Runa

Formerly WeGift

Mass Upload and Purchase: Several users have praised the platform for its mass upload and purchase feature, which has greatly enhanced their employee experience by providing ease of use. This indicates that the platform is designed in a way that simplifies bulk uploading and purchasing of items, making it convenient for users.

Great Customer Service: Many reviewers have expressed their satisfaction with the customer service provided by the platform. They have found the support team to be responsive and helpful, addressing any issues or concerns they may have had. This positive feedback suggests that the platform values its customers and strives to provide excellent support.

Large Selection of Suppliers: Users appreciate the wide range of options available on the platform due to its large selection of suppliers. This allows them to find the most suitable suppliers for their needs, indicating that the platform offers a diverse array of choices to enhance user flexibility and decision-making.

No Internal Currency Conversion: Some users have mentioned that there is no internal currency conversion in Runa, which means different currencies are kept in separate accounts. This can make handling currencies difficult and time-consuming.

Limited Suppliers in Asian Markets: A few users have expressed the need for more suppliers in Asian markets. They feel that having a wider range of options would greatly benefit their business operations.

Support Resolution Time: While the support team is generally responsive, some users have experienced delays in getting resolutions to their issues. It can take several days or even longer to receive a resolution, which can be frustrating for customers who need timely assistance.

Users have made several recommendations based on their experiences with weGift. Firstly, they suggest integrating with the weGift API to benefit from third-party rewards being brought into the app. This integration allows for a wider range of rewards options and enhances the overall user experience.

Secondly, users recommend issuing a tight brief and regularly reviewing it. This practice ensures that goals and expectations are aligned and any necessary adjustments can be made along the way. It helps in maintaining a smooth workflow and achieving desired results.

Thirdly, users believe that weGift is an excellent choice for providing reward recipients with a selection of options and eliminating fees. By offering recipients the freedom to choose their preferred rewards, it enhances their satisfaction and increases engagement. Moreover, eliminating fees further adds value to the reward program.

Overall, users advise keeping close communication with weGift to foster a strong relationship and promote growth. They also suggest seeking out weGift if personalized service and putting the customer first are important considerations. Additionally, users recommend staying updated on the list of countries where weGift offers gift cards and conducting regular meetings with a representative for better coordination. Lastly, planning out desired brands ahead of time and being prepared for negotiations with specific brands is advised by users for smoother implementation.