Salesforce Health Cloud

Salesforce Health Cloud

Salesforce Health Cloud

Overview

Reviews

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing
N/A
Unavailable

What is Salesforce Health Cloud?

Salesforce Health Cloud is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient. With Health Cloud, care teams have access to clinical and non-clinical patient and member data including current health conditions and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Salesforce Health Cloud?

Salesforce Health Cloud is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient. With Health Cloud, care teams have access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Teams are able to work across entire patient and member groups to provide care, faster.

Salesforce Health Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

View all alternatives

Reviews and Ratings

(5)

Ratings

Reviews

(1-1 of 5)
Companies can't remove reviews or game the system. Here's why
Utkarsh Sidana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are handling a project from health care and here the Health Cloud by Salesforce provides a great solution to all needs. [Salesforce] Health cloud is a managed package [that] helps the business to record the users with health insurance policies having accounts and person accounts as an object. [Salesforce] Health Cloud provides a precise solution to book new appointments when a customer needs it. We have multiple standard pages and layouts where a user can fill [in] the details and get [an] appointment booked.

Booking a doctor with a practice is made pretty easy by [the Salesforce] Health Cloud. It has dependent object and fields which are tied up with cases object where a user can create a case. The case will be assigned to the right queue and get the right person appointed. It has [the] support of einstein bot as well where a person can get the help from [a] knowledge article and get [their] queries resolved by themself.
  • [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
  • We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
  • [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
  • Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
  • We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.
  • They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
  • [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.
The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise.

The users can directly book the appointment using LWC or Aura components which can be exposed on websites.
The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well.

Booking or finding a practitioner can be done with the [Salesforce] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors.
Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.