
Salesforce Field ServiceFormerly Click Field Service Edge
Overview
What is Salesforce Field Service?
Salesforce Field Service, including and replacing the former Click Field Service Edge (CFSE) that was acquired with ClickSoftware by Salesforce in 2019, was a field service management software solution that is now available on the Salesforce Service Cloud. The solution…
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- Tech Details
What is Salesforce Field Service?
Salesforce Field Service (formerly Click Field Service Edge) is a field service management software solution available on the Salesforce Service Cloud.
Features include:
Features include:
Mobile Worker Support
Ensures service consistency by connecting front-line workforce to data and tools on the field. With the Field Service Mobile App, built on the Salesforce Platform and powered by AI and real-time data, mobile workers have access to guided workflows, knowledge, and industry features — on and offline.
Scheduling and Dispatching
Minimizes operating costs by ensuring that the right resources with the right skills and the right tools are on the best routes. Responds to dynamic requests and emergencies with automated scheduling and dispatching.
Asset Service Management
Reduces downtime and improves service accuracy with a complete view of assets, with Data Cloud. Monitor asset performance and predict asset failure to help proactively resolve customer issues.
Add-on Enhanced - Service Delivery
Simplifies field service with automation and intelligence. Custom workflows can automatically manage work orders based on entitlements. Offers real-time insight into operations with configurable dashboards.
Add-On - Real-Time Remote Assistance
Improves first-time fix rates by resolving issues from anywhere with live video. Connects customers and frontline workforce with experts using augmented reality and interactive guidance.
Click (ClickSoftware) was acquired by Salesforce in August 2019. The solution will be offered as part of the Salesforce Service Cloud solution.
Salesforce Field Service Video
With Salesforce you will enhance your field service operations through automated scheduling and optimization. With AI recommendations you’ll be proactive in dispatching the right mobile worker for the right job to deliver the trusted, on-time support your customers need.
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Show More Salesforce Field Service Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |