"Salesforce Is A Feature-Rich CRM."
Salesforce CRM, a cloud-based CRM system, is one of the best out there. Customized for managing services, marketing, or sales. All of our …
Salesforce
Top Rated
Salesforce.com
Overview
Reviews
Popular Features
View all 31 featuresCustomizable reports (178)
8.5
85%
Customer data management / contact management (182)
8.5
85%
Opportunity management (178)
8.5
85%
Workflow management (173)
8.0
80%
Reviewer Pros & Cons
View all pros & cons
A. Kıvanç Güler
Hybrid Cloud Automation Sales Leader, Banking & Insurance
IBM (Computer Software, 10,001+ employees)Pricing
View all pricingEssentials
$25.00
Cloud
Per User/Per Month
Professional
$75.00
Cloud
Per User/Per Month
Enterprise
$150.00
Cloud
Per User/Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/form/sem/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $25 per month
Features Scorecard
Sales Force Automation
8.0
80%
Customer Service & Support
8.5
85%
Marketing Automation
8.1
81%
CRM Project Management
7.6
76%
CRM Reporting & Analytics
8.4
84%
Customization
8.2
82%
Security
8.5
85%
Social CRM
7.9
79%
Integrations with 3rd-party Software
7.8
78%
Platform
8.0
80%
Product Details
What is Salesforce?
Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.
Salesforce Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Screenshots
Salesforce Video
SalesForce is a popular CRM tool, and one of it's most notable features is report creation. New users may have a hard time creating these reports, though, so we walk you through the process step by step.
Salesforce Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform (discontinued)
- Artesian
- Autopilot
- Buddy Media, now part of Salesforce Social Studio
- PROS Smart CPQ
- Connect First Contact Center Solution
- Demandbase
- CX Social
- eTrigue DemandCenter
- SalesGenius
- Genoo
- HubSpot Marketing Hub
- InsightSquared Sales Analytics
- LeadLife
- Mavenlink
- Adobe Campaign
- Net-Results
- Oktopost
- Pardot
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison Lead Management Automation
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Phonedeck for Salesforce, a discontinued product
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR (formerly HRMSSoft)
- FieldService360
- ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- CallidusCloud CPQ
- CallidusCloud CLM
- CallidusCloud Sales Enablement
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Allocadia
- Projector PSA
- Wrike
- MindTouch
- Fathom Connect, now part of Sharpen
- Fathom
- Fathom Q, now part of Sharpen
- Sharpen Contact Center Platform (formerly Fathom Voice)
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- SmartSearch Document Management
- Help.com
- Sendinblue
- Quickbase
- Lead Only
- Oracle CX Marketing (formerly Oracle Marketing Cloud)
- Acquia Digital Experience Platform
- 123FormBuilder (formerly 123ContactForm)
- OneSpan Sign (formerly eSignLive)
- LoopFuse (discontinued)
- Aventri (formerly etouches)
- Interactions Digital Roots (formerly ENGAGE)
- Ektron Web Content Management System (Discontinued)
- part of Episerver
- Oracle Responsys
- part of Oracle CX Marketing
Salesforce Competitors
Salesforce Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Alternatives
View all alternatives
Frequently Asked Questions
How much does Salesforce cost?
Salesforce starts at $25.
What are Salesforce's top competitors?
What is Salesforce's best feature?
Reviewers rate Case management highest, with a score of 9.
Who uses Salesforce?
The most common users of Salesforce are from Mid-size Companies and the Computer Software industry.
Reviews and Ratings
(2931)
Ratings
Reviews
(1-16 of 16)- Popular Filters
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September 26, 2013
Best CRM On the Market But Only When Implementation and Training Handled With Care
January 15, 2013
Dominant CRM leader.
November 12, 2015
2 Hats Salesforce User
March 13, 2015
Indispensable platform.
December 04, 2014
Heavy reporting capabilities lacking.
November 19, 2012
Extremely configurable but too complex.
November 13, 2012
Not ideal for contact management.
November 13, 2012
Switched from MS CRM to reap benefits of SaaS.
October 28, 2012
Good product but needs strong administrator.
October 26, 2012
Provides great visibility into pipeline.
October 25, 2012
Almost perfect!
October 25, 2012
Highly customizable is both a plus and minus.
October 24, 2012
The best CRM available
January 04, 2013