Elegant, Simple with brutal usage into the online world!!!
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting …
Overview
What is Salesforce.org Education Cloud?
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
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Awards
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Popular Features
- Student Data Security (5)9.292%
- Online Registration Management (5)8.787%
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Salesforce.org Education Cloud?
Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.
Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.
The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.
Salesforce.org Education Cloud Screenshots
Salesforce.org Education Cloud Competitors
Salesforce.org Education Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.
Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.
The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(21)Attribute Ratings
Reviews
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January 28, 2022
Elegant, Simple with brutal usage into the online world!!!
- Students/Customers portfolio management
- Assigning new task or the new offers for customers
- view own resources to the eyes of customer
- Server crashes frequently
- Portfolio or receipt should be more graphical than detailed
- Sometimes adding more customer/ students into inventory is a difficult job
January 28, 2022
New to Salesforce and I like it
- Transfer information
- Seamless user experience
- Customer suppor
- Talking to more software programs
- Communicate about license requirements
- Notify before deactivating users
January 25, 2022
Wonderfully impactful product!
- Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
- Allows administrators to manage reports efficiently.
- Students can stay on task and organized with the look of the Education Cloud.
- I think the display of the cloud for students can seem a bit intimidating at first.
- I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
- Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
December 08, 2021
Salesforce Education Cloud: A great tool for businesses too.
- Student / Employee management
- Direct comunication
- Easy to use
- It requires a bit of knowledge in order to make it work
- It is hard to modify the initial presets for customization
- It does not allow you to work offline
November 24, 2021
Salesforce Education Cloud
- Online
- Remotely accessible from anywhere.
- I think they are on track, as this will be the future.
- Extensibility - Implement your custom needs in the database.
- Scalability - Your database grows with your student/alumni population.
- Integration - Integrate with your SIS via many middleware.
- Reporting - All of Salesforce's reporting capabilities.
- Reports - Comes with no out of the box reports.
- OOB functionality may be limited - important to have folks with experience customizing EDA to an organization's needs.
- Upfront cost - Implementation services (either a hired team or consultants) is imperative to make it work.
October 30, 2019
Great platform for higher education
- Completely customize our org the way we need it to function.
- The amount of flexibility and potential for integration is staggering.
- The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.
- The platform is massive making it hard to make decisions at times.
- It can be a bit challenging for new staff and team members to learn.
- Creating reports can be challenging the first time around.
- Manage grades.
- Manage leads through enrollment cycle.
- Manage attendance.
- Provide more insight into leads.
- When something is modified by another while you're modifying it, it will not save.
- Requirements to move on with opportunities can be confusing.
January 18, 2019
Salesforce for Higher Ed: highly customizable, but that means you need a team to develop it right.
- Track groups of students via an individual object: via lead or contact, but not by tracking students via both.
- Compare the performance of your team members via reports and dashboards.
- Limit permissions of people or groups of people.
- It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
- Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
- Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.
January 15, 2019
Salesforce HEDA - Liberal Arts College
- One-to-one communication for all higher education constituents.
- Relationship networking to identify potential contact and organizational affiliations.
- Data collection and analysis of student engagement history.
- Lack of university advancement data architecture.
- Data storage needs to grow exponentially as the database size grows quickly.
- Salesforce development is so rapid it is difficult to keep up on new features and opportunities to maximize efficiency.
January 08, 2019
Salesforce for Higher Ed is the Industry Standard in CRM
- Great use of integrating across all aspects of enrollment.
- Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
- Reporting is fabulous inside of Salesforce.
- All of the Apps in the App Exchange.
- The administration is a full-time job for one or more people.
- Can be somewhat confusing for non-technical staff members.
- Expensive when you factor in other components and all that goes into the CRM.