Name: rootle
Author: HENDT

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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rootle is described by its vendor, HENDT Jack Savelsberg & Tim Mehringer GbR, as a smart eBay CRM that aims to efficiently manage eBay customer inquiries, messages, and cases. The product provides a centralized platform for organizing and responding to eBay messages, which is said to streamline customer support processes. According to the vendor, rootle is suitable for businesses of all sizes, including online retailers, e-commerce businesses, eBay sellers, customer support teams, and small business owners.

## Key Features

According to the vendor, rootle offers the following features:

**Smart eBay CRM**: rootle is designed to help users efficiently manage their eBay customer inquiries, messages, and cases. It provides a centralized platform for organizing and responding to eBay messages, with the goal of streamlining customer support processes.

**Conversation-Building**: rootle's Conversation-Building feature consolidates entire message histories into organized chats, allowing users to easily view past and future conversations with customers.

**Multiple eBay Shops**: Users can add up to 2 eBay accounts to their rootle workspace, eliminating the need to constantly log in and out of different accounts. This feature aims to provide a convenient way to manage multiple eBay shops from one centralized location.

**Innovatively Simple**: rootle is designed to be user-friendly and easy to navigate. The platform focuses on simplicity and aims to make every step as straightforward as possible, without the need for expensive setup or support packages.

**Message Tagging**: rootle allows users to easily identify the type of message, whether it's a case, refund, message, or inquiry. This feature provides quick visibility and categorization of different types of messages.

**Message Templates**: According to the vendor, rootle offers the ability to save time by using message templates to respond to common support inquiries. This feature allows for standardized responses and efficient customer support.

**Order Information at a Glance**: rootle displays relevant order information, including product details, shipping information, and expected delivery time, within each message. According to the vendor, this feature eliminates the need for users to search through their order history for relevant information.


Help.com Chat

Help.com

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Zendesk Chat

rootle

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

HENDT

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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rootle

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What is rootle?