Salesforce Commerce Cloud

Salesforce Commerce Cloud

Score 8.1 out of 10
Salesforce Commerce Cloud


What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.
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Recent Reviews

Reliable Shopping Cart

7 out of 10
May 21, 2021
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from …
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Popular Features

View all 20 features
  • Product catalog & listings (31)
  • Product management (31)
  • Product variations (32)
  • Visual customization (32)

Reviewer Pros & Cons

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View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $4 per month
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Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.9Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.7Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

8.2Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.1Avg 7.8
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Product Details

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate eCommerce security highest, with a score of 8.7.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Peter Kowalczyk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I work for an agency and technology firm who designs unique eCommerce storefronts for top name brands and implements them on the Demandware platform. Our core business involves taking the core Demandware offering and customizing it for our clients to meet their business needs, and according to industry best practices. Our parent company is full service eCommerce logistics provider and works extensively with Demandware and a few other major platforms.
  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.
  • The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
  • The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
  • The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
  • Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.
Demandware is a powerful and feature rich platform but there is also a learning curve. You have to invest time in getting to know the Demandware way and then you can be very successful. So is it worth it? I think it boils down to scale. If you're a larger organization with a complex customer base, one that has the resources to hire or train the right people then it's a great choice. For small companies maybe not so much. Do you really need the rich feature set that Demandware offers or do you just want to get a simple storefront up and running? The overhead may not be worth it for you.
Online Storefront (9)
Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Online Shopping Cart (1)
Checkout user experience
Online Payment System (1)
eCommerce security
eCommerce Marketing (3)
Promotions & discounts
Personalized recommendations
eCommerce Business Management (5)
Multi-site management
Order processing
Inventory management
Custom functionality
  • Demandware provides a strong application platform foundation allowing us to successfully roll out highly tailored solutions with a relatively small technology crew.
  • Our clients, in turn, can better serve their customers with modern, responsive storefronts that boost sales.
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
I found a Severity zero--major data loss--bug when using one of the brand new features! It actually took some in-depth discussion because they wouldn't believe me at first, they thought I just wasn't using it correctly. After I explained and proved my case they took me seriously and assigned an engineer to investigate. It took a few weeks but they were able to pinpoint the issue and resolve the problem. They did keep me up to date on the status throughout.
September 26, 2014

Demandware Platform

Score 8 out of 10
Vetted Review
Verified User
Demandware is an end to end retail e-commerce business enabler which has a strong ability to deal with application building and maintenance. It's being used for a multiple number of our client's online stores enablement for all kinds of devices supported with Responsive Design.
  • Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
  • Demandware has an effective cache, deployment model and less down time(in fact no down time).
  • Demandware has content management and online marketing features inside it's own tool called Business Manager.
  • No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
  • No local installations required. SaaS ;)
  • API enhancement to allow the developers more better.
-There are only minimal problems with data load if there is any retailer has more than hundreds of thousands of sku's in their business. This also puts a limitation on the data maintenance end.
-Key based security encryptions and decryption are not there at this point of time.
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
Development for the Retailers
Demandware API
Business Manager
Java Script
  • Building the online web stores for the retailers
  • Part of Business to enable our retailers on Demandware platform
  • Integrations with alternative approaches
  • Taking it forward for more retailers who like it
A few retailers intentionally moved to Demandware from other E-commerce platforms once they got to know the features of Demandware.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Platform features
  • Usability of retailers after live
  • Technical people touch with the platform
Evaluate it myself based on the usage analysis.
  • Implemented in-house
  • Professional services company
Retailer can implement on thier own with in house expertise or depend on a professional service company.
yes multiple phases some times.
Change management was a small part of the implementation and was well-handled
  • quotas and limitations in API
The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.
lot many times reported and corrected if it is really a bug.
Yes. In one of our project there were troubles related to performance and instance issues . They got involved and helped to resolve multiple issues and we ended up getting a better result.
  • Pre-built application based implementation
  • Plug and play features
  • Best practices ready to read
  • link partner ready code avaialbility
  • Too many customizations when API has no support
Responsive design enables the web stores usable in all the devices.
Overall it's going great. Hoping it can reach very good heights soon.
Jeremiah Graham, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The system is user-friendly.
  • Demandware is robust in the functionality it provides us.
  • The items we have had issues with, are just personal preference issues, so I don't think it would be fair to go into those.
  • We have a quicker production time to live site.
I enjoy using the system. Most issues I have run into, there were quick fixes available or workarounds.
The system overall has greatly improved over the last year, and there are some pretty exciting things coming down the pipeline. I personally enjoy using the system and look forward to continued use in the future.
Fontend developer.
  • Our current e-commerce website is housed on the Demandware platform.
We were using an in-house platform previously.
Magento, Adobe CMS.
  • Vendor implemented
  • Professional services company
Implementation went fairly smoothly.
  • In-person training
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Company specific data we wanted to integrate and have the ability to capture from web orders.
Most of the support that we have experienced has relied heavily on a community site, looking for answers to questions that other users or developers have run into or previously asked.
The system is very easy to use.
We have only had one instance where the platform went down in the time we have been using it.
  • We may potentially move two other domains to the platform within the next year.
Pretty easy, no pertinent issues.
I was not in on this process.
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