TrustRadius: an HG Insights company

Routespring

Score10 out of 10

3 Reviews and Ratings

What is Routespring?

Routespring is business travel without personal credit cards.

Routespring aims to empower companies with realtime visibility and controls that helps teams #GoFurther. Beyond technology, Routespring states they truly care for people whose jobs require them to be traveling. Finding them safe, clean hotels and best flights that are cost-effective and in company budget; boasting a customer service that is better than the best out there.

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Top Performing Features

  • Customizable Approval Workflows

    Customizable approval workflows allow itinerary approvals for anything that falls outside of the preset travel policies.

    Category average: 5.8

  • Extensive Inventory

    The application should include partnerships with a wide variety of airlines, hotels, rental cars, and/or rental homes to give users plenty of options when booking with negotiated discounts if possible.

    Category average: 9

  • Travel Spend Reports

    Expense reports for each traveler that include metrics such as the amount, the location, the date, and the type of expenditures during the trip.

    Category average: 5.3

Areas for Improvement

  • Reuses Traveler Information

    The service offers a means of saving and reusing individual traveler information to make it easier to book future travel for the same traveler.

    Category average: 5.2

  • User-friendly Interface

    The user interface is easy to use and reliable.

    Category average: 7.3

  • Collaborative Booking

    Users can collaborate to create and edit itineraries as well as share booked itineraries for others to see.

    Category average: 5.2

Strong ROI Through Time and Cost Savings

Use Cases and Deployment Scope

We use Routespring for bulk booking, guest travel booking, and event management. It helps us organize staff trips, partner visits, and corporate events efficiently. The product solves problems like booking errors, scattered travel details, and time-consuming manual coordination, keeping everything centralized. Our use case covers planning and managing travel for multiple employees and large groups, streamlining approvals and tracking along the way.

Pros

  • Quickly book travel for multiple employees or guests at once, saving time.
  • Keeps all guest details organized, avoiding mistakes and confusion.
  • Makes it easy to monitor trips, budgets, and confirmations in one place.
  • Centralizes travel planning for corporate events and staff trips.

Cons

  • Sometimes the platform can be a bit slow when handling large bookings.
  • Limited options for customizing travel reports and dashboards.
  • Could connect more smoothly with internal scheduling, finance, and HR systems.
  • More options for filtering or sorting travel and event data would help.
  • Automated alerts could be more flexible for different user roles.

Return on Investment

  • Saves 40% of time on travel coordination and approvals.
  • Reduces booking errors, ensuring smoother staff and guest travel.
  • Improves cost control with consolidated bookings and travel spend tracking.
  • Enhances organization for large events and group travel.
  • Frees team capacity to focus on core business activities.
  • Delivers measurable ROI through time and cost savings.

Usability

Routespring is the Way To Go For Group Travel Booking!

Use Cases and Deployment Scope

We cover travel costs for the presenters and rare disease patients spread out across the U.S. and Europe who attend our annual conference. In the past, we've implemented the usual "submit your receipt for reimbursement" method for travel costs. But as we've grown, this has become difficult to track and implement. We were looking for a one-stop-shop where attendees could book their flights, and we could pay for them automatically, eliminating that reimbursement step. We tried a few different platforms and finally found Routespring after another agency we thought was the answer dragged out our account setup process for almost two months. Anup and his team quickly solved our problem within a day, getting our account set up and functional right away, and were even able to tweak a few features on the backend to meet our particular needs. Many of our guests are not tech savvy, and Routespring's response time to those who needed help booking through the platform was phenomenal. We were able to quickly book everyone who needed a flight to the conference this year on their preferred airline, and the total for all ticket prices still came in under our planned budget.

Pros

  • Customer service
  • Cost management
  • Traveler tracking

Cons

  • It's hard to tell where to go to book a flight right after you create an account.
  • It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier.
  • The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account.

Return on Investment

  • This platform saved us many, many employee hours by eliminating the need to book flights for guests, track and approve travel receipts and dispense reimbursement.
  • Our guests could easily book their flights in one place with a line of credit we were invoiced for weekly, with our credit card on file as a backup. For the first time ever, our travel planning is completely done two months before the Conference.
  • We were able to set spending caps on ticket prices to stay within our budget, and we received notifications if anyone requested a ticket above the limit we set or tried to upgrade on our account.

Other Software Used

Hootsuite, Jotform, Squarespace, Bloomerang, DocuSign, SurveyMonkey, Asana, Zoom, Google Drive, Google Analytics

Great Experience with Routespring

Use Cases and Deployment Scope

We have a huge team of field sales and merchandising teams who have to visit various retail stores across the country. Due to the nature of business, our travel cost directly impacts our cost of goods sold. For that reason we need better visibility and controls in our travel spend. Routespring does an excellent job in doing just that. With Routespring, we can control travel cost with appropriate budget controls, and approval process. Plus, the centralized payments for all of our company travel makes it very convenient for our field teams to travel worry-free.

Pros

  • User-friendly approval process
  • Centralized payments for all travel
  • Excellent & very responsive customer service and account management
  • Flexible budget controls

Cons

  • Reports

Return on Investment

  • We've improved travel policy compliance with approval process. We achieve average 97% compliance.
  • We have utilized 83% of the airlines credits with Routespring's automated credit use feature.
  • Overall we have saved 55% by switching to Routespring from TripActions

Alternatives Considered

TripActions