Salesforce Lightning Platform

Salesforce Lightning Platform
Formerly Salesforce App Cloud

About TrustRadius Scoring
Score 8.2 out of 100
Salesforce Lightning Platform

Overview

Recent Reviews

Life changing!

10 out of 10
May 14, 2022
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life …
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Money Back Guaranteed!

10 out of 10
May 10, 2022
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients …
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Salesforce Lightning Review!

9 out of 10
June 15, 2021
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it …
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Lightning in a bottle!

10 out of 10
May 02, 2021
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Platform access control (34)
    8.9
    89%
  • Scalability (35)
    8.4
    84%
  • Ease of building user interfaces (37)
    7.8
    78%
  • Services-enabled integration (34)
    7.5
    75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Starter

$25.00

Cloud
Per User Per Month

Plus

$100.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Platform-as-a-Service

8.1
81%

Product Details

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform Integrations

Salesforce Lightning Platform Competitors

Salesforce Lightning Platform Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

Quickbase are common alternatives for Salesforce Lightning Platform.

Reviewers rate Platform access control highest, with a score of 8.9.

The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

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Reviews and Ratings

 (565)

Ratings

Reviews

(1-25 of 37)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce is our CRM for sales but we also use it for data analysis of the past, and present, and to forecast. We are enabled to view past activity on all accounts as emails, meetings, etc are all logged. It helps us identify low-touch and high-touch accounts so we can cater to our customer needs appropriately.
May 14, 2022

Life changing!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life easy and this has everything. We can check the status of our bookings here, it makes our tasks easier as we can chat and do emails here with the clients.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients through email, sending leads to prospects, and monitoring our sales and revenue. Using this tool helps us to compare sales and revenue from previous months to see our areas of improvement.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We converted over to the Salesforce Lightning Platform from the standard cloud over the past few years- and appreciated many of the changes it brings with it. It's not across the entire organization just yet, but it does help in streamlining the Salesforce experience and make integration a little bit easier.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company leverages the tool as a primary CRM for our sales team, pre-sales team, and customer experience team. We have custom integrations and API's across another CRM and still prefer Salesforce Lightning Platform. We're able to bundle and categorize clients based on segments that are custom to our operations, and it provides us enough resources to undertake all marketing efforts, and reporting efforts down the line.
Michael French | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Salesforce in a number of areas. I am most familiar with it in the human resources and business development sections of the company. It is used on a company wide basis in both of these areas. The main problem that this has solved is to combine mulitple process into one platform so that the information is all in one place.
Simon Vargas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it to keep track of all of our customers. Within each customer account, we can document notes, write down specific customer specifics on what products/services they are using, and any competitor information that follows. By keeping this information current, we can then set up opportunities that we believe as sales reps have a probability of closing. All of this can be tracked so management can review it in a timely manner and get a snapshot of sales performance at any time.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightening Platform is used across our company by all departments to keep track of all communication in once place, that typically get lost in floods of emails. The sales department specifically uses it to track all RFPS, wins/losses, campaign statuses, revenue for our pipelines, as well as allows us to assign specific tasks to different departments through the various campaign steps.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are in the process of switching to some new systems and are basing the architecture of that integration off compatibility with Salesforce Lightning Platform. Although it has many strengths, the ease with which we can connect to Salesforce Lightning Platform and sync data makes us more efficient and prevents departmental silos.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our entire org uses [Salesforce Lightning Platform (formerly Salesforce App Cloud)] as our sole CRM for tracking customer health, leads, contracts, and account management. It's our one stop shop CRM and is easy to use (who doesn't use Salesforce?!).

As an Enterprise Customer Success Manager, it is critical to have the Lightning version because we can more readily see what we need faster and more efficiently, and reporting is super easy to create and use. It also helps me track my MBOs which I am measured on internally.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Our team based account management utilized Salesforce Lightning to manage cases and display different windows of information at once. It is used by our team as well as our support team. It is the base of all of our work as we work almost exclusively out of cases.
Joseph Lemos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform is our primary CRM and is used by all of our sales staff from lead generation through delivery of product. It is relatively easy to sync back and forth with our ERP system because of the ability to create custom modules. I've also added non sales data to the app so that I can use the report module to share information across departments. The security layers make it simple to keep information compartmentalized.
Shanna Baty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the Salesforce Lightning Platform (formerly Salesforce App Cloud) in every department of our Company. Our call center uses it to complete legal intakes and qualify potential clients for different areas of law that we practice. If they are eligible (for one or more areas of practice), we create matters that we use to follow their cases through from start to finish. Our disability department has several sub-departments who use it for various reasons. Case management follows cases through from filing through getting awarded by SSA. Medical records use it to order, catalog, and store records. We have a personal injury and mass tort department that also uses it for case management. This keeps all records organized because we use "record types" to know which area of law each record applies to. There's also a taskbar and timeline so you can visually see where our clients are in their filing process and what tasks or steps need to be taken to move the case along.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SLP as the backbone of our entire sales cycle. All other programs that different teams use are fully integrated with SF thereby providing a seamless experience across the organization.
We are able to track the progress of accounts, contacts, and leads from the marketing stage/nurturing right through to after sales service.
February 27, 2020

Welcome to Salesforce

Jonathan Justin Lewis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce is the premiere CRM in use. The Lightning platform allows other apps to merge with SFDC and keep it as your single source of truth while expanding your company's capabilities with every external app on the market. This is the most capable sales platform on the planet and you will pay dearly for the privilege to use it. It is worth every dollar.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning has been a tool covering a lot of problems. The highest of those priorities is tracking sales opportunities from the first time we engage to if we win the opportunity as a new client or not. This includes many attributes such as possible revenue, needed resources, etc. The second part of the tool we use the most is a repository of sorts, everything from the contract to meeting notes, to passwords and more.
Sarah Meerschaert | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We're using Salesforce as a CRM. Our customer success teams have ticketing systems and integration with other tools like JIRA. We keep track of projects there, contact persons, and industry details. It works well as a snapshot of information for employees who may not know a customer well. We also track customer specific development in cases here. And we take full advantage of the dashboard functionality and reports. We have several reports that are used on a daily basis by upper management to track sales progress, customer support efforts, and overall success of business lines. It's a good tool for pulling together complex information across the divisions of our company. We've had success building out functionality in the platform over time.
December 05, 2019

Best CRM for your buck

Alexa Terry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform is being used by the entire organization. The sales team, customer success, CEO, and marketing all use SFLP. We keep track of potential clients coming through the pipeline, current clients, as well as accounts we're going after and prospecting. It's where we track revenue, deals we've won, and categorize clients by vertical information.
Matthew Bernstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform is used across several verticals of my organization, including sales, sales operations, sales excellence, sales administration, marketing, operations, and customer support. It is used most importantly by the sales reps, account executives, and account managers, who use the tools available to accurately manage their pipelines and forecast upcoming deals.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning is used by our Sales Development, Account Executive, Account Management, and other Managerial teams. It allows us to organize all leads and accounts in one space. This gives full insight into all conversations had with the client from the moment they are a prospect until the very end (though hopefully there is no end once they are a client). In a business where turn over happens relatively frequently, it keeps our Sales Development Representatives in the loop so that they can continue engaging clients thoughtfully even if the previous SDR has left or been promoted. It also allows for easy communication between Customer Success associates and Account Executives on the off chance that any issues arise.
Kristin Sours | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, we use Salesforce across our entire organization but it's most heavily used in Client Support and Sales. For our client support team, Salesforce is crucial for keeping track of our client base, we store all their info, activities, emails, webinar attendance, etc. We also use cases to monitor our clients batch screenings/production and opportunities for renewals. Sales uses all of these components too but they heavily use leads to track all prospective clients that come in through webinars, flash classes, conferences and so on. My favorite thing that Salesforce does is allows us to easily report and track our quarterly and yearly progress to see if we are meeting our goals or not.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning is used by our entire organization. This is key in managing clients and accounts in an environment where all employees are able to view account status and additional details regarding an account as multiple individuals tend to work in an account. All data is stored in the platform and is great to access on the go as well.