Salesforce Experience Cloud

Formerly Salesforce Community Cloud

Community Cloud is directly connected to the database (Salesforce), so there is no need for a 3rd party or an API to bring systems together. This means that CRM users can see all Intranet items from Salesforce directly. It's also extremely straight forward in use, but can be impressively enhanced once a Salesforce expert takes the reigns. The options are endless!

I have used Oracle Fusion and it was super slow if compared to Salesforce. The loading time was longer and information was not organized in a simple way like Salesforce. Even though I haven't participated in the decision process of subscribing to Salesforce, as an employee I love how fast it is compared to other CRM tools I used in the past.

Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.

Salesforce Experience Cloud (formerly Salesforce Community Cloud) is better when you are using Salesforce for applications. Drupal is a solid open-source web content management system for internal and external websites, but if you are using Salesforce for services or case management, the Salesforce Experience Cloud (formerly Salesforce Community Cloud) integration allows self-service for cases out of the box.

We already have Salesforce Sales and Service Cloud and integration with Salesforce Experience Cloud is easier to configure and manage.

We are currently using Vanilla to manage our community (including our knowledge base & ideas), but will be moving to [Salesforce Experience Cloud (formerly Salesforce Community Cloud)] within the quarter. We decided to move forward with Experience Cloud because it integrates so seamlessly with Salesforce and allows us to gather data around self-service activities that we up until now have not been able to garner.

Does not have direct access to the Salesforce data, must integrate and maintatin that integration which is costly. Just having a single source login is valuable.

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I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.

After evaluating others on the market, we found that Salesforce Community Cloud comes with many more features than it competitors. Also Salesforce Community Cloud is way more user-friendly than others. And above all, we were looking for faster sales support in which Salesforce comes out on top. And many of our business partners also recommend Salesforce. So after taking the demo of all, it was easy for us to make our decision.

Overall, Salesforce is the most effective solution since it is part of an integrated stack to house and activate CRM audiences within an email, but also expand upon it via the DMP. This can allow for cross channel reach and exposure frequency measurement. If we were to partner with someone else, the communication would be fragmented.

Before Community Cloud, a common alternative was the development of web sites externally with integration to Sales Cloud being made from external API calls. This is a far costlier and more complex endeavour since it requires a dedicated development team to create and maintain this web site and a team capable of creating the integration between the systems from scratch.

Salesforce has highly customizable lead management and scoring, while HubSpot can get small businesses up and running quickly with lead generation via content marketing. HubSpot is unique in its focus on inbound and content marketing—in fact, that's at the core of what the company does. Also, HubSpot's pricing model is great for small businesses that require basic CRM functions, while Salesforce is a better investment for businesses that get value out of advanced features.

I never found another database solution that works as well as Salesforce.

As our client already used Salesforce CRM, it is a simple integration tasks to link Community to CRM. As such this was a quick deployment with the base data already being present and easily linked to.

I’m sure Salesforce does this as well but we were able to create many macros for Zendesk, that helped our agents interact with customers on a very consistent basis. We haven’t quite got that far in our organization, but I do think it would be useful to our agents.

Overall, Communities provides additional features and better front end experience.

Salesforce Community Cloud was purchased by the company and I was not a decision-maker or involved in the implementation process. Simply a user.

Zendesk was far better at case management.

Atlassian Confluence for knowledge base was not perfect but it was better than Community Cloud for search and appearance for the FAQ.

I have personally not used any other software comparable to Salesforce Community Cloud at this time.

We have only ever used a different internal program that was custom built by our web team. It was not functional with Outlook and all the other systems we use daily. Salesforce is our central hub for everything!

This is the only product we have used.