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Rocketbots Reviews

Rocketbots
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    About Rocketbots

    Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams, claims the vendor. The Rocketbots platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Rocketbots unifies messaging apps in one place to create a holistic view of chats with powerful broadcast and survey functionality that enables companies to communicate at scale. The vendor promises that with Rocketbots companies can reduce costs and scale quicker while engaging with the next generation of consumer.

    The Rocketbots platform uses self-learning AI to help agents respond faster by suggesting replies and automating conversations, according to the vendor.

    Categories:  Live Chat,  Help Desk

    Rocketbots Features

    Incident and problem management Features
    Has featureOrganize and prioritize service tickets
    Does not have featureExpert directory
    Does not have featureSubscription-based notifications
    Does not have featureITSM collaboration and documentation
    Does not have featureTicket creation and submission
    Has featureTicket response
    Has featureAutomated responses
    Does not have featureAttachments/Screencasts
    Does not have featureSLA management
    Self Help Community Features
    Does not have featureForums
    Has featureExternal knowledge base
    Has featureInternal knowledge base
    Has featureQ and A
    Has featureSurveys/polls
    Multi-Channel Help Features
    Does not have featureCustomer portal
    Has featureLive help chat
    Does not have featurePhone support
    Does not have featureIVR
    Does not have featureCall scripting
    Does not have featureSocial integration
    Does not have featureEmail support
    Does not have featureHelp Desk CRM integration

    Rocketbots Screenshots

    Rocketbots Integrations

    Slack, Facebook Messenger, WeChat, Dialogflow, Chatbase, WeChat Work, Facebook Workplace, Line, Kik, Telegram

    Rocketbots Competitors

    Freshdesk, Intercom, Zendesk Chat

    Pricing

    Has featureFree Trial Available?Yes
    Does not have featureFree or Freemium Version Available?No
    Does not have featurePremium Consulting/Integration Services Available?No
    Entry-level set up fee?No
    EditionPricing DetailsTerms
    Free$0per 1000 Messages
    Pro$19per 10000 Messages
    Business$99per 100000 Messages

    Rocketbots Customer Size Distribution

    Consumers
    9%
    Small Businesses (1-50 employees)
    45%
    Mid-Size Companies (51-500 employees)
    45%
    Enterprises (> 500 employees)
    1%

    Rocketbots Support Options

     Free Version
    Live Chat
    Email
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Rocketbots Technical Details

    Deployment Types:SaaS
    Operating Systems: Unspecified
    Mobile Application:No
    Supported Languages: English