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Salesforce Reviews

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2634 Ratings
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Score 8.4 out of 100
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Reviews (1-16 of 16)

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January 15, 2013

Dominant CRM leader.

Rob Gottschalk | TrustRadius Reviewer
Rob Gottschalk
Score 9 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Read Rob Gottschalk's full review
November 11, 2015

2 Hats Salesforce User

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

9
The video tutorials, especially for the new versions/releases are focused on the new enhancements, leaving space for more reading material from the release notes (if needed).
However, do not expect to make an expert out of you by merely watching these short videos, you'll always need to use the help, documentation, and success communities
Read this authenticated review
March 13, 2015

Indispensable platform.

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

10
It gives us everything we need.
Read this authenticated review
November 13, 2012

Not ideal for contact management.

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
• Generally good quality training. Couple of points taken off because they assume a little too much knowledge sometimes. Also, some usability problems in the online training (especially wildly differing sound volume levels from module to module)
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October 24, 2012

Almost perfect!

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
Not bad, but pretty basic if you've made a lot of customizations.
Read this authenticated review
October 24, 2012

Highly customizable is both a plus and minus.

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

7
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this.
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October 24, 2012

The best CRM available

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Online Training

Online training is free and are good resources – self guided, high quality, good for novice to intermediate users
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Salesforce Scorecard Summary

Likelihood to Recommend (2634)
8.4
Likelihood to Renew (48)
10.0
Usability (37)
8.7
Availability (27)
9.8
Performance (18)
9.0
Support Rating (33)
7.9
In-Person Training (11)
7.9
Online Training (15)
9.1
Implementation Rating (16)
9.4
Data Sharing and Collaboration (5)
8.2
Data Sources (5)
8.2
Product Scalability (2)
10.0

Feature Scorecard Summary

Customer data management / contact management (133)
9.1
Workflow management (127)
8.1
Territory management (102)
8.1
Opportunity management (131)
8.8
Integration with email client (e.g., Outlook or Gmail) (124)
8.3
Contract management (100)
8.4
Quote & order management (95)
7.7
Interaction tracking (112)
8.6
Channel / partner relationship management (88)
8.1
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (119)
8.3
Email marketing (99)
8.1
Task management (114)
8.4
Billing and invoicing management (37)
6.7
Reporting (73)
8.7
Forecasting (112)
8.5
Pipeline visualization (126)
8.9
Customizable reports (129)
9.1
Custom fields (125)
8.7
Custom objects (119)
8.8
Scripting environment (88)
8.3
API for custom integration (102)
8.8
Single sign-on capability (98)
8.9
Role-based user permissions (86)
8.9
Social data (84)
8.3
Social engagement (83)
8.1
Marketing automation (110)
8.4
Compensation management (71)
8.2
Mobile access (115)
8.1

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.
Categories:  Contact Management,  Sales Forecasting,  Customer Relationship Management (CRM)

Salesforce Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation
Has featureCompensation management

Platform Features

Has featureMobile access

Salesforce Screenshots

Salesforce Video

Watch What if selling were smarter, and faster? Sales Cloud lets you focus on what matters most: your customer.

Salesforce Integrations

Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador Referral Marketing Platform (discontinued), Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot Marketing Hub, InsightSquared Sales Analytics, LeadLife, Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Makesbridge, Phonedeck, Acquia Campaign Studio (formerly Mautic), Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Astera Centerprise, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Blacklight, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, ClientPoint, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, Sendinblue, Quick Base, Lead Only, Oracle CX Marketing (formerly Oracle Marketing Cloud), Acquia Drupal Cloud, 123FormBuilder (formerly 123ContactForm), OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), LoopFuse (discontinued), Aventri (formerly etouches), Interactions Digital Roots (formerly ENGAGE), Oracle Responsys, part of Oracle CX Marketing

Salesforce Competitors

Salesforce Pricing

Starting Price: $5

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials$25.00Per User Per Month
Professional$100.00Per User Per Month
Enterprise$175.00Per User Per Month

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No