Name: Salesforce Health Cloud
Rating: 8.4 (13 reviews)
Author: Salesforce

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Enhanced 911 (E911)

Enterprise Generative AI

Integrated Workplace Management (IWMS)

Payment Facilitation

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Monitoring

HR Management

Payroll

Recruitment Agency

Stock Option Plan Administration

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Application Performance Management (APM)

Cloud Migration

Cloud Storage

DevSecOps

Firewall

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Product Implementation Services

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Engagement

Content Management

Cross-Channel Campaign Management

Email Marketing

Email Testing

Employee Advocacy

Enterprise Marketing Management

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Camp Management

Digital Forensics

Estate Planning

Vertical-Specific

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Cognizant

Tech Cares 2023

Salesforce Health Cloud is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient. With Health Cloud, care teams have access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Teams are able to work across entire patient and member groups to provide care, faster.

AxisCare Home Care Software

Tebra Practice Management (formerly Kareo) provides cloud-based management and billing solutions for small medical offices. Some key features include: Patient Management, Scheduler & Patient Reminders, Insurance Billing & Reporting, and Patient Billing & Collections.

Physician Provider

Low-Volume Provider

Non-Physician Provider (Low-Volume)

Tebra Billing & Payments

Salesforce Health Cloud

Medical Billing software specifically automates invoicing and payment collection. That entails generating invoices for orders, invoicing templates for different kinds of invoices, electronic billing, and facilitating the claims process.

Medical billing software should integrate with accounting software, and also practice management software for a seamless experience. Also, the Health Insurance Portability and Accountability Act (HIPAA) governs payment processes between a patient and their healthcare provider, so medical billing software must be HIPAA compliant.

Medical Billing

Pharmaceuticals

Hospital & Health Care

Scripps Health

Principal Consultant

Likelihood to Recommend

Likelihood to Renew

Usability

Salesforce provides a customer success platform. The company's social and mobile cloud technologies include their flagship sales and CRM applications.  <br><br>The company was founded in 1999 and is headquartered in San Francisco, CA.

Microsoft SharePoint

NiCE CXone Mpower

Oracle Fusion Cloud ERP

mPower Business Process Automation

Oracle Fusion Cloud Enterprise Performance Management

Fusion

Salesforce Health Cloud 2025-07-31 11:10:29

Slack

Salesforce Health Cloud 2025-01-13 11:43:47

SAP CRM discontinued

Salesforce Commerce Cloud

Salesforce Marketing Cloud Email Studio, on marketing cloud

e-Con CPQ, acquired by Experlogix

Experlogix CPQ (with e-Con CPQ)

Salesforce Developer

Salesforce Health Cloud 2021-09-11 13:39:52

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Service issues

Perfect solution

Automation tools

Home

Medical Billing Software

Within my organization, Salesforce Health Cloud is used to create and maintain stakeholder accounts. The software allows us to keep track of accounts, make updates to them, attach documents, and other important information. The software also has some custom functionality to allow us to automate emails and other functions for our clients.

Account creation is simple and straightforward.
The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.

The software layout requires drilling into specific areas to gather information, which can be cumbersome at times.
The software is limited to the number of types of reports it can generate.

NiCE CXone Mpower, Oracle Fusion Cloud Enterprise Performance Management, Microsoft SharePoint

SFHC enabled us to tie marketing campaigns to our patients for the ability to upsell or cross-sell and to enrich our marketing information

easy connection to SFMC
share appointment and marketing interactions with callers
customizable

integration with Epic was close to impossible
buy-in from IT to support a system on Epic was not keen to work with decreased our ability to function in the way we expected
lack of knowing this integration challenge prior

The process of implementation allowed us to better see our data downfalls in our parent EMR system and find ways around it
Reporting and dashboards allowed us to see the impact of marketing efforts as it related to appointments made
campaign features allowed us to see which campaigns related to which personas

We are handling a project from health care and here the Health Cloud by Salesforce provides a great solution to all needs. [Salesforce] Health cloud is a managed package [that] helps the business to record the users with health insurance policies having accounts and person accounts as an object. [Salesforce] Health Cloud provides a precise solution to book new appointments when a customer needs it. We have multiple standard pages and layouts where a user can fill [in] the details and get [an] appointment booked.

Booking a doctor with a practice is made pretty easy by [the Salesforce] Health Cloud. It has dependent object and fields which are tied up with cases object where a user can create a case. The case will be assigned to the right queue and get the right person appointed. It has [the] support of einstein bot as well where a person can get the help from [a] knowledge article and get [their] queries resolved by themself.

[There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
[Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.

They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
[I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.

Having its own object such as [a] person account, insurance, etc. to keep the records ready for [the] user.
Automation tools such as flows or process builders can assign the case created to specific users or queues to get issues or people resolved.
We can generate direct reports for different accounts and track the history of the client.
[A] live agent is [an] important thing that is added, clients can get help from [an] agent or from knowledge articles.

Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry.
[The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data.
It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client.
There are automation tools [that] are used to send emails for reminders of policies.
Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap.

e-Con CPQ for Salesforce, Salesforce Marketing Cloud Email Studio, Salesforce Commerce Cloud

Salesforce Health Cloud

Overview

What is Salesforce Health Cloud?