Skip to main content
TrustRadius
Salesforce CMS

Salesforce CMS

Overview

What is Salesforce CMS?

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content…

Read more
Recent Reviews

Organize it all!

8 out of 10
May 24, 2021
Incentivized
They offer a lot of good solutions for our business uses. It is really handy in keeping all of our content organized and in one place. A …
Continue reading

Streamline your data!

8 out of 10
May 12, 2021
Incentivized
Salesforce CMS is used across a few different departments at my organization. ExCo, Client Succes, Implementation, Sales, and a few others …
Continue reading

Salesforce CMS Review

7 out of 10
March 17, 2021
Incentivized
Salesforce CMS is used by our whole company to manage and track institutional prospective entities throughout our whole sales and selling …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Community / comment management (19)
    8.9
    89%
  • Code quality / cleanliness (18)
    8.5
    85%
  • API (22)
    8.5
    85%
  • Role-based user permissions (23)
    8.5
    85%
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Salesforce CMS?

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

24 people also want pricing

Alternatives Pricing

What is ExpressionEngine?

ExpressionEngine is a content management system from EllisLab in 2002, a successor to pMachine Pro, a blogging system, which is written in object-oriented PHP and uses MySQL for data storage. ExpressionEngine is their flagship Content Delivery Platform.

What is Square Online?

Square Online (formerly Weebly) is a basic content management system with blogging and eCommerce features. It can be utilized for building standard websites or specialized webpages for online stores.

Return to navigation

Product Demos

Verbis Translation & Localization for Salesforce CMS DEMO

YouTube

Introduction to Salesforce CMS

YouTube

Introduction to Salesforce CMS

YouTube

Salesforce CMS Demo | Salesforce

YouTube
Return to navigation

Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.7

Web Content Creation

Features that support the creation of website content.

8.4
Avg 7.6

Web Content Management

Features for managing website content

8.5
Avg 7.3
Return to navigation

Product Details

What is Salesforce CMS?

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.

Salesforce CMS Video

Salesforce CMS Demo | Salesforce

Salesforce CMS Competitors

Salesforce CMS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.

Adobe Experience Manager, WordPress, and Drupal are common alternatives for Salesforce CMS.

Reviewers rate Community / comment management highest, with a score of 8.9.

The most common users of Salesforce CMS are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1575)

Attribute Ratings

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It's easy to see open opportunities for an account and its entire hierarchy.
  • It's easy to see existing users for an account and its entire hierarchy.
  • Dashboards make it easy to track KPIs.
  • Tasks and posts make it easy to communicate with other users.
  • I like the highlighting of duplicates and how relatively easy it is to merge accounts.
  • You have to scroll down a long way to see important details in an account.
  • It can be difficult to choose the correct report type when creating a new report.
  • Account and opportunity fields are not set up for ease of use in my opinion.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Powerful CMS platform
  • It can add/remove features to suit your needs
  • It is accessible round-the-clock from anywhere worldwide
  • The lengthy learning curve of the platform
  • Configuration & setup is time-consuming and complex
  • Cluttered interface makes navigation and simple tasks unnecessarily complex
  • Pricing
May 24, 2021

Organize it all!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Organization of files, materials, etc.
  • Collaboration with viewing what other departments have planned.
  • Marketing
  • Marketing
  • Collaboration
  • Organization
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Track Account Historical Data
  • Manage Customer Contacts
  • Monitor Business Opportunity at every stage
  • The interface of the tool could be more user friendly
  • Faster conversion process of leads into contacts
  • Add analytics (views and downloads) to file sharing via link
April 30, 2021

Salesforce CMS Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It stores a lot of data.
  • It is easy to set up detailed dashboard.
  • It allows customized reports.
  • It takes time to download multiple years data.
  • Can't put quota in SFDC. Have to manage actual vs. quota offline via Excel.
  • The email subscribe function does not have raw data, only provides the end reports.
Clay Coleman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Extensive Report Queries that are intuitive to run
  • User friendly member portal interface
  • Utilization of Dashboards to help track membership and volunteer engagement metrics
  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Andrew Dahlstrom | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It allows the user to query customer data
  • It allows the user to define metrics and track KPIs
  • It allows the user to set up dashboards with charts and graphs to monitor trends
  • The user interface could be more friendly/intuitive
  • More options for creating visuals such as graphs
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Case notations/tracking and reporting.
  • Dashboard. Ability to create and manage reports.
  • Store countless documents like Knowledge Articles for the business.
  • Streamlined vendor and client data matrix
  • Secured and User-friendly with loads of capabilities that can be tailored for the business
  • All encompassing, It seems Salesforce is able to be tailored to specific needs.
  • Offline access.
March 17, 2021

Salesforce CMS Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Visually appealing dashboards
  • Organizational Tools
  • Easy to read metrics
  • Mobile App is lacking functionality
  • certain export features could be improved
  • Updating fields can take longer than needed
March 11, 2021

Second to None

Thomas Collins, MSF | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Detailed, customizable dashboards.
  • Advanced reporting and dashboard functionality.
  • Easy workflow with specific fields easy for export.
  • Defining the rules of Salesforce CMS is difficult.
  • It can be difficult to choose the correct report type when creating a new report.
  • Real time refreshes on dashboard.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customizability - even out of the box, I am able to accomplish that majority of the workflows needed by the organization.
  • Reporting - dashboards are easy to put together, display data in a digestible and cohesive way, and there are few limits on ways that we can capture and report on specific data points.
  • Trailhead - I have run into several issues with Trailhead articles directing me to an Error 404 page, and with inconsistent product naming conventions (Community Cloud vs Experience Cloud etc) which make for a confusing journey when implementing.
  • Salesforce Inbox - the integration for Gmail/Salesforce for logging emails is rather archaic and step-heavy. It would be ideal to implement some AI that can detect the account & opportunity outright, as well as fast-track the ability to create new contacts.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Manages conflicts between sales teams.
  • Keeps track of call/contact history.
  • One place for all sorts of information.
  • Salesforce takes forever to load a page.
  • Lot of awkwardness when updating records. It won't let updates be made if something changed on the back-end while you were working on a record.
  • Easier way to review and develop reports.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • One content database for a large team size.
  • Content creation can be done in several languages.
  • Content can be viewed and used in multiple countries at once.
  • Collections are allowed to make static lists which should be dynamic in nature.
  • Defining the rules of Salesforce CMS is difficult.
  • There should be an [easy] tick box option.
Melissa Kevra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Can easily be customized to fit business need.
  • Advanced reporting and dashboard functionality.
  • User-friendly, easy to use.
  • You really need an experienced Salesforce Admin to help you utilize the system, especially at first.
  • It can be overwhelming for a first-time user, but that can be addressed with training.
January 06, 2021

Salesforce CMS Review

Tim Eddington | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Detailed, customizable dashboards.
  • Customizable to fit any org's needs.
  • Great reporting tools.
  • Make it easier to build reports and dashboards.
  • Speed - seems like SFDC can run a bit slow at times.
  • The mobile app could use some work.
September 01, 2020

Administrator Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Video Content Logic
  • Inter-capability with SalesForce CRM
  • One Account Login for the staff.
  • More marketing to companies
  • Training for using the CMS
  • Cost compared to competitors
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
  • The interface for keeping things organized could use some improvement, with more options for tagging and sorting. It's not bad but there are better interfaces out there.
  • Reporting and dashboards on content would be a nice addition, and is something that will probably be coming.
  • It can be tough to get a public URL for image content - the kind you would embed into a page. The interface wants to drive you to the interactive page which is great in most cases but when you just want a direct URL it can be tough to find. The official documentation from Salesforce tells you to right click save as on the preview page, where instead they should have it built in to the interface and displayed somewhere.
Return to navigation