Salesforce Experience Cloud admin review
I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own …
Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
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Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
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Demo: Construction Customer Portal on Salesforce Experience Cloud
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Salesforce Experience Cloud - Login & Registration
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Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.
The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.
Salesforce Experience Cloud Video
Experience Cloud Demo | Salesforce
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(390)Attribute Ratings
Reviews
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January 29, 2024
Salesforce Experience Cloud admin review
- Security settings
- Flexible ways to let customers reach customer service teams
- Easy to set up custom actions related to company's internal processes
- More options for layouts
- Easier ways to customize the look of it
- More documentation on best practices
December 06, 2022
Celebrate your community in the clouds!
- Customizable UI with the ability for design.
- Easy to use plugins to customize your page fully without any code.
- Interactive.
- Connected to the internal database.
- Great drag-and-drop functionality, but more difficult to control without fully coding the page.
- I would like more functionality around knowledge articles.
- I would like an easier way to adjust the log-in page and options.
November 25, 2021
Salesforce Journey - our Pilot testing
- Build client relationships with journey phases
- Provide customer feedback into the tool
- create single customer interface to create cross channel customer experience
- We like the tool but should be integrated with Azure or AWS authentication for SSO
- Integration with Salesforce sales
- It's very easy to manipulate and modify data structures
- The ability to create a test instance for training my colleagues
- Flexible system of roles and access
- Some time to load
- It takes a lot of practice to learn the main features
- I would like more settings for reports
May 26, 2021
One of the best CRMs on the market
- Pipeline management.
- Reports.
- Account information.
- It can be complex sometimes.
- one department might only be comfortable using a specific section of the dashboard.
- It's boring to update contact information.
- Flexible hierarchical security and sharing settings
- Offers secure access to reports in document (PDF, Excel, or Word formats)
- Offers customers access to flexible, dynamic quantitative reporting
- Initial setup of security profiles when complex situations (such as parent-child permissions) are required
- Organize content
- Allow self service
- Easy to configure
- Content management system is not great
- Overall backend usability
- Ease of integrations with other systems.
- Excellent customer support.
- Easy to configure and maintain.
- It is expensive.
- Extensive training requirements.
- Knowledge base support has a lot of room of improvement.
- Pre-built templates are sleek, customizable, and easy to navigate as an end-user
- The level of customizability allows you to create a truly branded experience for customers
- The ability to collect data around usage is powerful
- The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
- Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
April 21, 2021
My first Salesforce experience went like this
- Service and Support
- personalization capabilities
- journey mapping
- Pricing
- Complex integration with non salesforce products
- Training Time
- Access to the data
- Limited login access
- Customer Support
- Cost for large number of logins
- Expensive setup when not using templates
- Allow for lots of information in one place.
- Create separate experiences for different users (or user groups).
- Allow for multiple ways to communicate.
- N/A
April 14, 2021
User-friendly Salesforce
- Holds large amounts of data
- Simultaneous use/access across the company
- User-friendly
- Doesn't automatically recognize duplicate records
May 06, 2020
Best e-commerce SaaS on the market
- Best customer experience
- Helps accelerate sales
- Best productivity outcome
- Creation of communities
- Still many to mention :)
- Pricing can be better
- Mostly works better for mid-size or big companies
March 18, 2020
Salesforce Community Cloud, a Great Foundation for CRM
- Save costs by hiring a support service.
- Reach the customers quickly.
- Risk of instability.
- Data loss.
February 18, 2020
Community Cloud from an implementation perspective
- Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
- Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
- Initial configuration can be quite overwhelming for unexperienced users due to the large number of customization options
- As a SaaS solution, speed and stability might present surprises as it's not directly under the control of the system manager
February 12, 2020
The Easy Part of My Day
- Easy to use.
- Aesthetically pleasing.
- It's slow.
- Takes a lot of manual effort.
February 12, 2020
Salesforce is great!
- Keeping data safe
- Easy to use
- I like the classic version better than the new lightening
- I wish there was better technical support
- Great at providing a flexible web based portal for known users linked into the Salesforce CRM.
- Super for dealing with knowledge base and providing support for the community users from the single Salesforce knowledge repository and without the need for people support.
January 18, 2020
Salesforce is good for customer service
- Log interactions.
- Send emails.
- Functionality with Pega.
- Don’t have so many different variations.
January 16, 2020
Community Cloud is for everyone
- Links to sales information in Salesforce.
- Can sync to other software platforms.
- Out of the box options are limited.
- More features should be released.
December 17, 2019
Community Cloud: User Perspective
- Streamlined all information into one spot.
- Allowed our team to keep up with what was going on with our customers and partner ecosystems.
- Definitely experienced some bugs saving information.
- Lag time when loading between pages was rare, but did happen on several occasions.
December 07, 2019
Salesforce Community Cloud seems to be full of rain clouds
- Honestly I don't think the way we have Community Cloud set up it is very good at anything... looking up cases is a challenge.
- Responding to cases is a challenge - too many fields repeated in different fonts all over the place.
- The knowledge base UI looks like it is from the 1990s.
- Ditto from previous screen - UX is terrible.
- Knowledge base search is very poor.
- No metrics available within knowledge base search.
November 19, 2019
The right tool for your customers behalf.
- Salesforce provides a good user experience that's potentially customizable to fit the customer service needs mold (upon review).
- The recording of incoming emails is really helpful in letting the business know how to organize the priority of people on the call floor for our company.
- It'd be nice to have a generic email be sent out that represents what was being dialogued with the CX instead of the generic, "you haven't responded in a while" email.
- Sometimes the macros don't work or are buggy and can take a multitude of attempts to make it work.
- The case merging system works only about a guesstimated 75% of the time for me.
October 23, 2019
Salesforce Community Cloud
- Heavily customized to reflect our brand
- Integration - Partners utilize this and can also log and register any business leads that automatically integrate to Salesforce Sales and Marketing Cloud
- Access the community through the Salesforce mobile app or from any mobile browser
- Error Messaging - Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image
- Speed of access on occaisions as its a SaaS application
- Issues with integration at times