Salesforce CMS Reviews

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361 Ratings
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Score 8.3 out of 100

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Reviews (1-7 of 7)

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February 04, 2021
Anonymous | TrustRadius Reviewer
Score 5 out of 10
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Support Rating

8
I've never really had to contact support. It's at the point where we have people in the organization that are our specific go-to inhouse support teams for Salesforce. Again, that goes back to what I said about there being a point where just too much is added to Salesforce that you have to hire someone to be the go-to person of Salesforce. There is only so much their support team can do for you. I wouldn't expect Salesforce Support to have any sort of understanding of the weird issues I deal with!
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January 23, 2021
Melissa Kevra | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Support Rating

8
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
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December 30, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support Rating

9
We have internal support for Salesforce, which is always excellent, timely, and helpful. I don't know what Salesforce support is like, as I have not been involved with any interactions with the company directly. I am grateful to the knowledgeable administrator at our company for taking care of all support-related issues.
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December 23, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Support Rating

7
I have not personally used the support enough but I have heard that it is helpful.
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Feature Scorecard Summary

Role-based user permissions (29)
8.4
API (28)
8.0
Internationalization / multi-language (21)
7.9
WYSIWYG editor (19)
7.6
Code quality / cleanliness (24)
7.3
Admin section (23)
7.9
Page templates (21)
7.3
Library of website themes (14)
7.5
Mobile optimization / responsive design (22)
7.4
Publishing workflow (20)
8.3
Form generator (20)
7.9
Content taxonomy (20)
7.7
SEO support (18)
7.6
Bulk management (23)
7.5
Availability / breadth of extensions (21)
8.1
Community / comment management (24)
8.0

What is Salesforce CMS?

Salesforce CMS is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. In CMS Workspaces, users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.
Categories:  Content Management

Salesforce CMS Video

Salesforce CMS Demo | Salesforce

Salesforce CMS Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Salesforce CMS?

Salesforce CMS is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. In CMS Workspaces, users create content, define content access, and define channels so they can share content and limit access to appropriate contributors. For an experience built with Salesforce, users can choose from two of the company's “what-you-see-is-what-you-get” (WYSIWYG) tools: Experience Builder and Commerce Page Designer. If the user wants to deliver content onto a third-party site, experience, or mobile app, the system's headless APIs can deliver the content. Salesforce' "unlimited" content management for experiences at scale is available at $10,000 per org / per month.

What is Salesforce CMS's best feature?

Reviewers rate Role-based user permissions highest, with a score of 8.4.

Who uses Salesforce CMS?

The most common users of Salesforce CMS are from Mid-size Companies and the Computer Software industry.