Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

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Top Rated
Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Overview

Reviews

User-friendly Salesforce

9
We use Salesforce [Experience Cloud (formerly Salesforce Community Cloud)] to track student data, communication, and movement through the …
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One of the best CRMs on the market

10
Salesforce is used by everyone in our company. This is how we find information about customers, prospects, and sales stages. It also helps …
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Salesforce is great!

10
I use Salesforce as my participant database. I own a user research recruiting company. I find Salesforce to be user friendly.


The Easy Part of My Day

6
It is being used within a specific department. It allows us to streamline our sales process, and a basis of record on accounts, prospects, …
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Reviewer Pros & Cons

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Pricing

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What is Salesforce Experience Cloud (formerly Salesforce Community Cloud)?

The Salesforce Experience Cloud (formerly Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

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What is Vanilla Forums?

Vanilla Forums is customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Salesforce Experience Cloud (formerly Salesforce Community Cloud)?

The Salesforce Experience Cloud (formerly Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.


The updated Salesforce Experience Cloud allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.

Salesforce Experience Cloud (formerly Salesforce Community Cloud) Video

Experience Cloud Demo | Salesforce

Salesforce Experience Cloud (formerly Salesforce Community Cloud) Integrations

Salesforce Experience Cloud (formerly Salesforce Community Cloud) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What are Salesforce Experience Cloud (formerly Salesforce Community Cloud)'s top competitors?

Magnolia, Crownpeak DXM, and Adobe Audience Manager are common alternatives for Salesforce Experience Cloud (formerly Salesforce Community Cloud).

What is Salesforce Experience Cloud (formerly Salesforce Community Cloud)'s best feature?

Reviewers rate Usability and Ease of integration highest, with a score of 9.4.

Who uses Salesforce Experience Cloud (formerly Salesforce Community Cloud)?

The most common users of Salesforce Experience Cloud (formerly Salesforce Community Cloud) are from Mid-size Companies and the Computer Software industry.

Reviews and Ratings

(17)

Ratings

Reviews

(1-17 of 17)
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Jessie Mead | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Community Cloud support is a bit more difficult to come by. Salesforce support, in general, is extremely responsive but might be a little tricky in finding exact experts with answers and guidance. The best bet is to use Trailhead or a support community to find answers, ideas, and other users with similar questions.
Pedro Henrique de Almeida | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
Joseph Alleruzzo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Siddarth Upadhya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support is the best part of Salesforce Community Cloud. There is not even a single instance that we have had to escalate an issue and not had it be promptly addressed. Yes, there were times when it took longer as per expectation, but if we count overall then that doesn't make much difference to us.
February 12, 2020

The Easy Part of My Day

Score 6 out of 10
Vetted Review
Verified User
Review Source
I think customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers and I think Salesforce provides that.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support from Salesforce is fantastic. They have the proper infrastructure and prcesses in place to focus on Customer Success and enable clients like ourselves to reach our end goal. Support cannot be faulted both online and also via a Customer Success Manager.
Aubrey Miles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Salesforce Community Cloud offers wonderful support for their services. I find the software to be extremely user-friendly, but I know that my colleagues who have needed assistance have always been satisfied with both the response time and the clarity of the answers. Our IT department also found the deployment and customization of this software to be a very smooth experience.
Taylor Martz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce's customer support was great! We didn't get much one-on-one attention for Community Cloud specifically but for the Salesforce platform in its entirety, it worked well for us. I wish there was a designated support agent for the Community Cloud. We had some really tough specific questions and had to keep getting passed along to another agent. It got tiring.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce is a good product, it’s used across many different companies, so it’s nice for agents to learn it at our company and be able to use it if they decide to leave. Salesforce is really easy to use and easy to teach agents how to log call types. It would be really nice if it interacted with our phone system as well.