Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Feature Management

Innovation Management

Product Lifecycle Management (PLM)

Development

Classroom Management

Education

Business Intelligence (BI)

Calendar

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Statistical Analysis

Visitor Management

Enterprise

Accounting

Corporate Performance Management (CPM)

Digital Banking

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Archiving

Cloud Storage

Configuration Management Databases

Disk Cloning

Email Encryption

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Office Migration and Repair

SIP Trunking

Software Asset Management

Telecom Expense Management (TEM)

Vendor Risk Management

Virtual Data Room

Web Scraping

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Ecommerce Personalization

Email Marketing

Enterprise Marketing Management

Market Intelligence

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Performance Management

Sales

Fleet Management

Membership Management

Municipal

Rental Property Management

Roofing

Warranty Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

IBM watsonx Orchestrate

CoPilot

Ortto

Kore.ai

Conversica

Gong

Gong.io

Cresta

Google Cloud Dialogflow

Google

Microsoft 365 Copilot

Microsoft

Genesys Cloud CX

Genesys

LivePerson Conversational Cloud

LivePerson

Tech Cares 2023

Agentforce is a solution that provides intelligent bots created and customized via a low code builder.  Agentforce agents operate autonomously by retrieving data on demand, building action plans for any task, and executing these plans without human intervention.

IBM® watsonx™ Orchestrate® leverages AI to automate complex workflows. The solution helps build, deploy, and manage AI assistants and agents. It offers a catalogue of pre-built agents and tools, low-code agent builder, multi-agent collaboration capabilities, and integrations with enterprise apps.

Essential

Standard

Essentials

UiPath's agentic platform combines the company's Robotic Process Automation (RPA) solution for automating repetitive tasks with agentic automation. By unifying agentic AI, automation, BPM, and process intelligence, the platform gives organizations control to design, run, and optimize new agentic processes.

Automation Cloud Enterprise

Enterprise Medium Business

Automation Cloud Standard

Automation Cloud Basic

Automation Suite

UiPath Automation Platform

Agentforce

AI Agent Builder

Hospital & Health Care

Likelihood to Recommend

Usability

Salesforce provides a customer success platform. The company's social and mobile cloud technologies include their flagship sales and CRM applications.  <br><br>The company was founded in 1999 and is headquartered in San Francisco, CA.

Salesforce

How Do Salesforce Einstein Platform Bots Work?

Learn how to build a CRM-powered chatbot to help engage customers and quickly resolve common service questions through the power of AI.

#salesforce 

Step 1: Audit your agent experience. 
Step 2: Configure your Einstein Bot. 
Step 3: Test & deploy. 
Step 4: Track performance.

Watch more and learn more on Salesforce+: https://www.salesforce.com/plus

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About Salesforce:
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Salesforce Sales Cloud

Salesforce Marketing Cloud

Salesforce Health Cloud

Salesforce Data Cloud

Health Cloud

Agentforce 2025-10-18 01:51:41

Slack

Apache OpenOffice

Notepad++

Salesforce Einstein Bots 2022-08-17 12:31:24

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

AI Agent Builder Software

Agentforce is trying to increase internal efficiency of our employees. Our employees are typically client facing. Everybody is 100% utilization, but with Agentforce coming in and our SMEs training, the agents are able to take the admin burden off and thus they have a lot of free time to focus on the strategy piece of work. That's where the agent force ecosystem is helping us.

It's very, very easy for even a non technical person to build on. We train our SMEs to build their own agents out, and those SMEs are typically functional in nature. They're not coders so as to say, and they were able to build their own agents out with minimum support from the tech team. The product in itself is very user-friendly, very easy to understand, and very, very easy to implement and that's the beauty of Agentforce.

This is one thing in specific which my SMEs keep on coming back and telling me as a area of improvement. Agentforce is a little buggy, the product forgets context. So as an SME, I can't afford to forget context of the previous conversation. Typically sometimes there's a lag, which you've seen, it forgets the context and it needs to be reminded in the next conversation, which is happening, whatever we saw in the previous conversation. And then it picks up and then it helps. So if that connection can be better, it'll really help.

So 20% bandwidth free up for my SMEs is a lot to me because I then deployed them to a lot of client related projects and I get additional revenue out of it. So revenue ROI standpoint, at least a 20% uplift and ROI can be attributed to Salesforce agent Force wherever we implemented it.

Salesforce Data Cloud, Salesforce Health Cloud, Salesforce Marketing Cloud

Currently we use Salesforce Einstein Bots under a live chat solution, to provide a self service option to the customer before sending him to speak with a customer service advisor

Easily configured
Allow code
Integrates with Chat solution

Allow bigger text messages
Be more clear when using html
Call other variables available in the org

Being configurable through setup
Can be cloned

We were able to assist customers with the self service option, without wasting effort from a real CS advisor

Agentforce
Formerly Einstein Copilot & Bots

Overview

What is Agentforce?