The quality of Salesforce's standard online training is high, but limited by nature as to what it covers. Here are some common online courses - Getting Started: Navigating Salesforce Getting Started: Using the Sales Cloud Getting Started: Administering Salesforce Getting Started with Reports and Dashboards Social Media Goes to Work: Chatter Securing your Salesforce Organization Getting Started with Data.com Getting Started with Force.com Pages (Visualforce) Writing Secure Applications on Force.com
The video tutorials, especially for the new versions/releases are focused on the new enhancements, leaving space for more reading material from the release notes (if needed). However, do not expect to make an expert out of you by merely watching these short videos, you'll always need to use the help, documentation, and success communities
• Generally good quality training. Couple of points taken off because they assume a little too much knowledge sometimes. Also, some usability problems in the online training (especially wildly differing sound volume levels from module to module)
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this.
Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.