to auditors, or to prove to third parties that if a claim of a breach occurred, the breach did not occur within the responsibility of the sender (transport from sender to initial recipient).

3. No dedicated email security specialist required. RMail automates email security in a way that is simple for customers to configure, provision and manage. There is no requirement for a dedicated email security specialist to manage complex configuration settings and multiple and non-intuitive options, as is the case with Microsoft’s advanced email security offerings. In RMail’s simplest form, a user can install the RMail app, the admin can deploy the RMail app for a user group, or the admin can change the email routing rules.

RMail Pricing

RMail Free is a free ongoing base level of service for periodic use. Cost: $0

RMail 365 includes all main service features for basic users. Cost: $7 per user per month.

RMail Standard includes all main service features, designed for standard business needs. Cost: $15 per user per month.

RMail Price Overview

Per User Plans: RMail license for main features on a per user basis.

Shared Volume Plans: RMail license for a designated volume of messages shared among a designated group of senders, automated system senders, or API automated sending.

Target Markets

Any business user that sends sensitive information, in particular those dealing with client matters (i.e., law firms), private or regulated consumer information (i.e., insurance, banks, investment advisory, health care), transactional, financial, strategic, or personnel related business information (finance, accounting, law, compliance, corporate, and HR departments).

RPost®

RPost® offers in e-signature and cybersecurity services, specializing in email encryption for privacy and compliance, e-signature automation, legal e-delivery proof, document rights management, and AI-infused services to prevent data leaks and human e-security errors.

The vendor states that more than 25 million users have used RPost’s track, prove, encrypt, e-sign, certify, share, and protect services for more than a decade in more than 100 countries. Their mission is to help customers worldwide communicate and transact electronically in the most secure, compliant, and productive ways possible and to continuously innovate products to support their evolving needs.

RMail Features

  • Supported: Anti Spam
  • Supported: Anti Virus
  • Supported: Email Attachment Protection
  • Supported: Encryption
  • Supported: Reporting/Analytics
  • Supported: Secure Large File Transfers
  • Supported: Whitelisting/Blacklisting

RMail Screenshots

Screenshot of EMail encryptionScreenshot of Encrypted EmailScreenshot of Large File SharingScreenshot of Receipt AuthenticationScreenshot of Registered ReceiptScreenshot of SideNote

RMail Integrations

RMail Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesEnglish, French, German, Portuguese, Spanish, Dutch, Danish, Italian, Latvian, Lithuanian, Polish
Supported LanguagesEnglish, French, German, Portuguese, Spanish, Dutch, Danish, Italian, Latvian, Lithuanian, Polish

Frequently Asked Questions

RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization required. RMail provides users with a Registered Receipt email record proving delivery status, time of delivery, and exact content.

RMail starts at $7.

DocuSign, Webroot Email Security Powered by Zix, and PandaDoc are common alternatives for RMail.

The most common users of RMail are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

RMail is a versatile tool that allows users to send encrypted emails, making it the preferred choice for both internal and client communication. Many users find it particularly valuable in industries with strict compliance regulations, such as healthcare. For instance, a managed service provider for dentists relies on RMail to ensure HIPAA compliance when communicating sensitive patient information. The software seamlessly integrates with Outlook or Gmail through Chrome, making it easy to use for various dental practices and internal communication needs.

One of the key use cases of RMail is its ability to address situations where a regular email falls short. Users often rely on the software to confirm the receipt of important documents or legally sensitive information. With RMail's advanced email tracking feature, users can verify that specific emails were delivered and opened by specific times, providing them with peace of mind. This level of security and compliance makes it an ideal choice for both internal and external communications.

Users appreciate that RMail minimizes their efforts while solving their problems effectively. It provides a secure platform to communicate sensitive information, including patients' medical records, ensuring that they are delivered and opened securely. Whether it's securing confidential documents or complying with industry regulations, RMail offers users a reliable solution for their communication needs.

Users recommend purchasing and using RMail for business purposes. They have found RMail to be a great product with good customer service and ease of use. Users suggest trying the different apps available for RMail, particularly the Outlook app. They have found RMail to be an easy way to have one email add-in that offers various features such as email tracking, proof, encryption, and file sharing. Lastly, users believe that RMail is the most feature-rich and affordable email encryption solution in the market. They also recommend trying the free trial of RMail.

Attribute Ratings

Reviews

(1-2 of 2)
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Laura Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use RMail to send encrypted emails with my company Gmail account.
  • Secures email in a way that is not annoying to recipients.
  • Converts attachments to pdf
  • Provides proof of sending
  • Provides proof of receipt
  • Some Gmail add ons/extensions don't work with RMail.
  • I'm not sure it can be integrated with gmail without Chrome or Outlook.
  • More features would be cool.
RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.
  • Email encryption
  • Integration with Gmail
  • Enabled me to send work product to customers efficiently and confidently.
  • Enabled me to maintain the highest professional standards without inconveniencing customers.
  • Simplified communication with customers and third parties.
  • I am seen as more technologically savvy than many of my colleagues.
None of them integrated well with Gmail, and they required a password sent in a separate email or logon to an outside "portal," or they were overpriced. It was unclear how well Google Workspace complied with the HIPAA Privacy Rule. I think it did just fine, but the perception by many was that it did not, and the reality is that this is what really matters.
Google Workspace (formerly G Suite), Bitwarden, Microsoft 365 (formerly Office 365), Dialpad Talk
2
They perform forensic psychological evaluations for criminal courts.
1
Me. I did an initial run-through with RMail when I subscribed and I've contacted support maybe 1-to-2 times over 2 years.
  • Send sensitive personal information to courts by email.
  • Request specific sensitive information from attorneys who are unresponsive to calls and vague emails.
  • Receive sensitive personal information from healthcare providers, individuals, attorneys, and courts.
  • Automatically convert multiple attachments to pdf form.
  • Show proof of sending and delivery to attorneys who have claimed they did not receive an email.
  • Conduct business in accordance with the highest ethical standards with no loss in efficiency or inconvenience to customers.
  • To prompt clinicians to use encrypted email features when sensitive information is included.
  • Show proof of sending and receipt of emails in legal cases.
It is so incredibly easy to use and does not annoy my customers. Being able to use email consistently for communications makes me more accessible to customers and third parties. I was not able to find another email encryption service that was cost-effective for a small practice that would not annoy my customers. I found this extremely frustrating when I was looking for something initially. RMail was like a breath of fresh air once I found them.
Yes
Virtru email "encryption" integrated with Gmail, but it was very clunky and it required recipients to go through an extra step to access my emails. It looked unprofessional.
  • Price
  • Product Usability
I needed a reasonably priced option for a 2 person's practice. Some companies offered enterprise software for large companies, but if I could purchase these they were prohibitively expensive. Less costly options always required email recipients to go through an extra step to open emails I sent, which seemed unprofessional to me.
I wish I had found RMail earlier. I was skeptical at first because I did not believe they weren't requiring a second step by the recipient of the emails.
  • Implemented in-house
No
Change management was a major issue with the implementation
Professional resistance to new technology. It needs to be set up for most professionals in my line of work, especially older ones, and they need to be shown how to use it. It needs to be done on all interfaces that they use or they simply won't use it.
  • Lack of comfort with technology.
  • Resistance to change.
  • Unwillingness to troubleshoot with online/email technology.
  • General lack of understanding of the online environment and technology.
Doctors who have been practicing for 10+ years can be extremely resistant to learning new things, especially new technology
Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
No, I purchases a basic version because my needs were limited.
Yes
It was a bug with the Gmail integration. It went on for a while, but eventually, they fixed it with an update. I had noticed it a couple of times but had not gotten around to contacting support. Support actually called me and asked if I noticed it and walked me through a workaround. They called back a few weeks later to check on it. Then they called me a few months later with the final fix, and it has worked since then.
Yes, with the aforementioned Gmail integration glitch. They reached out to me and advised me of it, and multiple times coached me through the work-around. Then they contacted me with the final fix, which was months later. They had told me they were working on a final fix, but after a few months I had kind of given up on it. They apparently actually were. You don't get this type of service with AT&T for sure.
It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.
  • Email encryption
  • Email tracking
  • Convert attachments to pdf
  • Gmail integration was glitchy at first, but they addressed the problem.
No
Joseph Sinclair | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Have used it in legal matters where proof of email receipt was important.
  • It catches recipients' attention. They seem to know that they're on the spot.
  • Very easy to use. Requires no special software. Can use with any email programs.
  • RPost is integrated into leading corporate enterprise email systems but not into ordinary email client software. I would like to see it integrated into my email client (which has less than 2% of the email software market). But it's still easy to use otherwise, so this is a minor point.
  • RPost, as I understand it, keeps no records of one's emails or deliveries. So it's up to me to keep the records (emails sent and received). This isn't a problem for me, but it might be for some people.
It's a very easy system to use without any special software. However, it's worthwhile taking the time to understand the RPost system so that you don't make mistakes, such as not getting and not archiving your RPost verifications. In addition, if you use an enterprise email system, you may find that RPost is already integrated into it.

RPost works well for situations where you would send registered mail, that is, important or legal communications. Since it is considerably less trouble than sending registered mail, one is inclined to use it more often. For instance, for certain transactions you might want to send every email via RPost instead of just the most crucial emails.
  • RPost saves time and money when the alternative is registered snailmail. In addition, snailmail is proof of delivery but not proof of delivery of content. RPost proves what content you delivered.
  • RPost has saved me about three dozen trips to the Post Office (registered snailmail) over three years in my legal dealings that I handle myself. These are only the most important legal matters. I also use RPost for routine communications that have legal import.
1
Sending RPost email is the equivalent of sending registered letters at the Post Office. I use RPost for all legal notifications. According to RPost, its registered email is accepted proof in court of a communication regarding both delivery and content. I also use RPost for important email; I am certain of delivery, and I get the receipient 's attention. The receipient also knows that I know that the email has been delivered. Since it is easier to send an RPost email than a registered letter, I use RPost much more than I would otherwise use registered mail at the Post Office.
I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Implemented in-house
No
Change management was minimal
  • None. It's software that one just starts using with minimal learning.
Works great.
  • Since I don't have RPost integrated into my email client, I have to add a short suffix (.rpost.org) onto the addressee's email address. This is quite easy to do, although not automatically done as it would be if RPost were integrated into the client. I use Thunderbird as my email client. I also have an RPost plugin in my Gmail client, which puts an RPost button right in the client.
  • RPost does not keep any record of the email sent. This is germane to the way their system operates. Thus, I have to keep records (provided automatically by RPost via email) of all registered email sent. Simple to do. The record of an email can be printed and presented in court, if necessary. It has held up in several court cases according to RPost, and they supposedly help with ligitagtion. It has been approved by numberous bar associations.
  • There's nothing more to explain. Pretty simple.
  • None. You do have to archive your registered email records, as RPost doesn't keep any records. But that's not a problem for me.
It's very easy to use. It's a little unusual to understand, but not difficult. As long as you understand that RPost keeps no records, it is problem free.
Works well routinely without problems.
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