Name: Announcing the New Ruby Brand
Uploaded: 2019-10-29T01:30:00.000Z
Duration: 4 min 27 s
Description: Announcing the new Ruby Brand

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Component Content Management

Data Quality

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Infrastructure Monitoring

IT Service Management (ITSM)

Identity Governance and Administration

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Relational Database Management Systems

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Tower Servers

Traffic Switching

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Intent Data

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Multichannel Retail

Sales Gamification

Sales Intelligence

Sales

Secure Service Edge (SSE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Commercial Drone

Equation Editors

Insurance Agency Management

Public Sector Software

Real Estate Property Management

Trucking Software

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

LEX Reception

Zendesk Chat

Zendesk

Smith.ai Live Website Chat

Smith.ai

Podium

Gist

Intercom

Provide Support Live Chat

Inteliquent

Sinch (formerly CLX Communications)

IBM Global Technology Services

The Ruby Virtual Receptionist Services aim to provide small to medium-sized businesses with live virtual receptionist support. According to the vendor, this solution acts as an extension of a business, facilitating connections with callers and ensuring satisfactory customer experiences. The product is intended for use in various professions and industries, including legal, home services, healthcare, financial services, and business services.

## Key Features

**Mobile App**: The vendor offers a mobile app that allows users to manage their online presence from anywhere. According to the vendor, users can access chat transcripts, track usage, view reports, and perform other tasks using the app, which is optimized for iPhone and Android devices.

**Custom Voicemail**: The product includes a customizable voicemail system. Users can check voicemail recordings and transcripts instantly through the Ruby app or dashboard, as claimed by the vendor.

**Extended Business Hours**: Ruby provides customized after-hours call handling based on user instructions. The service operates 24/7/365, aiming to connect callers with the necessary assistance at any time, according to the vendor.

**Bilingual Receptionists**: The virtual receptionists provided by Ruby are bilingual and can communicate with clients in English or Spanish. The vendor states that the primary focus is to build trust and deliver exceptional experiences to callers.

**Call Forwarding**: Users have the option to forward calls to Ruby on a full-time, part-time, or as-needed basis. The vendor claims that Ruby can connect callers to users wherever they are, ensuring easy communication.

**Appointment Scheduling**: Ruby offers convenient scheduling for customers or clients. According to the vendor, the service integrates with the user's preferred calendaring system through their website, aiming to avoid double-bookings.

**Lead Qualification & Intake**: Ruby captures potential new customers while screening out solicitors and unwanted calls. According to the vendor, when users are available, Ruby can transfer leads for immediate service, and when users are unavailable, Ruby can qualify leads.

**Robocall Filtering**: Ruby's robocall filtering feature automatically routes flagged robocalls to the user's Ruby voicemail box, avoiding live answering and charges, as claimed by the vendor.

**Outbound Call Assistance**: Users can delegate tasks such as confirming appointments or gathering client details to Ruby. According to the vendor, Ruby handles the calls upon request, allowing users to focus on their work.

**Phone Hosting**: Ruby can host the user's business number, eliminating the need for a separate phone bill, as stated by the vendor.

Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services.  Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.

Chat Ruby 10

Chat Ruby 30

Chat Ruby 50

Call Ruby 100

Call Ruby 200

Call Ruby 350

Call Ruby 500

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Ruby Virtual Receptionist Services

Primarily to help companies cut the cost of providing service or to fill a project-based service need, some professional services companies offer hosted communications. Also, they may present a potential partner for outsourcing a variety of IT management services such as help desk and product support, technology consulting, operational services, development and integration, expense management and other services.

Communications Outsourcing

Likelihood to Recommend

Ruby Receptionists, Inc

Announcing the New Ruby Brand

Hear from Molly Moore, CMO, on Ruby's new brand and shortened name, as well as Ruby's plans for the future.

Partner and Attorney

Ruby Virtual Receptionist Services 2021-05-24 13:53:41

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Hold times

Better training

Home

Communications Outsourcing Services

Ruby

Ruby Virtual Receptionist Services were originally implemented to function as an answering service for our 2-lawyer law firm. It was used by both lawyers and it proved to be a comprehensive answering service. It allowed us to screen our calls and direct them appropriately. It also provided the "call out" service that allowed us to place requests for calls out to clients or potential new clients.

Call-out request "personal assistant services."
Ruby Receptionist app.

Clarity in billing.
Shortened hold times.
Less transfer time from call to receptionist (between English and Spanish).
Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.

Ruby

Overview

What is Ruby?