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Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.One CRM to Rule Them AllSalesforce for Nonprofits is used by the marketing and development teams in the US and UK. This is our central donor database, housing all donor information, transaction information, preferences, campaign history, and has numerous integrations with different payment processors and vendors. We also have a custom one page application that powers all online transactions and APIs for telemarketing and face to face fundraising.,Dynamic search Integrations with third part apps User management,Complex reporting often times out Many features still require developers to build out - would like to see Salesforce create simpler interfaces for non-technical users Limited storage - Salesforce requires you to pay for more storage, which gets very costly,9,Increase user adoption for database Consolidation to one database Increased efficiency for importing data,Luminate and Raiser's Edge NXT,Salesforce Marketing Cloud Email Studio, Microsoft Office 365, 250ok InboxHow Salesforce Improved our OrganizationWe are using Salesforce to manage our entire organization's flow from sales to project management to mass communications. It makes us more efficient and it is our institutional knowledge.,Visibility, we can see at what point any of our projects are at and we can see what was done and when leveraging chatter. Ease of flow, our environment was created to streamline our work flow and it does it. Once one process is completed the system moves the project to the next group/phase. Ease of use. the system is intuitive and we find that the learning curve for new employees is very straight forward. The system walks you through your processes.,We occasionally struggle with marketing cloud. It is a very robust tool and does not always seem to work well for our needs. We are working to improve it but it is proving to be a challenging tool. Chatter has worked very well for our organization as it provides a history of all that has happened in the system. We attempted to consolidate all communications in one platform (chatter) but employees are not as comfortable using the solution for everyday communications as it part of our system of record. It does work for social communication but our staff is not comfortable using it. Some of the integrations that we try and do are difficult and fragile at times. There has been improvement but integrations are always a concern.,10,We get amazing power and functionality for a very low cost due to the foundation pricing. We have experienced efficiencies in having all our work in one place. We have not assigned an ROI to this but work flow and a calmer work force has occurred. The organization has grown through this time and the system has kept up and always been capable of supporting us in out increased work flow. Salesforce consulting time is expensive and if not controlled it can get out of had very quickly. Again you need a plan and you need to stick to it.,,Microsoft Office 2016, Box, RingCentral MeetingsSalesforce For Non-Profits is a part of everything Musicians On Call does!Salesforce is a part of everything Musicians On Call does. We manage volunteers, donors, partners, and everyone in between through the Sales Cloud. We have also integrated it with Pardot to streamline our marketing needs as well as use third-party apps like TaskRay to help keep our team on the right track!,Customizable to our needs Integrates well with third-party apps,The latest Pardot in Lightning integration has been buggy, but we are still able to use Pardot in the native app Some tools need to be moved to Lightning still, but you can always switch back and forth,9,An infinite amount of time has been saved, from marketing automation to volunteer processing.,Infusionsoft
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Salesforce for Nonprofits
12 Ratings
Score 8.7 out of 101
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Salesforce for Nonprofits Reviews

Salesforce for Nonprofits
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101
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Kevin Scally profile photo
November 28, 2018

Salesforce for Nonprofits Review: "One CRM to Rule Them All"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce for Nonprofits is used by the marketing and development teams in the US and UK. This is our central donor database, housing all donor information, transaction information, preferences, campaign history, and has numerous integrations with different payment processors and vendors. We also have a custom one page application that powers all online transactions and APIs for telemarketing and face to face fundraising.
  • Dynamic search
  • Integrations with third part apps
  • User management
  • Complex reporting often times out
  • Many features still require developers to build out - would like to see Salesforce create simpler interfaces for non-technical users
  • Limited storage - Salesforce requires you to pay for more storage, which gets very costly
Salesforce for Nonprofits is well suited for nonprofits who want to have the ability to deeply customize how their data is entered and how it is used. Because it's Salesforce, you have a ton of native functionality to work off of, but also can connect with a vast network of developers who can help customize it.

Salesforce for Nonprofits wouldn't be ideal for a small nonprofit that wants a turnkey database / fundraising solution, as it requires other applications to be installed and some customization.
Read Kevin Scally's full review
Jeff Govert profile photo
November 27, 2018

Salesforce for Nonprofits Review: "How Salesforce Improved our Organization"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Salesforce to manage our entire organization's flow from sales to project management to mass communications. It makes us more efficient and it is our institutional knowledge.
  • Visibility, we can see at what point any of our projects are at and we can see what was done and when leveraging chatter.
  • Ease of flow, our environment was created to streamline our work flow and it does it. Once one process is completed the system moves the project to the next group/phase.
  • Ease of use. the system is intuitive and we find that the learning curve for new employees is very straight forward. The system walks you through your processes.
  • We occasionally struggle with marketing cloud. It is a very robust tool and does not always seem to work well for our needs. We are working to improve it but it is proving to be a challenging tool.
  • Chatter has worked very well for our organization as it provides a history of all that has happened in the system. We attempted to consolidate all communications in one platform (chatter) but employees are not as comfortable using the solution for everyday communications as it part of our system of record. It does work for social communication but our staff is not comfortable using it.
  • Some of the integrations that we try and do are difficult and fragile at times. There has been improvement but integrations are always a concern.
It is great because you get all the power and functionality you can ever need and at an amazing price point. This can also be a problem as you can get overwhelmed with all the capabilities and get buried in the possibilities. You need a clear plan and clear requirements and stick to them. Once the system is up and running and your users are comfortable then you can look to improvements and changes but only once you have total buy-in.
Read Jeff Govert's full review
Lindsay Solomon profile photo
December 01, 2018

Salesforce for Nonprofits Review: "Salesforce For Non-Profits is a part of everything Musicians On Call does!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce is a part of everything Musicians On Call does. We manage volunteers, donors, partners, and everyone in between through the Sales Cloud. We have also integrated it with Pardot to streamline our marketing needs as well as use third-party apps like TaskRay to help keep our team on the right track!
  • Customizable to our needs
  • Integrates well with third-party apps
  • The latest Pardot in Lightning integration has been buggy, but we are still able to use Pardot in the native app
  • Some tools need to be moved to Lightning still, but you can always switch back and forth
Salesforce is perfect for any non-profit with an appropriate budget. The 10 licenses donated to non-profits helps, but it will need a bit more investment to get the most out of it. I don't see a reason why any non-profit would go with anything else, to be quite honest.
Read Lindsay Solomon's full review

Salesforce for Nonprofits Scorecard Summary

About Salesforce for Nonprofits

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Salesforce for Nonprofits Technical Details

Operating Systems: Unspecified
Mobile Application:No