Skip to main content
TrustRadius
Salesforce.org Education Cloud

Salesforce.org Education Cloud

Overview

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Read more

Learn from top reviewers

Elegant, Simple with brutal usage into the online world!!!

Rating: 9 out of 10
January 28, 2022
IncentivizedVetted ReviewVerified User
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution a...
Continue reading
Verified user
Analyst
Salesforce.org Education Cloud2 years of experience

New to Salesforce and I like it

Rating: 8 out of 10
January 28, 2022
IncentivizedVetted ReviewVerified User
We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all appli...
Continue reading
Verified user
Administrator
Salesforce.org Education Cloud1 year of experience

Wonderfully impactful product!

Rating: 9 out of 10
January 25, 2022
IncentivizedVetted ReviewVerified User
Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provid...
Continue reading
Verified user
Employee
Salesforce.org Education Cloud1 year of experience

Salesforce Education Cloud: A great tool for businesses too.

Rating: 9 out of 10
December 8, 2021
IncentivizedVetted ReviewVerified User
It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces...
Continue reading
Verified user
Former Employee
Salesforce.org Education Cloud2 years of experience

Salesforce Education Cloud

Rating: 10 out of 10
November 24, 2021
IncentivizedVetted ReviewVerified User
Educating myself in the different software on the market and how we can possibly or potentially apply this within our organization.
Continue reading
Verified user
Employee
Salesforce.org Education Cloud1 year of experience

A good foundation for a personalized higher education solution

Rating: 9 out of 10
March 20, 2020
IncentivizedVetted ReviewVerified User
We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Sales...
Continue reading
Verified user
Vice-President
Salesforce.org Education Cloud3 years of experience

Great platform for higher education

Rating: 8 out of 10
October 30, 2019
IncentivizedVetted ReviewVerified User
SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and...
Continue reading
Verified user
Executive
Salesforce.org Education Cloud2 years of experience

Salesforce for Higher Ed is superior student management

Rating: 7 out of 10
July 18, 2019
IncentivizedVetted ReviewVerified User
SF for Higher Ed is used at my former employer to manage incoming leads throughout the sales cycle. New student inquiries would come in through SF and then move through the en...
Continue reading
Verified user
Account Manager
Salesforce.org Education Cloud2 years of experience

Salesforce for Higher Ed: highly customizable, but that means you need a team to develop it right.

Rating: 6 out of 10
January 18, 2019
IncentivizedVetted ReviewVerified User
Who uses it and for what: Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are complete.Student advisors: once stu...
Continue reading
Verified user
Director
Salesforce.org Education Cloud1 year of experience

Salesforce HEDA - Liberal Arts College

Rating: 10 out of 10
January 15, 2019
IncentivizedVetted ReviewVerified User
Salesforce for Higher Education is the primary CRM for enrollment management, student retention, academic support services, and residence life staff. It functions as the prima...
Continue reading
Nathan Baker
Director - Sales
Director of Recruitment and Analytics
Taylor University
Salesforce.org Education Cloud3 years of experience

Salesforce for Higher Ed is the Industry Standard in CRM

Rating: 9 out of 10
January 8, 2019
IncentivizedVetted ReviewVerified User
Salesforce for Higher Ed is currently being used for all of our enrollment management needs across both our undergraduate, graduate and adult education departments. This is be...
Continue reading
Verified user
Manager
Salesforce.org Education Cloud2 years of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
Salesforce.org Education Cloud

Salesforce.org Education Cloud

N/A
Unavailable

What is Salesforce.org Education Cloud?

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

21 people also want pricing

Alternatives Pricing

iGradePlus

iGradePlus

Free
What is iGradePlus?

iGradePlus is a web-based gradebook and school management system offering a wide array of features for individual teachers, schools and districts. Features include student, class, and grade management, attendance and behavior tracking, custom report generation, and extensive student and parent…

Return to navigation

Features

Student and Faculty Administration

Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.

8.8
Avg 8.4
Return to navigation

Product Details

What is Salesforce.org Education Cloud?

Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.

Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.

The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.

Salesforce.org Education Cloud Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub

Salesforce.org Education Cloud Competitors

Salesforce.org Education Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.

Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.

Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.

The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(21)

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why

Elegant, Simple with brutal usage into the online world!!!

Rating: 9 out of 10
Incentivized
January 28, 2022
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
2 years of experience
Use Cases and Deployment Scope
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.
Pros and Cons
  • Students/Customers portfolio management
  • Assigning new task or the new offers for customers
  • view own resources to the eyes of customer
Likelihood to Recommend
Educational institutions, Start up business contracts, Corporate offices , Agricultural farming projects.

New to Salesforce and I like it

Rating: 8 out of 10
Incentivized
January 28, 2022
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
1 year of experience
Use Cases and Deployment Scope
We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.
Pros and Cons
  • Transfer information
  • Seamless user experience
  • Customer suppor
Likelihood to Recommend
We find that this program is useful for our needs in graduate education admissions, graduate student support, and creating forms that pull information from other systems. The ability to create pre filled forms that require user authentication has greatly improved the experience of our students and how they submit required information across a wide variety of forms with different needs.

Wonderfully impactful product!

Rating: 9 out of 10
Incentivized
January 25, 2022
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
1 year of experience
Use Cases and Deployment Scope
Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.
Pros and Cons
  • Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
  • Allows administrators to manage reports efficiently.
  • Students can stay on task and organized with the look of the Education Cloud.
Likelihood to Recommend
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.

Salesforce Education Cloud: A great tool for businesses too.

Rating: 9 out of 10
Incentivized
December 08, 2021
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
2 years of experience
Use Cases and Deployment Scope
It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.
Pros and Cons
  • Student / Employee management
  • Direct comunication
  • Easy to use
Likelihood to Recommend
We have been working with Salesforce education cloud for about two years and it has been a great tool for us hence we needed a suit that would work for all the educational purposes that we have [for] our employees. It is one of the most complete suits for education and even that we needed a bit of help from IT, we could be independent in our developing courses processes.

A good foundation for a personalized higher education solution

Rating: 9 out of 10
Incentivized
March 20, 2020
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
3 years of experience
Use Cases and Deployment Scope
We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Salesforce (formerly Salesforce.org).
Pros and Cons
  • Extensibility - Implement your custom needs in the database.
  • Scalability - Your database grows with your student/alumni population.
  • Integration - Integrate with your SIS via many middleware.
  • Reporting - All of Salesforce's reporting capabilities.
Likelihood to Recommend
Well suited for larger or mid-sized institutions willing to invest to have all of their student services needs to be fulfilled by a single platform. It would be less appropriate for non-traditional universities i.e. smaller schools, or nonprofits that have education/curriculum but also have other programs/fundraising, etc. since it may not be positive ROI for them, or the nonprofit solutions might be more valuable for them.

Great platform for higher education

Rating: 8 out of 10
Incentivized
October 30, 2019
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
2 years of experience
Use Cases and Deployment Scope
SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.
Pros and Cons
  • Completely customize our org the way we need it to function.
  • The amount of flexibility and potential for integration is staggering.
  • The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.
Likelihood to Recommend
The software allows us to have one platform that scales across the organization esp when it comes to recruiting and admissions. This allows us to build a real-time view of the student across all departments. This improves communication across the school which ultimately enables us to provide a better experience to the students both current and future.

Salesforce for Higher Ed is superior student management

Rating: 7 out of 10
Incentivized
July 18, 2019
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
2 years of experience
Use Cases and Deployment Scope
SF for Higher Ed is used at my former employer to manage incoming leads throughout the sales cycle. New student inquiries would come in through SF and then move through the enrollment process. They would then be managed by their academic advisor and SF housed their grades and attendance throughout their time as a student.
Pros and Cons
  • Manage grades.
  • Manage leads through enrollment cycle.
  • Manage attendance.
Likelihood to Recommend
This is the best application on the market to manage students enrolled in college through their enrollment process, with financial aid, and then as a student. You can follow the student's attendance, grades, and participation in one easy snapshot area and also create and monitor tasks. This gives advisors clear ways to start conversations when reaching out to students for engagement.

Salesforce for Higher Ed: highly customizable, but that means you need a team to develop it right.

Rating: 6 out of 10
Incentivized
January 18, 2019
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
1 year of experience
Use Cases and Deployment Scope
Who uses it and for what:
  • Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are complete.
  • Student advisors: once students are enrolled, they use the Contact and Opportunities objects to track student success in their programs, also recording all conversation information/notes.
  • Account management: our account managers track holistic student success data to track account health.
  • Management/leadership: we are a company driven by our student's success. We use Salesforce for Higher Ed to know how we're performing as a company. Our students' success is directly our success.
Pros and Cons
  • Track groups of students via an individual object: via lead or contact, but not by tracking students via both.
  • Compare the performance of your team members via reports and dashboards.
  • Limit permissions of people or groups of people.
Likelihood to Recommend
Well suited:
  1. Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
  2. Groups with huge student populations now, or expected in the future.
  3. Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.
Less appropriate:
  1. If you expect your company/school will have a limited number of students.
  2. If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.

Salesforce HEDA - Liberal Arts College

Rating: 10 out of 10
Incentivized
January 15, 2019
NB
Nathan Baker
Director of Recruitment and Analytics
Taylor University (Higher Education, 201-500 employees)
Vetted Review
Verified User
Salesforce.org Education Cloud
3 years of experience
View profile
Use Cases and Deployment Scope
Salesforce for Higher Education is the primary CRM for enrollment management, student retention, academic support services, and residence life staff. It functions as the primary one-to-one student communication tool for revenue generation reliant on incoming student tuition to fund 90% of the university budget. Built to serve the entire institution, Salesforce for Higher Education has gradually been rolled-out to areas of the university needing a CRM tool.
Pros and Cons
  • One-to-one communication for all higher education constituents.
  • Relationship networking to identify potential contact and organizational affiliations.
  • Data collection and analysis of student engagement history.
Likelihood to Recommend
Salesforce for Higher Ed is well-suited for a higher education institution with an existing ERP but without a full-scale CRM tool to communicate one-on-one with constituents. It is ideal for de-centralized IT operations to quickly upscale operations across multiple departments and institutional functions. Salesforce for Higher Ed may be difficult to implement without university governance on data and communication strategy.

Salesforce for Higher Ed is the Industry Standard in CRM

Rating: 9 out of 10
Incentivized
January 08, 2019
Verified User
Vetted Review
Verified User
Salesforce.org Education Cloud
2 years of experience
Use Cases and Deployment Scope
Salesforce for Higher Ed is currently being used for all of our enrollment management needs across both our undergraduate, graduate and adult education departments. This is being used for enrollment and marketing services for all of these programs. We were previously using another CRM, Hobsons, but discontinued that in late 2015 and haven't looked back.
Pros and Cons
  • Great use of integrating across all aspects of enrollment.
  • Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
  • Reporting is fabulous inside of Salesforce.
  • All of the Apps in the App Exchange.
Likelihood to Recommend
Salesforce for Higher Ed is great for any sized school based on the price model where you only pay for the number of users that are actually using the product. They also provide 10 free licenses to all non-profits. The other aspect where it is useful is if you are going to tie in your advancement side of the house for fundraising. This can be very helpful and popular with that side of the university.
Return to navigation