Salesforce CMS Reviews

70 Ratings
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Score 8.4 out of 100

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Reviews (1-4 of 4)

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Luke Robertson | TrustRadius Reviewer
September 07, 2020

Worth it if you want to learn!

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Salesforce CMS to track the many subscriptions we have. We also use it to build quotes and have integrated it with Zuora. We have not switched to Lightning, and I am glad that we were not forced to. It addressed the problem of managing thousands of accounts. Without Salesforce, we would be lost.
  • Subscription management
  • Ease of use for account search
  • Quote building
  • Cumbersome
  • Hard to learn for some
  • Things happen in the background that cause to refresh the page
Salesforce CMS is good for managing companies that have many accounts to deal with. It's hard to teach people all the ins and outs though.
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Anonymous | TrustRadius Reviewer
August 27, 2020

The best CMS for the modern mobile era!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Salesforce CMS across our whole organization, and it has been a lifesaver for managing our online content. Having one central place to store content that is fast, secure, and easy to use and can be managed from everywhere is what makes this solution a great success, especially this past year during the epidemic.
  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
  • The interface for keeping things organized could use some improvement, with more options for tagging and sorting. It's not bad but there are better interfaces out there.
  • Reporting and dashboards on content would be a nice addition, and is something that will probably be coming.
  • It can be tough to get a public URL for image content - the kind you would embed into a page. The interface wants to drive you to the interactive page which is great in most cases but when you just want a direct URL it can be tough to find. The official documentation from Salesforce tells you to right click save as on the preview page, where instead they should have it built in to the interface and displayed somewhere.
If you already use Salesforce, then this is a no-brainer. There is no need to go to another platform for your CMS needs. If you don't have Salesforce at all, this is still a good choice but may not always make the most sense. There are cheaper options out there and also ones that might integrate with your platform better, but as always you will usually get what you pay for.
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Anonymous | TrustRadius Reviewer
September 01, 2020

Administrator Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
The entire organization uses Salesforce; however, this specific content editor is used in our IT department. It is being used to create in-training videos and media that we can then share with the organization. It solves a business problems by creating visual content that improves training and development.
  • Video Content Logic
  • Inter-capability with SalesForce CRM
  • One Account Login for the staff.
  • More marketing to companies
  • Training for using the CMS
  • Cost compared to competitors
Providing training content to the staff with video presentation is what CMS does the best. It is least appropriate for payroll and other software platforms that are already providing training to the staff.
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Anonymous | TrustRadius Reviewer
August 27, 2020

Salesforce CMS will take care of any client need

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Salesforce as a customer management tool. Recording incidents, service requests, onboarding, offboarding, and document management.
  • Organization
  • Multiple client support
  • Metric management
  • Layout looks old
  • Repetitive fields
  • Search function in documentation
Salesforce CMS is awesome if you need to support anything from one to a hundred different clients. I have used it for several years supporting several different types of industry. The real nice thing is that it can be molded to fit almost anything. The only issue is maintaining a good solid team of admins.
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Salesforce CMS Scorecard Summary

Feature Scorecard Summary

Role-based user permissions (4)
API (4)
Internationalization / multi-language (3)
WYSIWYG editor (3)
Code quality / cleanliness (4)
Admin section (4)
Page templates (3)
Library of website themes (3)
Mobile optimization / responsive design (3)
Publishing workflow (3)
Form generator (3)
Content taxonomy (3)
SEO support (3)
Bulk management (4)
Availability / breadth of extensions (3)
Community / comment management (3)

About Salesforce CMS

Salesforce CMS is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. In CMS Workspaces, users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.
Categories:  Content Management

Salesforce CMS Technical Details

Operating Systems: Unspecified
Mobile Application:No