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Salesforce Commerce Cloud

Salesforce Commerce Cloud
Formerly Demandware

Overview

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

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Recent Reviews

Great tool for content

8 out of 10
September 28, 2022
Incentivized
  • Store all the required processes to run the teams
  • One stop destination for anyting related to processes or knowledge
  • Consists of standard …
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Reliable Shopping Cart

7 out of 10
May 21, 2021
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (31)
    8.6
    86%
  • Product management (31)
    8.3
    83%
  • Visual customization (32)
    8.2
    82%
  • Product variations (32)
    7.9
    79%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $4 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.9
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.1
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

8.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.2
Avg 7.8
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Product Details

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate Bulk product upload highest, with a score of 8.8.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(452)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 26, 2014

Demandware Platform

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Demandware is an end to end retail e-commerce business enabler which has a strong ability to deal with application building and maintenance. It's being used for a multiple number of our client's online stores enablement for all kinds of devices supported with Responsive Design.
  • Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
  • Demandware has an effective cache, deployment model and less down time(in fact no down time).
  • Demandware has content management and online marketing features inside it's own tool called Business Manager.
  • No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
  • No local installations required. SaaS ;)
  • API enhancement to allow the developers more better.
-There are only minimal problems with data load if there is any retailer has more than hundreds of thousands of sku's in their business. This also puts a limitation on the data maintenance end.
-Key based security encryptions and decryption are not there at this point of time.
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
30
Development for the Retailers
30
Java
Demandware API
Business Manager
jQuery
Ajax
ISML
CSS
Java Script
REST
SOAP
  • Building the online web stores for the retailers
  • Part of Business to enable our retailers on Demandware platform
  • Integrations with alternative approaches
  • Taking it forward for more retailers who like it
Yes
A few retailers intentionally moved to Demandware from other E-commerce platforms once they got to know the features of Demandware.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Platform features
  • Usability of retailers after live
  • Technical people touch with the platform
Evaluate it myself based on the usage analysis.
  • Implemented in-house
  • Professional services company
Retailer can implement on thier own with in house expertise or depend on a professional service company.
Yes
yes multiple phases some times.
Change management was a small part of the implementation and was well-handled
customizations
  • quotas and limitations in API
Great.
The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.
Yes
lot many times reported and corrected if it is really a bug.
Yes. In one of our project there were troubles related to performance and instance issues . They got involved and helped to resolve multiple issues and we ended up getting a better result.
  • Pre-built application based implementation
  • Plug and play features
  • Best practices ready to read
  • link partner ready code avaialbility
  • Too many customizations when API has no support
Yes
Responsive design enables the web stores usable in all the devices.
Overall it's going great. Hoping it can reach very good heights soon.
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