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Overview

What is Ruby?

The Ruby Virtual Receptionist Services aim to provide small to medium-sized businesses with live virtual receptionist support. According to the vendor, this solution acts as an extension of a business, facilitating connections with callers and ensuring satisfactory customer experiences. The product...

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Recent Reviews
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Pricing

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Chat Ruby 10

$129

Cloud
monthly

Chat Ruby 30

$299

Cloud
monthly

Call Ruby 100

$319

Cloud
monthly

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ruby.com/plans-and-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $129 per month
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Product Details

What is Ruby?

The Ruby Virtual Receptionist Services aim to provide small to medium-sized businesses with live virtual receptionist support. According to the vendor, this solution acts as an extension of a business, facilitating connections with callers and ensuring satisfactory customer experiences. The product is intended for use in various professions and industries, including legal, home services, healthcare, financial services, and business services.

Key Features

Mobile App: The vendor offers a mobile app that allows users to manage their online presence from anywhere. According to the vendor, users can access chat transcripts, track usage, view reports, and perform other tasks using the app, which is optimized for iPhone and Android devices.

Custom Voicemail: The product includes a customizable voicemail system. Users can check voicemail recordings and transcripts instantly through the Ruby app or dashboard, as claimed by the vendor.

Extended Business Hours: Ruby provides customized after-hours call handling based on user instructions. The service operates 24/7/365, aiming to connect callers with the necessary assistance at any time, according to the vendor.

Bilingual Receptionists: The virtual receptionists provided by Ruby are bilingual and can communicate with clients in English or Spanish. The vendor states that the primary focus is to build trust and deliver exceptional experiences to callers.

Call Forwarding: Users have the option to forward calls to Ruby on a full-time, part-time, or as-needed basis. The vendor claims that Ruby can connect callers to users wherever they are, ensuring easy communication.

Appointment Scheduling: Ruby offers convenient scheduling for customers or clients. According to the vendor, the service integrates with the user's preferred calendaring system through their website, aiming to avoid double-bookings.

Lead Qualification & Intake: Ruby captures potential new customers while screening out solicitors and unwanted calls. According to the vendor, when users are available, Ruby can transfer leads for immediate service, and when users are unavailable, Ruby can qualify leads.

Robocall Filtering: Ruby's robocall filtering feature automatically routes flagged robocalls to the user's Ruby voicemail box, avoiding live answering and charges, as claimed by the vendor.

Outbound Call Assistance: Users can delegate tasks such as confirming appointments or gathering client details to Ruby. According to the vendor, Ruby handles the calls upon request, allowing users to focus on their work.

Phone Hosting: Ruby can host the user's business number, eliminating the need for a separate phone bill, as stated by the vendor.

Ruby Video

Announcing the new Ruby Brand

Ruby Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

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Reviews

(1-1 of 1)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
Ruby Virtual Receptionist Services were originally implemented to function as an answering service for our 2-lawyer law firm. It was used by both lawyers and it proved to be a comprehensive answering service. It allowed us to screen our calls and direct them appropriately. It also provided the "call out" service that allowed us to place requests for calls out to clients or potential new clients.
  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
  • Call-out.
  • Bilingual services.
  • Increased efficiency.
  • NEGATIVE ROI.
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
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