Salesforce Lightning Platform

Salesforce Lightning Platform
Formerly Salesforce App Cloud

About TrustRadius Scoring
Score 8.1 out of 100
Salesforce Lightning Platform

Overview

Recent Reviews

Life changing!

10 out of 10
May 14, 2022
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life …
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Money Back Guaranteed!

10 out of 10
May 10, 2022
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients …
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Salesforce Lightning Review!

9 out of 10
June 15, 2021
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it …
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Lightning in a bottle!

10 out of 10
May 02, 2021
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Platform access control (34)
    8.9
    89%
  • Scalability (35)
    8.4
    84%
  • Ease of building user interfaces (37)
    7.9
    79%
  • Services-enabled integration (34)
    7.5
    75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Starter

$25.00

Cloud
Per User Per Month

Plus

$100.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Platform-as-a-Service

8.1
81%

Product Details

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform Integrations

Salesforce Lightning Platform Competitors

Salesforce Lightning Platform Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

Quickbase are common alternatives for Salesforce Lightning Platform.

Reviewers rate Platform access control highest, with a score of 8.9.

The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

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Reviews and Ratings

 (565)

Ratings

Reviews

(1-25 of 37)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Automation procedures
  • Auto full capabilities
  • User interface
  • Some glitches in terms of custom functionality.
  • Can be more customized for each individual user.
  • Report searching isn’t as easy as in Classic.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Reporting
  • Quoting sales. Using quote lines for a roll up quote.
  • Easy to navigate
  • Flexibility with approvals
  • Set rules for pricing for agents to follow and can only deviate with approvals.
  • SalesForce is only as good as the data you input.
May 14, 2022

Life changing!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Check the status of our bookings.
  • Send and receive emails.
  • You can check your productivity.
  • Leave important notes to thw chatter box.
  • I wish we can change the background color ans more options for background designs.
  • Chat/message feature with other users within the organization.
  • Some error messages are unclear and we hope they can change the phrases and make it more understandable.
  • Sometimes it is slow but not all the time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Sales and revenue computation.
  • Sending leads to prospects that helps us win the business.
  • Helps us communicates with clients.
  • It takes a while before it recognizes bounced emails.
  • We get so many notifications from a single action. Not sure if this can be modified in the settings though.
  • Error messages are sometimes unclear which makes it hard for us to identify the problem.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use.
  • Clean interface.
  • Good integration and sandbox.
  • Interface can be TOO simple at times.
  • Some previously available options are hard to find.
  • Specific workflows can be challenging to create.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Categorizes contacts and companies according to custom and pre-made fields.
  • Allows for a very high detail of user permission management.
  • Simple interface that loads fast and without a hitch.
  • UX could be prettier
  • API integration support should be simpler.
Simon Vargas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Ability to track opportunities efficiently
  • Allows you to add detailed information on competitor data
  • Provides easy follow-ups where each sales rep can provide notes specific to each customer
  • The way the quoting tool is used could be a little easier to understand
  • We build reports from time to time and the process can get tedious at times
  • Sometimes the dialer that we use to call customers does not work
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Keeps all communication for campaigns in one place.
  • Minimizes the floods of emails, where communication tends to get lost.
  • Efficient tracking for RFP statuses from pre to post sale.
  • The learning curve can be challenging.
  • Design and interface often vary from company to company.
  • Pricey.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Allows add-ons and connectivity.
  • Training, training, training.
  • Community upvoting.
  • Seasonal updates.
  • Allows for customization and data uploading.
  • Permission layers can be redundant and time-consuming.
  • Error messages that cannot be customized are confusing for the end user.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Reporting
  • CRM
  • Contracts
  • Health status
  • Can be cumbersome: takes multiple clicks to get where you need to go
  • Lightning is slower than original Salesforce, and it is very noticeable
  • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
Joseph Lemos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The customization options are great. I can add whatever modules I want and relate them together.
  • The security features make it easy to know who can see what.
  • Workflows allow for automating of many tasks, including emails, field updates, etc.
  • The reporting module is weak compared to the rest. Essentially no customization at all.
  • Some of the default modules - Opportunity Contacts - for example, have almost customization options, meaning I had to build my own module and work around it.
  • I would like more oversight into how and when users are working in the system.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It's a great way to organize your interations
  • With custom reports, you can drill into the data
  • It would be great if you didn't need a customer outreach tool in addition, but instead could email or call directly from SFDC.
Shanna Baty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Organizing records by type
  • Keeping notes organized
  • Following up on tasks and assigning/completing new tasks
  • Creating documents
  • Referring out clients to other law offices for areas that we don't practice
  • Managing case costs and expenses
  • Scheduling for hearings
  • More document friendly (we had to integrate box)
  • Stronger integration with five9 for documentation purposes
  • Adding call counters and automatic call logs
  • Dashboards updating in real-time
December 05, 2019

Best CRM for your buck

Alexa Terry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It keeps track of all open opportunities.
  • It keeps track of all closed won opportunities.
  • We can track reasons why opportunities were lost.
  • Keeps track of who owns different accounts within Salesforce Lightning.
  • It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
  • Bugs really are the main issue here. Otherwise it's great with reporting!
Kristin Sours | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Reports and dashboards - I can build my own reports very easily to see upcoming renewals, first-year clients and so on. Then, I can create my own custom dashboard to track my favorite reports.
  • Opportunities and quotes - when I first started here we didn't use Opportunities for tracking renewals and upgrades. Now, it's easy to see what I'm working on and when ready I just add the products to a quote and it sends it to our billing for really fast invoice creation. It used to take me hours to do this and now it's seconds.
  • I love using activities - it keeps me organized and up to date on all my accounts that I manage. Plus, I can create future tasks so I don't forget to reach out.
  • I can send mass emails to any group of clients and I can create nice email templates with "placeholders" which allow me to use the first name of the main point of contact across hundreds of organizations. Again, this saves me lots of time.
  • With Lightning, the calendar is seriously lacking functionality. With Classic, I could schedule events across multiple people in my organization (something I have to do quite often). We cannot do this with Lightning and it's a big shortcoming. It caused such an issue for us that we stopped using events in SF and moved completely to Google Calendar for all work events.
  • Calendar and email sync with Google - again, this worked fine with Classic and then when we switched to Lightning it didn't.
  • Technical and client support - it's been frustrating dealing with support here. I've either had things messed up or just not resolved and a lot of times it takes a very long time to look into a small issue. It has made me reluctant to reach out again.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customization views based on your role at the organization (i.e. sales console).
  • Seamless reporting within the platform.
  • The functionality of being able to link out to other platforms we use straight from a record.
  • The Lightning view tends to take far longer to load than classic.
  • Getting up to speed on Salesforce language can be difficult. There are resources out there to assist.
  • Managing events in Lightning seems to be more difficult than classic.