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Ion, by Rock Content

Ion, by Rock Content

Overview

What is Ion, by Rock Content?

Ion is an enterprise-grade content experience platform that empowers modern marketers and designers to create no-code interactive content experiences integrated with their CRM or marketing automation tools. Ion helps enterprises to build brand awareness and increase conversions and lead generation…

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Recent Reviews

TrustRadius Insights

Ion Interactive is a versatile platform that offers numerous use cases for businesses and marketing departments. Users have found that the …
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An absolute must!

10 out of 10
July 26, 2021
ion interactive may be the most underrated marketing tool in existence. If you run an online business, you owe it to yourself to use this …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Embedded CTAs (108)
    10.0
    100%
  • Forms / Gated content (107)
    10.0
    100%
  • Content performance analytics (116)
    10.0
    100%
  • Campaign optimization dashboard (107)
    10.0
    100%
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Pricing

View all pricing

Managed Services + SaaS

Custom

Cloud
per year

Entry-level set up fee?

  • $5,500 per customer
    Optional
For the latest information on pricing, visithttps://ion.rockcontent.com/platform/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Content Creation

Features related to the creation of content for marketing purposes.

7.5
Avg 8.0

Content Publishing

Features related to the organization and distribution of marketing content.

8.7
Avg 8.1

Content Reporting & Analytics

Features related to tracking, measuring, and analyzing content creation processes and content performance.

8.5
Avg 7.8
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Product Details

What is Ion, by Rock Content?

Ion is an enterprise-grade content experience platform that empowers modern marketers and designers to create no-code interactive content experiences integrated with their CRM or marketing automation tools. Ion helps enterprises to build brand awareness and increase conversions and lead generation enriching their contact database with declared, high intent data. Ion helps brands launch quizzes, ROI calculators, assessments, interactive infographics, and other interactive formats in just a few hours.

Marketers can start from a blank canvas, use fully-responsive Quick Start templates, or leverage Rock Content's professional services team to plan, create, and launch their own branded content experiences.

Interactive content increases brand awareness by encouraging users to actively engage with the content. Each engagement provides insights into audience behavior by collecting rich, first-party data from interactions and effectively driving users through the buyer journey.

CONTENT FORMATS

• Assessments
• Calculators
• Interactive White Papers
• Landing Pages & Microsites
• Lookbooks & Tours
• Interactive eBooks
• Interactive Infographics
• Solution Finders
• Resource Libraries
• Configurators
• Quizzes
• Fully Responsive Quick Start Templates

Ion, by Rock Content Features

Content Creation Features

  • Supported: Ideation
  • Supported: Content collaboration

Content Publishing Features

  • Supported: Content hub
  • Supported: Forms / Gated content
  • Supported: Embedded CTAs
  • Supported: Content distribution
  • Supported: Content promotion
  • Supported: Content automation

Content Reporting & Analytics Features

  • Supported: Audience profiling and targeting
  • Supported: Closed-loop tracking and reporting
  • Supported: Content performance analytics
  • Supported: Campaign optimization dashboard
  • Supported: Page-level engagement analytics

Additional Features

  • Supported: A/B Testing

Ion, by Rock Content Screenshots

Screenshot of ion empowers your other marketing technologies to deliver higher fidelity, data-driven scoring, targeting, segmentation and personalization.Screenshot of The types of interactive experiences the ion platform can create is near-endless. These are the most common types used by our customers: Assessments, Calculators, eBooks, Interactive Infographics, Interactive White Papers, Landing Pages, Lookbooks, Quizzes, Resource Library, Solution Finder.Screenshot of See what our customers are saying about our platform and services!Screenshot of Starting at $2,000 per month, you get an unlimited, scalable interactive content platform with our full feature set. Including: Unlimited experiences, unlimited use of Quick Starts, Unlimited Seats/Users, Unlimited A/B/n Testing, Unlimited Sell-Side Experiences, Unlimited Phone, email & chat support, unlimited analytics... PLUS a FREE custom-branded theme that can be applied to all of your experiences.Screenshot of You have the option to start from a template or entirely from scratch. Our Quick Start template library includes more than 100 fully tested, responsive and flexible interactive experiences you can brand, customize and launch.Screenshot of ion is the only interactive content platform that provides the scalable foundation to grow from one interactive experience to one thousand interactive experiences. With ion, interactive content development complexity, long timelines, high costs and maintenance problems are replaced with freedom and agility.Screenshot of ion provides a full range of services to expand your bandwidth and get you the results you need without blowing your budget, calendar or hours in the day. Our award-winning work takes full advantage of our platform and experience.Screenshot of ion interactive enables digital marketers to generate real business results from their content. Using ion's agile, developer-free platform and services programs, hundreds of leading brands generate, qualify and deeply profile more leads with interactive content. Data-driven experiences like calculators, assessments, report cards, quizzes, interactive infographics, lookbooks, interactive white papers, configurators and more — are all created, launched and tested without development resources.

Ion, by Rock Content Video

Overview of Ion's Interactive Content Marketing Platform

Ion, by Rock Content Competitors

Ion, by Rock Content Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

SnapApp (discontinued), Ceros Studio, and Zoomforth are common alternatives for Ion, by Rock Content.

Reviewers rate Ideation and Content hub and Forms / Gated content highest, with a score of 10.

The most common users of Ion, by Rock Content are from Mid-sized Companies (51-1,000 employees).

Ion, by Rock Content Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)60%
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Comparisons

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Reviews and Ratings

(210)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ion Interactive is a versatile platform that offers numerous use cases for businesses and marketing departments. Users have found that the software simplifies the process of creating landing pages, allowing them to rapidly prototype and deploy pages for multiple domains and marketing campaigns. With Ion Interactive, companies can easily create interactive content such as calculators, quizzes, and informational tours to engage online audiences. The software's reporting and analytics capabilities also enable users to keep all their data in one place, facilitating in-depth analysis and optimization of landing pages. Additionally, Ion Interactive's API connections with ESPs and CRMs allow for seamless integration, while its data collection capabilities provide exhaustive insights for informed decision-making. This robust program has proven particularly useful for small teams that lack the resources to create interactive websites from scratch. Overall, Ion Interactive serves as an efficient solution for creating engaging landing pages, enhancing lead generation efforts, and driving sales conversions.

Versatile Customization: Users have praised Ion Interactive for its versatility in customization and flexibility. Many reviewers mentioned that they appreciate the ability to create forms for landing pages and easily connect to APIs, allowing them to tailor their interactive content according to their specific needs.

Easy-to-Use Interface: Reviewers frequently mention that Ion Interactive is quick and easy to use. They highlight features like creating custom thank you pages for campaigns and showing different content based on parameters as being intuitive and effortless. This user-friendly interface helps streamline the content creation process.

Responsive Customer Support: Ion Interactive's customer support has received positive feedback from users. Several reviewers have mentioned that the support team provided expert assistance whenever they had a question or needed help navigating the system. The availability of additional resources such as a help suite and videos further contribute to an overall positive experience with customer support.

Outdated User Interface: Some users have expressed that Ion's user interface is outdated and does not meet the latest web standards, leading to a less than optimal user experience.

Lack of Undo Button: Multiple users have mentioned that the software lacks an undo button in several areas, making it difficult for them to revert changes or fix mistakes. This has caused frustration and inconvenience when working on projects.

Steep Learning Curve: Several users have found Ion to have a steep learning curve, requiring practice and training to fully understand and utilize its features. This has made it challenging for new users to get up to speed quickly and efficiently.

Attribute Ratings

Reviews

(1-24 of 24)
Companies can't remove reviews or game the system. Here's why
Crystal Willett | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We used the customer support feature quite often and did receive very fast and high quality customer support. Unfortunately the reason we used support so often was because it was difficult to use the tool and get the content to respond in the way we intended while designing it. This led to some frustration from our own internal team.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been using Ion as a step in a buyers journey workflow, so often the steps move from Ad to Ion Content to Our Website. For this reason, I needed to make sure I preserved tracking originally on ads through Ion content, to our website. I was trying to append URLs in a way that would pass a query string along and was struggling to make it work. I opened a chat query and within 10 minutes I had the answer I was looking for, implemented.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I used the chat feature a few times and the help provided was excellent. One of the times I was having trouble getting elements to line up correctly, and they were able to take my project, duplicate it, and show how it should have been done to create the effect I was looking for.
Score 8 out of 10
Vetted Review
ResellerIncentivized
We engaged ion to build a solutions finder for our website. My team and I were having difficulty narrowing down the questions and flow for the creative, and then ion's customer support team came in ready and willing to provide us a sample and some suggestions for questions to help discovery.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have probably been a challenging customer for Ion in that we have had several internal roadblocks. Despite this, the Ion customer support staff consistently reached out to check and offer support in any way possible. They were responsive and attentive. I spoke directly with the creative team and asked for guidance in optimizing mobile view.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have never used the customer service purposely. I do know we had a bit of trouble using ion with Shopify while maintaining our e-commerce tracking capabilities. We tried reaching out to their customer service, but unfortunately, they revealed that was just an inherent limitation to ion, and there was no workaround.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For a particularly complex tool beyond my ability to create I contracted ion to build it. The developer was BRILLIANT. I mean that in a literal sense. His ability to quickly understand and assimilate the needed logic was breathtaking. And his ability to translate my vision into a tool was phenomenal. The whole process with the ion team of discovery, scoping, estimating, executing and post delivery support was outstanding.

I also love that when I ask a question and get a response, often there is follow up a week or so later to see if I was able to accomplish what I wanted. Great customer service.
Ken Ugel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
One of our pages stopped functioning properly, and within a few minutes, their support team was able to find the problem and instruct us on how to fix it. So they have definitely been a major help when last minute emergencies have popped up from time to time. I usually feel more at ease when things like this happen because I know I'll be able to get help from them.
Annie Koelker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Yes! I can think of one time in particular that I was working on a very difficult project. They helped me out every step of the way by providing me reference links to places within their support site, logging into my creative to help me troubleshoot, and discussing things over the phone, if needed.
Jessica Hill | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In the creation of our first calculator the support tech was very responsive and proactive in assisting me when I ran into an issue. He not only promptly replied to my initial request for support but followed up and worked to discover the best solution to my problem immediately as well as pushing the matter to create a fix within the system itself to add the functionality I wanted to create.
Chris Schultz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Everytime is exceptional with ION. I know that sounds corny but it is true. If you need an answer now and it comes in a clear and concise manner and that happens everytime...what can I say, their support is exceptional.
Eric Gradberg | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Nothing gigantic, but they are very present and responsive and are always offering more training and
opportunities to gain knowledge. They get a lot of credit for their presence and support. It is to their credit.
Laura Medley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were on a tight deadline and our mobile pricing button wasnt working. Well, this project was highly time sensitive and very mobile first (as everything is today, really). We had a client hungry to see this live and they go right on it and helped us out with the bug - by the next day it was fixed!
Score 10 out of 10
Vetted Review
Reseller
I can't provide a single time because it happens every single time. Ion Interactive provide some of the best support I have received while using an outside product in a long time. Ion Interactive is quick to respond, engaging, insightful, and patient for when I need the time to understand. I enjoy the thorough, helpful support.
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