Scalability, Stability and Support from Demandware
Rating: 10 out of 10
December 09, 2014
JP
Vetted Review
Verified User
3 years of experience
Starting at $4 per month
View Pricing Overview
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Learn from top reviewers
High-level review of Salesforce Commerce Cloud
Rating: 7 out of 10
August 21, 2024We use Salesforce Commerce Cloud as our main system for our e-commerce platforms. We have been evolving our Salesforce platform during the last 3 years, and we are currently u...
Verified user
C-Level Executive
5 years of experienceSalesforce Commerce Cloud is easy to use, keep track of information and inventory!
Rating: 10 out of 10
August 21, 2024We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer informati...
Verified user
Manager
3 years of experiencePowerhouse in the Ecommerce World
Rating: 8 out of 10
July 3, 2024We use salesforce as our web hosting for our ecommerce brands. It allows integration from a wide array of vendors and can also host multiple sites on one single environment. O...
Verified user
Employee
2 years of experienceSFCC for the developer-ready OOTB organization
Rating: 7 out of 10
October 6, 2022Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, multi-lingual environment. The people ...
Great tool for content
Rating: 8 out of 10
September 28, 2022Store all the required processes to run the teamsOne stop destination for anyting related to processes or knowledgeConsists of standard operating procedures
Verified user
Team Lead
2 years of experienceEnd to end ecommerce made easy.
Rating: 9 out of 10
September 26, 2022It is easy to use; it will easily integrate with other salesforce clouds such as sales, service, and marketing clouds. We were able to manage the end-to-end commerce, includin...
Verified user
Consultant
2 years of experienceGreat Product for B2B Sales!
Rating: 8 out of 10
April 28, 2022My organization uses Commerce Cloud in unison with the Sales Cloud to help perform and optimize all selling and marketing efforts for our company. We have a massive organizati...
Salesforce Commerce Cloud Review
Rating: 8 out of 10
June 21, 2021The Salesforce Commerce Cloud is being used by a particular department in our organization. It helps to maintain strong customer focus and also to improve partner and supplier...
Salesforce is a POWER TOOL
Rating: 8 out of 10
June 11, 2021Salesforce Commerce Cloud was utilized to collect, nurture, and close sales in our company for sponsorships. We gave it a test run and honestly it worked pretty well. Our comp...
Stan Grubb
Consultant - Customer Service
Play by Play Broadcaster
Ultimate Championship Wrestling
1 year of experienceSalesforce Commerce Cloud integrated with Salesforce CRM
Rating: 7 out of 10
May 23, 2021Salesforce Commerce Cloud is a well rounded as digital commerce solution. It provides all of the elements might need in terms of features and it's perfectly integrated with Sa...
Verified user
Account Manager
3 years of experienceReliable Shopping Cart
Rating: 7 out of 10
May 21, 2021Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from SFCC. This cart enables the sale of s...
Kelly Saux
Director - Marketing
Director Direct Response Marketing
Pimsleur Language Programs / Simon & Schuster Audio
6 years of experienceBest CMS software you can buy
Rating: 6 out of 10
May 9, 2021Salesforce is being used by my site within the organization to control the stream of customers and clients that come through our organization. We are planning to roll out its ...
Harrison Daubitz
Employee - Other
Middle School Social Studies Teacher
Minneapolis Public Schools
3 years of experienceSalesforce give our sales team the extra force we need
Rating: 9 out of 10
April 14, 2021Salesforce Commerce Cloud is being used across the whole organization globally, from my knowledge. It tracks all our accounts, deals, agreements, pipeline, and contacts. I am ...
Best in class recommendation engine
Rating: 9 out of 10
April 13, 2021Salesforce Commerce Cloud is used as an eCommerce platform to sell B2C
Verified user
Consultant
5 years of experienceWhistles, Bells and a whole lot of headache.
Rating: 1 out of 10
April 7, 2021We attempted to use [Salesforce Commerce Cloud] but due to Salesforce cantankerous pricing structure and falsification of information from their salespersons, we scrapped the ...
Kurt Johansen
Director - Information Technology
DBA and Process Manager
Angel Water, Inc.
2 years of experience
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $4 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Salesforce Commerce Cloud Video
Salesforce Commerce Cloud Overview Demo | Salesforce
Salesforce Commerce Cloud Integrations
- Coveo Qubit
- Acquia Digital Experience Platform
- Bronto Marketing Platform (discontinued)
- CrowdTwist
- part of Oracle CX Marketing
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Salesforce Commerce Cloud starts at $4.
KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.
Reviewers rate Personalized recommendations highest, with a score of 9.2.
The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(461)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Ease of Use: Users have praised the platform for its user-friendly interface and efficient management tools, making it easy to navigate, customize, and streamline their workflows effectively. They find the intuitive design and customizable features particularly helpful in optimizing daily tasks and enhancing overall productivity.
Customer Engagement: Many reviewers appreciate how the platform effectively engages them through accurate information display, enhancing communication within their operations, and improving overall operational efficiency. The interactive nature of the platform fosters better collaboration among team members and ensures a seamless flow of information.
Integration Capabilities: Users find the platform valuable due to its seamless integration with various technologies, easy organization of customer data for personalized experiences, and efficient note logging functionalities that enhance productivity. The ability to integrate with external plugins effortlessly streamlines processes while providing a comprehensive view of customer interactions across different channels.
Integration Challenges: Some users have expressed difficulties with the integration process, finding it less plug-and-play than expected and requiring additional steps for certain tasks. They suggest streamlining the integration architecture for a smoother experience. For instance, one user mentioned facing challenges when trying to integrate the system with DocuSign, highlighting the need for a more seamless process.
Limited Functionality: Users have voiced a need for more features in marketing campaigns and better system integrations, feeling that the current capabilities are insufficient for their needs. Enhancing functionality to include advanced marketing tools is desired. One reviewer emphasized the importance of improved connectivity to social platforms for effective campaign management.
Performance Concerns: Several reviewers have raised concerns about the platform's speed and responsiveness, recommending enhancements to optimize performance and improve overall user experience. For example, users have reported slow page load times and freezing issues during critical tasks, underscoring the impact on productivity and workflow efficiency.
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
Demandware Platform
Rating: 8 out of 10
September 26, 2014
Verified User
Vetted Review
Verified User
5 years of experience
"Mobify" your new Mobile Site
Rating: 9 out of 10
May 27, 2014
Verified User
Vetted Review
Verified User
1 year of experience
Its gotta all whistle and bells to launch the site quickly..but....
Rating: 4 out of 10
March 31, 2014
AP
Vetted Review
Verified User
2 years of experience
Good ecomm platform but make sure you adapt your organization to work with it
Rating: 7 out of 10
March 28, 2014
BS
Vetted Review
Verified User
3 years of experience
Glimpse of Demandware
Rating: 9 out of 10
March 21, 2014
JH
Vetted Review
Verified User
2 years of experience
Demandware SEO Capabilities Review
Rating: 8 out of 10
March 18, 2014
Verified User
Vetted Review
Verified User
1 year of experience
Demandware or the highway
Rating: 9 out of 10
March 18, 2014
Verified User
Vetted Review
Verified User
2 years of experience
Demandware - the good and the bad.
Rating: 3 out of 10
March 18, 2014
KD
Vetted Review
Verified User
1 year of experience
Demandware is a good SAS platform for eCom.
Rating: 5 out of 10
March 18, 2014
DN
Vetted Review
Verified User
2 years of experience
Demandware is a simple, easy to use solution
Rating: 8 out of 10
October 19, 2013
JG
Vetted Review
Verified User
1 year of experience