TrustRadius Insights
Runa, also known as WeGift, has proved to be a versatile platform with several notable use cases. Many users have found Runa valuable in …
Overview
What is Runa?
Runa offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.
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What is Runa?
Runa offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Runa?
Runa is a digital value infrastructure that enables individuals and businesses to pay and get paid. Runa’s digital value infrastructure provides tools to build embedded payout, reward and incentive experiences. Runa offers recipients payout options and cash-like choices to drive engagement, loyalty, and the potential to drive revenue on every payout.
Runa Competitors
Runa Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Runa offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.
The most common users of Runa are from Small Businesses (1-50 employees).
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(9)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Runa, also known as WeGift, has proved to be a versatile platform with several notable use cases. Many users have found Runa valuable in streamlining the process of recognizing employee birthdays by purchasing and distributing digital gift cards, eliminating the need for paperwork and invoicing. This has been particularly beneficial for Finance departments. Additionally, Runa serves as an international gift voucher provider for the marketplace of the MELP employee engagement platform. By offering a wide range of gift cards from various suppliers, Runa caters to the diverse needs of employees working in large corporates with flexible benefit allowances, especially those within distributed workforces.
The platform's convenience and extensive catalog have made it a go-to choice for sending digital gift cards. Customers appreciate features such as the portal for reissues, account access, and placing orders. Moreover, businesses leverage Runa for customer incentives and rewards. Sales teams utilize it to incentivize customers to join their services, while marketing teams deploy it for competitions, rewards, and lotteries. On an adhoc basis, Runa serves as a flexible solution for staff rewards to recognize and motivate employees.
The simplicity of Runa's interface, wide variety of e-card options, and excellent customer service have earned praise from users. It is often used for both customer and employee recognition. Sales teams frequently receive gift cards through Runa to acknowledge their efforts and milestones. Furthermore, Runa has successfully provided prizes at annual events to generate excitement among attendees.
Businesses also utilize Runa as a means to connect with potential clients by sending e-cards on key occasions such as birthdays or successful work achievements. The financial reporting capabilities of the platform greatly assist in reconciling payments.
Beyond its usefulness in employee recognition and customer incentives, Runa is instrumental in purchasing digital gift cards at a discount, managing merchant relations effectively, and handling settlement processes seamlessly.
Overall, Runa - also known as WeGift - offers a comprehensive solution for various use cases, allowing businesses to simplify gift-giving processes, engage employees, and enhance customer loyalty.
Mass Upload and Purchase: Several users have praised the platform for its mass upload and purchase feature, which has greatly enhanced their employee experience by providing ease of use. This indicates that the platform is designed in a way that simplifies bulk uploading and purchasing of items, making it convenient for users.
Great Customer Service: Many reviewers have expressed their satisfaction with the customer service provided by the platform. They have found the support team to be responsive and helpful, addressing any issues or concerns they may have had. This positive feedback suggests that the platform values its customers and strives to provide excellent support.
Large Selection of Suppliers: Users appreciate the wide range of options available on the platform due to its large selection of suppliers. This allows them to find the most suitable suppliers for their needs, indicating that the platform offers a diverse array of choices to enhance user flexibility and decision-making.
No Internal Currency Conversion: Some users have mentioned that there is no internal currency conversion in Runa, which means different currencies are kept in separate accounts. This can make handling currencies difficult and time-consuming.
Limited Suppliers in Asian Markets: A few users have expressed the need for more suppliers in Asian markets. They feel that having a wider range of options would greatly benefit their business operations.
Support Resolution Time: While the support team is generally responsive, some users have experienced delays in getting resolutions to their issues. It can take several days or even longer to receive a resolution, which can be frustrating for customers who need timely assistance.
Users have made several recommendations based on their experiences with weGift. Firstly, they suggest integrating with the weGift API to benefit from third-party rewards being brought into the app. This integration allows for a wider range of rewards options and enhances the overall user experience.
Secondly, users recommend issuing a tight brief and regularly reviewing it. This practice ensures that goals and expectations are aligned and any necessary adjustments can be made along the way. It helps in maintaining a smooth workflow and achieving desired results.
Thirdly, users believe that weGift is an excellent choice for providing reward recipients with a selection of options and eliminating fees. By offering recipients the freedom to choose their preferred rewards, it enhances their satisfaction and increases engagement. Moreover, eliminating fees further adds value to the reward program.
Overall, users advise keeping close communication with weGift to foster a strong relationship and promote growth. They also suggest seeking out weGift if personalized service and putting the customer first are important considerations. Additionally, users recommend staying updated on the list of countries where weGift offers gift cards and conducting regular meetings with a representative for better coordination. Lastly, planning out desired brands ahead of time and being prepared for negotiations with specific brands is advised by users for smoother implementation.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
August 23, 2023
Good platform that delivers
- Delivery of ecards
- Ability to quickly and easily reconcile payments in our accounting platform
August 21, 2023
Runa (WeGift) is Great!
- Mass Uploads and Purchases
- Employee Experience and Ease of Use
- Reporting
- Expiration Dates on Gift Cards
- Credit Card Processing Fee
- Set-up Verification is a little overkill
- Great customer service
- Large selection of suppliers
- Professional work during integration
- Handling currencies - so far there is no internal currency conversion and we keep different currencies in different accounts
- More suppliers in Asian markets
August 11, 2023
Great company and amazing partner
Score 10 out of 10
Vetted Review
Verified User
- Digital Gift Card Sales
- Merchant Approvals
- Merchant settlements
- Gift card issuing
- More merchants
- Marketing activations from brands
- Better discount rates at select long tail brands
August 10, 2023
All round great provider
- Vast amount of vouchers available
- great customer service
- No down time of the platform during our working hours
- very user friendly platform
- customer emails or names etc being included in reporting extracted from the platform
August 03, 2023
Great customer service and expansive catalog!
- Consistently adding new products
- Great account management
- Easy to use account portal
- Support team is responsive, but can take several days or more to get resolution sometimes
- Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
- We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
August 03, 2023
A Great Product for Remote Companies!
- Works well for remote companies to be able to reward their employees.
- Ease of use for new users to understand.
- Overall, provides a solid rewards catalog.
- I believe Runa could continually improve its rewards catalog.
- Runa should have the Visa gift card option available to all users.