Overview
What is rootle?
rootle is described by its vendor, HENDT Jack Savelsberg & Tim Mehringer GbR, as a smart eBay CRM that aims to efficiently manage eBay customer inquiries, messages, and cases. The product provides a centralized platform for organizing and responding to eBay messages, which is said to streamline customer...
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Product Details
- About
- Tech Details
What is rootle?
rootle is described by its vendor, HENDT Jack Savelsberg & Tim Mehringer GbR, as a smart eBay CRM that aims to efficiently manage eBay customer inquiries, messages, and cases. The product provides a centralized platform for organizing and responding to eBay messages, which is said to streamline customer support processes. According to the vendor, rootle is suitable for businesses of all sizes, including online retailers, e-commerce businesses, eBay sellers, customer support teams, and small business owners.
Key Features
According to the vendor, rootle offers the following features:
Smart eBay CRM: rootle is designed to help users efficiently manage their eBay customer inquiries, messages, and cases. It provides a centralized platform for organizing and responding to eBay messages, with the goal of streamlining customer support processes.
Conversation-Building: rootle's Conversation-Building feature consolidates entire message histories into organized chats, allowing users to easily view past and future conversations with customers.
Multiple eBay Shops: Users can add up to 2 eBay accounts to their rootle workspace, eliminating the need to constantly log in and out of different accounts. This feature aims to provide a convenient way to manage multiple eBay shops from one centralized location.
Innovatively Simple: rootle is designed to be user-friendly and easy to navigate. The platform focuses on simplicity and aims to make every step as straightforward as possible, without the need for expensive setup or support packages.
Message Tagging: rootle allows users to easily identify the type of message, whether it's a case, refund, message, or inquiry. This feature provides quick visibility and categorization of different types of messages.
Message Templates: According to the vendor, rootle offers the ability to save time by using message templates to respond to common support inquiries. This feature allows for standardized responses and efficient customer support.
Order Information at a Glance: rootle displays relevant order information, including product details, shipping information, and expected delivery time, within each message. According to the vendor, this feature eliminates the need for users to search through their order history for relevant information.
rootle Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
