Robin

Robin is an intuitive app that has helped our employees manage their office spaces. We are able to easily choose desks that are yet to be reserved since it clearly shows spaces that have been reserved at any given moment. I love that we can see where my team is seating or who is going to be a the office on a given day.

Robin is well suited for a variety of uses and for a variety of organizations. It is appropriate for signage and for making sure that people know what is going on in different rooms or spaces in buildings. It is less appropriate for outside uses and for buildings that have weaker networks.

Since we are small organizations and may not benefit such as other companies from the same features and benefits as analytics. They may have questionable use due to the low turnout around a smaller office.

My role requires multiple meetings almost every day, and sometimes these meetings are spur of the moment. Robin allows me to easily and quickly access and reserve spaces so I can easily make my meetings. Without Robin, reserving spaces in my building with 500 co-workers would be chaotic at best.

Robin is well suited for a better user experience in virtual meetings and conferences. We were dependent on Robin for providing better engagement and productivity by reducing friction throughout the day. Specialized tools for space management to optimize the office suited this product well but felt Robin was less appropriate for desk management jobs.

Very well suited to managing office space and capacity in comparatively large-scale organizations, particularly if - as in our offices - navigating meeting rooms and locations can be quite challenging. The app also works well, however that does infer a need for a certain level of tech knowledge, as those who are less familiar with using phone apps for professional purposes may find there to be a small learning process. Ultimately Robin provides a far better and more efficient solution than the previous booking system, which was prone to issues and time-consuming.

For our scenario, we're a small company, but the Robin software running on tablets in customized mounts adds a lot of visual appeal to our conference rooms. It makes the conference rooms easily identifiable as well as shows you by color the status of the room. Users can schedule from Outlook or reserve a room right from the tablet.

I have rarely had to contact customer support, but when I have, they have provided quick answers to solve the problem I was having. The software is pretty easy to use and not too buggy, so I really haven't had the occasion to contact them needing support. And no users have ever had issues.

Robin has had great benefits in providing the best user experience around booking and finding available spaces. No more meeting room conflicts, Booking a room literally takes 2 clicks, very easy and quick.

I have never used a similar product before but I trust maintaining a history of assigned spaces could be a nightmare for any admin if they need to do so in a spreadsheet or manually.

I am the user of this application, so I never used this support feature.

Especially for large organisations, having a go-to source for a specific task saves everyone a lot of time. Robin does this for office management, and the software is obviously continually improving which is a good sign. The system seem well integrated with the office as well and an attention to detail is made to keep the user experience as quick as possible. Smaller organisations may not advantage as much from the same benefits and features such as analytics may have a questionable use consider the low footfall around a smaller office.

Haven't had to use customer support so can't comment on the experience.

The tool is well suited when you which to reduce your workspace and share desks between different people.
Although, since the user has full control, it can get hard to manage who is going to have the seat since it is based solely on who reserves the seat first.
So I think think the tools is appropriate when you have a large work force and will have to manage who is coming at the office at which time.

I havent needed support on robin so far so I am happy the tool is working well.

Well suited for shared space with several groups that need access to limited number of offices.

Probably not ideal for spaces with ample room availablility.

For me, Robin has worked so well I don't think I have had to take advantage of Robin support. It is good to know it is there if needed.

Robin works great in a multi-level, multi-tenancy environment.

Haven't had to use the Support personally

We train a lot of people and with the pandemic, libraries and flexible work spaces are closed. By using Robin we have the ability to quickly book a room for a person they have a work space within minutes. We can do this from anywhere which is also very effective.

I have not need to use support from Robin due to the easy interface. I would assume it's high quality due to their thoughtfulness with their platform.

Great for scheduling and reserving shared spaces.

I don't have any use to contact support - any support needs are taken care of by our IT department

Greatly suited for any coworking space or agency. Works incredibly well with "smart office" integrations and takes the guesswork and human error out of organizing your team, meetings, and room bookings. Would 100% recommend in these settings, it will absolutely streamline your calendar, booking process, and ease-of-use when needing space for meetings.

N/A, never been in touch.

Robin has been great for tracking use and office capacity during COVID. Also, it's very easy to use when booking meetings on the go. A situation in which it will not be as useful is when staff are diffused around many different sites. It works best when employees are all together to best make use of their mapping features. However, their Campus tool addresses this.

Excellent timely and accurate responses. Their support section contains thorough and useful guides, alongside an instant chat function that quickly puts you in contact with their team. Their team has never failed to give me exactly the information I need. I am also in regular contact with my representative to go over potential uses and new functions.

Best suited to companies who don't already have a meeting room management/booking platform, offices that have a lot of disputes over calendar bookings made "the old fashioned way" via outlook or post-it notes on the door. Also, any organization that is looking to more effectively use the meeting spaces they already have, who may be under pressure from employees that there is not enough meeting space. Robin can help you get a better idea of utilization through data, although not a complete picture unless you pair it with sensor technology.

Probably not as well suited for very small offices where meeting room space is not at a premium, and bookings are not often contested.

All of the interactions I have had with Robin recently (past 2 months) have been overwhelmingly positive. We ask lots of questions and they have answers. They even put us in touch with some of their other clients to compare notes about post-COVID return to office plans, and they are eager to understand our challenges in order to improve their product.

Robin is well suited for my job position because I am not in the office on a daily basis. Since Robin is web based I am able to schedule my desk space from outside the office and weeks in advance.

When our company first began using Robin customer support answered any questions.

I think Robin is well suited for small to medium businesses, but they may not be the best decision for enterprise-level organizations. Turn around times can be longer for large projects.

Being in an engineering role, I have dealt with many support teams and have also worked on support teams. Robin is always quick, friendly, and helpful. The Support team has gone above and beyond to deliver when we needed them to. I would say their Support team is one of the company's greatest assets.

It is well suited for any company who has a "hot desk" or communal seating system.

It is less appropriate in companies that have fixed desks for specific employees.

Fantastic support. From the initial meeting with sales team and account executive, to speaking with the implementation team, to any support in-between, we have been blown away. The service and communication has always been efficient.

Robin is perfect for a growing office with some understandable growing pains. When we implemented Robin it immediately solved a lot of scheduling issues, and I think that this could be a benefit for many offices. It's nice to also have access as an admin to move around booked meetings if needed, for example when our board visits very last minute and there are no rooms available.

Customer support has been incredibly helpful with all my questions and requests. They've even showed me some very useful tools that I wouldn't have known about otherwise.

A business with a limited amount of Conference rooms, and many meetings and employees, this tool is excellent.

Whenever we had questions, the support was always quick and on top of things. There was no back and forth with a scripted level 1 tech before I could get to someone that had the actual answer, so I was able actually to get quick resolutions to issues.

Robin is my benchmark for room displays. It effectively does what it is meant to do without additional fluff. The default theme is more than you'll ever really need, but customization is available. I just really wish there was a simpler way to remove check-in requirements for events. I would always recommend them first for most situations, but my company has a special use case that Robin, or any other competitors for that matter, have not been able to achieve yet.

Envoy support has always been a joy to work it, whether you're going through the dashboard chat, or through your rep. I feel that they always have your success as their priority and it makes me confident that they'd be able to help overcome any obstacles.

We don’t use the Robin desk program, so I cannot speak to that, but the conf room management is top-notch. It just works and works well

Their support up front was excellent. Haven’t had to use them again.