Question 1

What is Salesforce CMS?

Accepted Answer

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.

Question 2

What are Salesforce CMS's top competitors?

Accepted Answer

Adobe Experience Manager, WordPress, and Drupal are common alternatives for Salesforce CMS.

Question 3

What is Salesforce CMS's best feature?

Accepted Answer

Reviewers rate Role-based user permissions and API and WYSIWYG editor highest, with a score of 10.

Question 4

Who uses Salesforce CMS?

Accepted Answer

The most common users of Salesforce CMS are from Mid-sized Companies (51-1,000 employees).