Salesforce Commerce Cloud Reviews & Ratings 2023

Name: Salesforce Commerce Cloud Overview Demo | Salesforce
Uploaded: 2020-08-10T17:59:46.000Z
Duration: 1 min 55 s
Description: Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud

Starting at $4 per month

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Overview

What is Salesforce Commerce Cloud?

SFCC for the developer-ready OOTB organization

7 out of 10

October 06, 2022

Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, …

Great tool for content

8 out of 10

September 28, 2022

Store all the required processes to run the teams
One stop destination for anyting related to processes or knowledge
Consists of standard …

End to end ecommerce made easy.

9 out of 10

September 26, 2022

It is easy to use; it will easily integrate with other Salesforce clouds such as sales, service, and marketing clouds. We were able to …

Great Product for B2B Sales!

8 out of 10

April 28, 2022

My organization uses Commerce Cloud in unison with the Sales Cloud to help perform and optimize all selling and marketing efforts for our …

Salesforce Commerce Cloud Review

8 out of 10

June 21, 2021

The Salesforce Commerce Cloud is being used by a particular department in our organization. It helps to maintain strong customer focus and …

Salesforce is a POWER TOOL

8 out of 10

June 11, 2021

Salesforce Commerce Cloud was utilized to collect, nurture, and close sales in our company for sponsorships. We gave it a test run and …

Salesforce Commerce Cloud integrated with Salesforce CRM

7 out of 10

May 23, 2021

Salesforce Commerce Cloud is a well rounded as digital commerce solution. It provides all of the elements might need in terms of features …

Reliable Shopping Cart

7 out of 10

May 21, 2021

Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from …

Best CMS software you can buy

6 out of 10

May 09, 2021

Salesforce is being used by my site within the organization to control the stream of customers and clients that come through our …

Salesforce give our sales team the extra force we need

9 out of 10

April 14, 2021

Salesforce Commerce Cloud is being used across the whole organization globally, from my knowledge. It tracks all our accounts, deals, …

Best in class recommendation engine

9 out of 10

April 13, 2021

Salesforce Commerce Cloud is used as an eCommerce platform to sell B2C

Whistles, Bells and a whole lot of headache.

1 out of 10

April 07, 2021

We attempted to use [Salesforce Commerce Cloud] but due to Salesforce cantankerous pricing structure and falsification of information from …

Salesforce Commerce Cloud - Helpful for medium to large size eCommerce businesses!

8 out of 10

April 01, 2021

My whole company uses Salesforce in order to leverage task tracking and manage customer/client relationships. We find it very helpful to …

Salesforce Commerce Cloud Review

5 out of 10

March 06, 2020

I use Salesforce often. It is a relatively intuitive piece of software and seems to be the market leader. I feel as though they could …

B2B or B2C, great software tool to keep you on your A game

10 out of 10

February 27, 2020

Salesforce Commerce Cloud is used across all departments and facets of our company. As a developer, we specialize in master communities …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2021

Popular Features

View all 20 features

Product catalog & listings (31)
8.4
84%
Product management (31)
8.1
81%
Product variations (32)
8.1
81%
Visual customization (32)
7.6
76%

Reviewer Pros & Cons

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Global eCommerce
Integration "cartridge" architecture was not plug-n-play

Gary Penn

Global VP Digital & eCommerce

Nixon, Inc (Consumer Goods, 51-200 employees)

Maintain a database of all the required processes and knowledge bases
Responsiveness can be improved

Verified User

Team Lead in Social Media

Internet Company, 10,001+ employees

Video Reviews

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Pricing

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Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.salesforce.com/editions…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$4 per month

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8Avg 7.8

8.4
Product catalog & listings
(31) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
8.1
Product management
(31) Ratings
Product catalog can be easily updated.
8.3
Bulk product upload
(30) Ratings
Admins can upload products in bulk using spreadsheets.
7.2
Branding
(30) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
7.8
Mobile storefront
(28) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
8.1
Product variations
(32) Ratings
Products with variations or configurable options are easy to list and easy to browse.
7.7
Website integration
(31) Ratings
Integrates with an existing company website or blog.
7.6
Visual customization
(32) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
7.1
CMS
(29) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.9Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.7Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

8.2Avg 7.6

8.6
Promotions & discounts
(28) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
8.3
Personalized recommendations
(30) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
7.6
SEO
(26) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.1Avg 7.8

8.6
Multi-site management
(28) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
8.3
Order processing
(29) Ratings
Includes tools or integrations for order processing.
8.1
Inventory management
(28) Ratings
Includes tools or integrations for managing inventory.
7.8
Shipping
(24) Ratings
Includes tools or integrations for order fulfillment of physical products.
7.7
Custom functionality
(30) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Coveo Qubit
Acquia Digital Experience Platform
Bronto Marketing Platform (discontinued)
CrowdTwist
part of Oracle CX Marketing

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate eCommerce security highest, with a score of 8.7.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(378)

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Reviews

(1-10 of 10)

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December 09, 2014

Scalability, Stability and Support from Demandware

John Perasco

AVP - Digital Infrastructure

Urban Decay Cosmetics (Cosmetics, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Likelihood to Renew

A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

September 26, 2014

Demandware Platform

Verified User

Team Lead in Engineering

Computer Software Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Likelihood to Renew

I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.

March 31, 2014

Its gotta all whistle and bells to launch the site quickly..but....

ASHISH PACHAURI

Director of Retail/Omni-Channel-IT

Cole Haan (Retail, 1001-5000 employees)

Score 4 out of 10

Vetted Review

Verified User

Likelihood to Renew

Personally, I am not aware of Demandware's feature roadmap for the next 2-3 years. Bringing this awareness to the industry will help boost confidence.

March 28, 2014

Good ecomm platform but make sure you adapt your organization to work with it

Bill Saffold

eCommerce Manager - Warrior.com

New Balance (Sporting Goods, 1001-5000 employees)

Score 7 out of 10

Vetted Review

Verified User

Likelihood to Renew

We are most likely to renew our use of demandware because of the commitment and investment our company has made to this point and the amount of revenue at stake.

March 21, 2014

Glimpse of Demandware

Jason Hartsell

Web Developer II

Deckers Outdoor Corporation (Consumer Goods, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Likelihood to Renew

The company has shown to prove good faith and value in Demandware. I don't foresee switching platforms anytime soon.

March 18, 2014

Demandware SEO Capabilities Review

Verified User

Strategist in Marketing

Marketing and Advertising Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Likelihood to Renew

I am very likely to renew my use of Demandware as I have personally used it for over 5 site launches for big retail brands and in every case, we have seen positive performance in terms of traffic, engagement, and revenue.

March 18, 2014

Demandware or the highway

Verified User

Manager in Other

Consumer Goods Company, 501-1000 employees

Score 9 out of 10

Vetted Review

Verified User

Likelihood to Renew

We are in the process of converting to Demandware, our current cart can no longer handle the site traffic demand.

March 18, 2014

Demandware - the good and the bad.

Kevin Daniele

Director of Merchandising

Magazines.com (Internet, 51-200 employees)

Score 3 out of 10

Vetted Review

Verified User

Likelihood to Renew

I think that it is a very time intensive program. If we are able to find a web hosting tool that allows us (the marketing team) to make easy changes to the templates to be more responsive, then we would definitely look into that tool. It just takes us so long to get things implemented due to the necessity of the development work.

March 18, 2014