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Salesforce Commerce Cloud

Salesforce Commerce Cloud
Formerly Demandware

Overview

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

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Recent Reviews

Great tool for content

8 out of 10
September 28, 2022
Incentivized
  • Store all the required processes to run the teams
  • One stop destination for anyting related to processes or knowledge
  • Consists of standard …
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Reliable Shopping Cart

7 out of 10
May 21, 2021
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (33)
    8.4
    84%
  • Visual customization (34)
    8.4
    84%
  • Product catalog & listings (33)
    8.2
    82%
  • Product variations (34)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $4 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.7
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.5
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.5
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

8
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.8
Avg 7.9
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Product Details

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate Personalized recommendations highest, with a score of 8.8.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(453)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Jeremiah Graham, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The system is user-friendly.
  • Demandware is robust in the functionality it provides us.
  • The items we have had issues with, are just personal preference issues, so I don't think it would be fair to go into those.
  • We have a quicker production time to live site.
I enjoy using the system. Most issues I have run into, there were quick fixes available or workarounds.
The system overall has greatly improved over the last year, and there are some pretty exciting things coming down the pipeline. I personally enjoy using the system and look forward to continued use in the future.
4
E-Commerce
1
Fontend developer.
  • Our current e-commerce website is housed on the Demandware platform.
We were using an in-house platform previously.
Magento, Adobe CMS.
  • Vendor implemented
  • Professional services company
Ignition.
Implementation went fairly smoothly.
  • In-person training
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Company specific data we wanted to integrate and have the ability to capture from web orders.
No
Most of the support that we have experienced has relied heavily on a community site, looking for answers to questions that other users or developers have run into or previously asked.
The system is very easy to use.
We have only had one instance where the platform went down in the time we have been using it.
  • We may potentially move two other domains to the platform within the next year.
Pretty easy, no pertinent issues.
I was not in on this process.
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