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Salesforce Experience Cloud

Salesforce Experience Cloud
Formerly Salesforce Community Cloud

Overview

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo

YouTube

Demo: Construction Customer Portal on Salesforce Experience Cloud

YouTube

Salesforce Experience Cloud - Login & Registration

YouTube
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Product Details

What is Salesforce Experience Cloud?

Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.


The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.

Salesforce Experience Cloud Video

Experience Cloud Demo | Salesforce

Salesforce Experience Cloud Integrations

Salesforce Experience Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

(1-5 of 50)

Salesforce Experience Cloud admin review

Rating: 10 out of 10
January 29, 2024
Vetted Review
Verified User
Salesforce Experience Cloud
5 years of experience
  • We now have less than 10 internal staff because customers can do a lot of self-service
  • We can hand off publishing of content to marketing, lessening workload on admins
  • Seamless integration by SSO from main website

Celebrate your community in the clouds!

Rating: 10 out of 10
December 06, 2022
JM
Vetted Review
Verified User
Salesforce Experience Cloud
5 years of experience
  • Company-wide communication improvement.
  • Hosting of company documentation and policies to remove other 3rd party vendors and costs.
  • Sourced resources based on specific requests for more streamlined processes, company-wide.

Better-than-Expected Results from Implementation of Salesforce Experience Cloud

Rating: 10 out of 10
May 19, 2021
JG
Vetted Review
Verified User
Salesforce Experience Cloud
3 years of experience
  • Dramatically reduced the number of phone call and e-mail requests for data
  • Increased customer satisfaction
  • Entirely eliminated a convoluted reporting process that previously required hours upon hours of time from our HR team - the data is now logged directly by the consultant pharmacists and immediately available to our customers in a real-time report format
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