Name: Salesforce Agentforce Health
Rating: 8.4 (13 reviews)
Author: Salesforce

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

Version Control

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Traceability

Transportation & Logistics

Enterprise

Accounting

Investor Relations

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Bug Bounty

Cloud Storage

Compliance Consulting

Converged Network Adapters (CNAs)

Data Catalog

Data Center Outsourcing (Europe)

Data Center Power

Density-Optimized Servers

Disk Based Backup

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Mobile Application Performance Monitoring  (APM)

Network Diagnostics

Network Performance Monitoring

Object Storage

Security Awareness Training

Server Management

Software Defined Networking (SDN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Rewards

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales

Antivirus

GDPR Compliance

Security Orchestration, Automation and Response (SOAR)

User and Entity Behavior Analytics (UEBA)

Security

Assisted Living

Computer-Aided Design (CAD)

Construction Accounting

Insurance Policy Administration Systems

Mobility as a Service

Nonprofit Fundraising

Plagiarism Checker

Public Transportation

Scholarship Management

Vendor Neutral Archive (VNA)

Vertical-Specific

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Salesforce Agentforce Health (formerly Health Cloud) is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient.

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Starter Suite

Pro Suite

Unlimited

Agentforce 1

EHR Bundle

PM Bundle

Full Suite

RXNT

Salesforce Agentforce Health

Patient Engagement

Pharmaceuticals

Likelihood to Recommend

Likelihood to Renew

Usability

Salesforce provides a customer success platform. The company's social and mobile cloud technologies include their flagship sales and CRM applications.  <br><br>The company was founded in 1999 and is headquartered in San Francisco, CA.

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Service issues

Perfect solution

Automation tools

Home

Patient Engagement Software

Agentforce Health

Within my organization, Salesforce Health Cloud is used to create and maintain stakeholder accounts. The software allows us to keep track of accounts, make updates to them, attach documents, and other important information. The software also has some custom functionality to allow us to automate emails and other functions for our clients.

Account creation is simple and straightforward.
The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.

The software layout requires drilling into specific areas to gather information, which can be cumbersome at times.
The software is limited to the number of types of reports it can generate.

NiCE CXone Mpower, Oracle Fusion Cloud Enterprise Performance Management, Microsoft SharePoint

SFHC enabled us to tie marketing campaigns to our patients for the ability to upsell or cross-sell and to enrich our marketing information

easy connection to SFMC
share appointment and marketing interactions with callers
customizable

integration with Epic was close to impossible
buy-in from IT to support a system on Epic was not keen to work with decreased our ability to function in the way we expected
lack of knowing this integration challenge prior

The process of implementation allowed us to better see our data downfalls in our parent EMR system and find ways around it
Reporting and dashboards allowed us to see the impact of marketing efforts as it related to appointments made
campaign features allowed us to see which campaigns related to which personas

We are handling a project from health care and here the Health Cloud by Salesforce provides a great solution to all needs. [Salesforce] Health cloud is a managed package [that] helps the business to record the users with health insurance policies having accounts and person accounts as an object. [Salesforce] Health Cloud provides a precise solution to book new appointments when a customer needs it. We have multiple standard pages and layouts where a user can fill [in] the details and get [an] appointment booked.

Booking a doctor with a practice is made pretty easy by [the Salesforce] Health Cloud. It has dependent object and fields which are tied up with cases object where a user can create a case. The case will be assigned to the right queue and get the right person appointed. It has [the] support of einstein bot as well where a person can get the help from [a] knowledge article and get [their] queries resolved by themself.

[There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
[Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.

They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
[I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.

Having its own object such as [a] person account, insurance, etc. to keep the records ready for [the] user.
Automation tools such as flows or process builders can assign the case created to specific users or queues to get issues or people resolved.
We can generate direct reports for different accounts and track the history of the client.
[A] live agent is [an] important thing that is added, clients can get help from [an] agent or from knowledge articles.

Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry.
[The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data.
It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client.
There are automation tools [that] are used to send emails for reminders of policies.
Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap.

e-Con CPQ for Salesforce, Salesforce Marketing Cloud Email Studio, Salesforce Commerce Cloud

Agentforce Health
Formerly Salesforce Health Cloud

Overview

What is Agentforce Health?