Salesforce CMS
It helps solidify our content and keeps things clean and organized. I love its ability to allow our end-users to collaborate in the …
Salesforce CMS
Top Rated
Salesforce CMS
Overview
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Popular Features
View all 16 features- Role-based user permissions (38)8.585%
- API (37)8.080%
- Community / comment management (32)7.979%
- Page templates (31)7.676%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Salesforce CMS, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Salesforce CMS?
Salesforce CMS is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. In CMS Workspaces, users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
12 people want pricing too
Alternatives Pricing
What is Contentful?
Contentful is a cloud based CMS solution that provides the ability to manage content across multiple platforms.The editing interface allows for managing content interactively and provides developers the ability to deliver the content with the programming language and template framework of their…
What is SharePoint?
Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.
Product Demos
Salesforce CMS Demo | Salesforce
01:23
Features Scorecard
Security
8.5
85%
Platform & Infrastructure
8.0
80%
Web Content Creation
7.6
76%
Web Content Management
7.8
78%
Product Details
What is Salesforce CMS?
Salesforce CMS is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. In CMS Workspaces, users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.
Salesforce CMS Video
Salesforce CMS Demo | Salesforce
Salesforce CMS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce CMS is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. In CMS Workspaces, users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.
Reviewers rate Role-based user permissions highest, with a score of 8.5.
The most common users of Salesforce CMS are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Comparisons
View all alternativesCompare with
Reviews and Ratings
(916)
Reviews
(1-25 of 41)- Popular Filters
Companies can't remove reviews or game the system. Here's why
May 16, 2022
Salesforce CMS
- Multiple integrations
- Ease of use
- Content delivery
- Language support
- Functionality can be improved
- More license availabilty
May 10, 2022
Salesforce CMS: an Energized CRM Platform
- Ability to track customer interactions and communications
- Optimal customer relationship management
- Better integration and reporting platform
- Customizable to fit any organization CRM needs
- Single trustable source for any customer-centric organization
- Search function sometimes gets stuck
- Self-training videos are needed for exploiting Salesforce CMS fullest
- Duplication of information is not halted
- Set up process is lengthy and time consuming
May 03, 2022
I love Salesforce CMS!
- Reporting
- Customization
- Data Collection
- Glitches
- Send sequences within the platform
- more user friendly
April 30, 2022
Software that goes above and beyond.
- A good interface for service calls.
- Easy to communicate with the users.
- Detailed view of change requests in one page.
- Search function could be better.
- The list view for the ticketing queue could be improved.
- Arrangement of fields in a ticket could be a bit more concise.
April 29, 2022
Get everyone on the same page!
- Customizable
- Organization
- Easy to use
- It would be nice if the customization was a little easier to navigate
- Merging duplicate accounts or contacts doesn’t always go as planned
- You need someone very knowledgeable to be an administrator
April 29, 2022
My experience with Salesforce
- User management
- Easy to use
- Easy to navigate
- Application Development
- Some of the features like algorithms
April 28, 2022
Salesforce is a Force of Nature
- Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
- It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
- I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
- In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
- I would love the ability to use this more for Implementation Journeys.
- The profile settings can be hard to manage or navigate if you don’t know what to look for. Additional pop-up boxes or icons with further explanations would be helpful.
- I’m not sure if this isn’t an option but being able to customize the steps for the customer’s stage depending on their tier or subscription would be helpful too.
April 26, 2022
Salesforce for organization
- Performance dashboards & activity tracking.
- Integrations with ZoomInfo & LinkedIn.
- List views & contact views.
- We use Salesforce classic which is slow & doesn't have a great UI in my opinion.
- I wish you could hover over contacts and view recent activity.
- Lots of glitches that are time-consuming (when editing a contact, there are a lot of error messages).
- Manage Opportunities of Sales
- Dashboard of improvement
- Manage leads and contacts
- Organize accounts
- Organize funnel of sales
- It's not that easy to work on in my opinion.
- Understand better duplicate accounts.
March 14, 2022
Salesforce is Still the Go To CMS
- Keeps prospect and customer conversation history.
- It provides virtual files for company and enterprise data.
- It provides a road map for strategic follow up.
- I would like to see Salesforce having a module that's similar to Salesloft cadence software.
- I think it could better augment email templates.
January 06, 2022
Salesforce is a Beast!
- Order management
- Customer organization
- Reporting
- Sales metrics
- Cart integration ease of setup
November 25, 2021
Salesforce is also good for marketing
- It's easy to see open opportunities for an account and its entire hierarchy.
- It's easy to see existing users for an account and its entire hierarchy.
- Dashboards make it easy to track KPIs.
- Tasks and posts make it easy to communicate with other users.
- I like the highlighting of duplicates and how relatively easy it is to merge accounts.
- You have to scroll down a long way to see important details in an account.
- It can be difficult to choose the correct report type when creating a new report.
- Account and opportunity fields are not set up for ease of use in my opinion.
November 24, 2021
Gets the job done!
- Lead Management
- Reporting
- Displaying the Funnel
- Converting Leads to Opportunities
- Adding Notes to Accounts
August 10, 2021
Salesforce CRM: One-stop Shop Efficiency
- Lead Management
- Customer Information Storage and Automation
- Easy access when particular information is needed about the customer
- Detection of multiple entries having the same information
- Though detailed, it has a lot of cells to be filled
- User interface and usability
- Always on access to all of our sales information.
- Quick and easy generation of content filled reports.
- Easy to modify and add or remove options and information as we require.
- Cost effective and with great support.
- Able to modify the core values and options (for a price).
- 24x7 support that actually is 24x7.
- The mobile app does not have the options and information we need.
- The new redesign that happened during 2019 makes it harder and slower to use.
- Due to the changes brought on by the new versions, we had to update most of our reports.
- They changed their pricing during 2020, we did not get really affected by it, but it might hurt us later since we are adding new people.
July 20, 2021
Streamlined all our business in one place!
- Lead management
- Account management
- Reporting
- Campaigns
- Marketing
- Reporting
- Search and duplicates
- Powerful CMS platform
- It can add/remove features to suit your needs
- It is accessible round-the-clock from anywhere worldwide
- The lengthy learning curve of the platform
- Configuration & setup is time-consuming and complex
- Cluttered interface makes navigation and simple tasks unnecessarily complex
- Pricing
May 24, 2021
Organize it all!
- Organization of files, materials, etc.
- Collaboration with viewing what other departments have planned.
- Marketing
- Marketing
- Collaboration
- Organization
May 17, 2021
Salesforce will make everything easier!
- Keeps clients and leads organized.
- Easy to schedule appointments with Salesforce.
- Integrates other software.
- Can be a little smoother.
- Lightning is not organized well.
- Classic is slower than lighting but more user friendly.
May 13, 2021
Salesforce CMS for global operations
- Track Account Historical Data
- Manage Customer Contacts
- Monitor Business Opportunity at every stage
- The interface of the tool could be more user friendly
- Faster conversion process of leads into contacts
- Add analytics (views and downloads) to file sharing via link
May 12, 2021
Streamline your data!
- Organization
- Tracking
- Delegating
- Forecasting / Projecting
- Referencing
- Learning
- Clunky
- Slow computer
- Could use a modern UI refresh
- Better IOS app
May 11, 2021
Salesforce CMS Review
- Simple
- Easy to understand
- Easy to learn
- Too many features sometimes
- Slow to load
May 10, 2021
Make a custom journey for every prospect!
- Automated
- Intelligent
- Feature rich
- High road to entry
- Very detailed and complex
- Not easily navigable fro new users
- Implementing rules that cannot be broken
- Transparency in tasks and assignments
- Ease of communication with your team through SF
- Lack of spell check continues to be an issue
- Implementation of a style guide would be helpful
- Learning curve is steep with older demographics
April 30, 2021
Salesforce CMS Review
- It stores a lot of data.
- It is easy to set up detailed dashboard.
- It allows customized reports.
- It takes time to download multiple years data.
- Can't put quota in SFDC. Have to manage actual vs. quota offline via Excel.
- The email subscribe function does not have raw data, only provides the end reports.