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Salesforce Experience Cloud

Salesforce Experience Cloud
Formerly Salesforce Community Cloud

Overview

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…

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Learn from top reviewers

Salesforce Experience Cloud admin review

Rating: 10 out of 10
January 29, 2024
IncentivizedVetted ReviewVerified User
I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own day-to-day operations in a convenient a...
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Verified user
Administrator
Salesforce Experience Cloud5 years of experience

Celebrate your community in the clouds!

Rating: 10 out of 10
December 6, 2022
IncentivizedVetted ReviewVerified User
Community Cloud is being utilized as an internal employee intranet at my current organization. 12 different companies under one parent umbrella are able to access the Intranet...
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Jessie Mead
Consultant - Information Technology
Salesforce Consultant
TBK Bank
Salesforce Experience Cloud5 years of experience

Better-than-Expected Results from Implementation of Salesforce Experience Cloud

Rating: 10 out of 10
May 19, 2021
IncentivizedVetted ReviewVerified User
Salesforce Experience Cloud is used to support our long-term care pharmacy operations. Client facilities are able to securely access the portal to obtain on-demand access to c...
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Jason Guinn
C-Level Executive - Finance and Accounting
Chief Financial Officer
Clinical Management Concepts, Inc.
Salesforce Experience Cloud3 years of experience

Solid when coupled with Salesforce CRM/other Salesforce applications

Rating: 7 out of 10
May 14, 2021
IncentivizedVetted ReviewVerified User
Salesforce Experience Cloud (formerly Salesforce Community Cloud) is being used for a few departments. It addresses the business problem of needing a digital environment for e...
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David Nero
Vice-President - Information Technology
Assistant Vice President
University of Massachusetts
Salesforce Experience Cloud2 years of experience

Salesforce Portal, I mean Community, I mean Experience Cloud...

Rating: 9 out of 10
April 15, 2021
IncentivizedVetted ReviewVerified User
[Salesforce Experience Cloud (formerly Salesforce Community Cloud)] is used by a number of companies I work with, from outside sales reps logging leads and sales deals. To cus...
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Christopher Rodriguez
C-Level Executive - Professional Services
COO (Chief Operating Officer)
MK Partners
Salesforce Experience Cloud8 years of experience
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Awards

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Pricing

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Salesforce Experience Cloud

Salesforce Experience Cloud

N/A
Unavailable

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo

YouTube

Demo: Construction Customer Portal on Salesforce Experience Cloud

YouTube

Salesforce Experience Cloud - Login & Registration

YouTube
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Product Details

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.


The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.

Salesforce Experience Cloud Video

Experience Cloud Demo | Salesforce

Salesforce Experience Cloud Integrations

Salesforce Experience Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 43)

Celebrate your community in the clouds!

Rating: 10 out of 10
Incentivized
December 06, 2022
JM
Jessie Mead
Salesforce Consultant
TBK Bank (Financial Services, 501-1000 employees)
Vetted Review
Verified User
Salesforce Experience Cloud
5 years of experience
View profile
Alternatives Considered
Community Cloud is directly connected to the database (Salesforce), so there is no need for a 3rd party or an API to bring systems together. This means that CRM users can see all Intranet items from Salesforce directly. It's also extremely straight forward in use, but can be impressively enhanced once a Salesforce expert takes the reigns. The options are endless!

Better-than-Expected Results from Implementation of Salesforce Experience Cloud

Rating: 10 out of 10
Incentivized
May 19, 2021
JG
Jason Guinn
Chief Financial Officer
Clinical Management Concepts, Inc. (Pharmaceuticals, 51-200 employees)
Vetted Review
Verified User
Salesforce Experience Cloud
3 years of experience
View profile
Alternatives Considered
Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.

Solid when coupled with Salesforce CRM/other Salesforce applications

Rating: 7 out of 10
Incentivized
May 14, 2021
DN
David Nero
Assistant Vice President
University of Massachusetts (Non-Profit Organization Management, 501-1000 employees)
Vetted Review
Verified User
Salesforce Experience Cloud
2 years of experience
View profile
Alternatives Considered
Salesforce Experience Cloud (formerly Salesforce Community Cloud) is better when you are using Salesforce for applications. Drupal is a solid open-source web content management system for internal and external websites, but if you are using Salesforce for services or case management, the Salesforce Experience Cloud (formerly Salesforce Community Cloud) integration allows self-service for cases out of the box.

Community Cloud from an implementation perspective

Rating: 8 out of 10
Incentivized
February 18, 2020
Alternatives Considered
Before Community Cloud, a common alternative was the development of web sites externally with integration to Sales Cloud being made from external API calls. This is a far costlier and more complex endeavour since it requires a dedicated development team to create and maintain this web site and a team capable of creating the integration between the systems from scratch.
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