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Salesforce Reviews

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2514 Ratings
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Score 8.3 out of 100
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Reviews (1-16 of 16)

Rob Gottschalk | TrustRadius Reviewer
January 15, 2013

Dominant CRM leader.

Rob Gottschalk
Score 9 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Read Rob Gottschalk's full review
Anonymous | TrustRadius Reviewer
November 11, 2015

2 Hats Salesforce User

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

9
The video tutorials, especially for the new versions/releases are focused on the new enhancements, leaving space for more reading material from the release notes (if needed).
However, do not expect to make an expert out of you by merely watching these short videos, you'll always need to use the help, documentation, and success communities
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Anonymous | TrustRadius Reviewer
November 13, 2012

Not ideal for contact management.

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
• Generally good quality training. Couple of points taken off because they assume a little too much knowledge sometimes. Also, some usability problems in the online training (especially wildly differing sound volume levels from module to module)
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Anonymous | TrustRadius Reviewer
October 24, 2012

Highly customizable is both a plus and minus.

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

7
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this.
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Anonymous | TrustRadius Reviewer
October 24, 2012

The best CRM available

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

Online training is free and are good resources – self guided, high quality, good for novice to intermediate users
Read this authenticated review

Salesforce Scorecard Summary

Likelihood to Recommend (2514)
8.3
Likelihood to Renew (48)
10.0
Usability (36)
7.5
Availability (27)
9.8
Performance (18)
9.0
Support Rating (32)
6.0
In-Person Training (11)
7.9
Online Training (15)
9.1
Implementation Rating (16)
9.4
Data Sharing and Collaboration (5)
8.3
Data Sources (5)
8.2
Product Scalability (2)
10.0

Feature Scorecard Summary

Customer data management / contact management (131)
8.9
Workflow management (125)
8.2
Territory management (101)
8.1
Opportunity management (129)
8.8
Integration with email client (e.g., Outlook or Gmail) (122)
8.2
Contract management (100)
8.3
Quote & order management (94)
7.8
Interaction tracking (110)
8.5
Channel / partner relationship management (87)
8.0
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (118)
8.2
Email marketing (99)
8.0
Task management (113)
8.4
Billing and invoicing management (37)
6.7
Reporting (72)
8.8
Forecasting (112)
8.4
Pipeline visualization (124)
8.9
Customizable reports (127)
9.1
Custom fields (124)
8.7
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.7
Single sign-on capability (98)
8.8
Role-based user permissions (83)
8.9
Social data (84)
8.2
Social engagement (83)
8.0
Marketing automation (109)
8.5
Compensation management (71)
8.2
Mobile access (115)
7.9

About Salesforce

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads.  It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Categories:  Contact Management,  Sales Forecasting,  Customer Relationship Management (CRM)

Salesforce Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access

Salesforce Screenshots

Salesforce Integrations

123FormBuilder (formerly 123ContactForm), Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador, Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), Oracle Eloqua, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot, InsightSquared Sales Analytics, LeadLife, LoopFuse (discontinued), Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Aventri (formerly etouches), Makesbridge, Phonedeck, Mautic Marketing Automation, Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Interactions Digital Roots (formerly ENGAGE), Blacklight, Acquia Platform, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Oracle Responsys, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quick Base, Lead Only

Salesforce Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No