Salesforce Marketing Cloud Interaction Studio

Formerly Evergage + MyBuys

We use SF Marketing Cloud Interaction to offer personalized recommendations to our users at key moments in their journey.

Salesforce Marketing Cloud helps me automate my marketing processes so that I can focus on more important tasks. It also allows me to monitor the digital behavior of my customers and capture referring sources so that I can make more informed decisions about my marketing campaigns. It also helps my customers by recommending products and services and triggering personalized messages, which helps me to provide a better customer experience. The A/B testing algorithms have helped me to a large extent to optimize my campaigns for better performance.

We use Salesforce Marketing Cloud Interaction Studio to track our customers expertise match to sales as an helicopter view for Unified User profile while been developing software product for them to fit with demand (continuous product improvement). I makes us and our partners available to consider the product focus we need to achieve to get the solution which satisfy clients needs and improve leads convertion rate. The main problem it is used for is management tool for Digital Marketing to i mprove customer retention through use of web analytics and email campaighn management. Salesforce Marketing Cloud Interaction Studio is great visualisation tool which is web campaighn focused but has a huge space to grow once big data experience will be counted. So, it is very helpfull for our digital marketing (web, emails) but not has feed of analytics if you use cold calling practice mostly (separate solution in Marketing Cloud) and has no solid UpWork API integration (no gateway for mass hire, only custom integrations).

We have been using Salesforce Marketing Cloud Interaction Studio in our organization to promote the product and services of our customers across various channels. Salesforce Marketing Cloud Interaction Studio has helped us harness customer behavior data and gain valuable insights into what resources, products, or offers are driving customers to the website and ultimately leading to conversions.

Our idea using Marketing Cloud Interaction Studio (Marketing Cloud Personalization) was to identify the user journey in our platform, so the navigation could be customized and dynamic, according with the user interaction (and, as result, could lead to better conversion).
Also, as we already had Salesforce Cloud, it would be nice to use a tracking software that connects smoothly with our CRM.

Salesforce Marketing Cloud Interaction Studio helps give insight and real-time data into customers. I currently use it to drive customer interaction and create a better buyer experience. This program is great for visual learners because there are many graphs and charts that give a complete view of your customers and their journey.

Marketing Cloud by Salesforce is the best email marketing platform to send customized emails. The triggers, notifications, and real-time personalizations work very well. It helps you analyze the prospect and the touchpoints. The machine learning capabilities from Interaction Studio are amazing. It helps in analyzing the customer journey and outbound orchestration. The visualization and reporting with the Marketing Cloud are really simple and cool. With this platform, we have created a lot of leads and positive responses. This is an extremely useful platform for all size businesses.

Salesforce Marketing Cloud Interaction Studio is mostly being used by our marketing department to increase our nurturing, sales respond, trials knowledge and to monitor users actions. We are only starting with the solution and are planning many more applications towards mutliple channels and department in the organization. This tool has a lot to offer for multiple department across the organization.

Alert Logic is currently using Evergage to provide a personalized user experience on our website. We are also utilizing the tool for A/B testing and overall user experience enhancements.

OnStrategy uses Evergage in our web-based strategic planning application to enhance user experience and present timely in-app notifications for a variety of purposes.

We use Evergage to provide personalized experiences on our website. We also use it for A/B testing as well as for the visitor cloud, which enables us to track user sessions back to the individual.

We use Evergage across our multiple retail websites to deliver personalized recommendations. Evergage provides customer product recommendations on various pages of our sites -- from product detail pages to search and checkout.
We also use it to populate personalized recommendations in emails. Showing the customer products they are interested in, or that have some relevance to their previous purchasing or browsing behavior, delivers a much higher ROI than showing static items to all.

Our marketing and product departments used Evergage and I managed it from the Marketing side. On the product side, it allowed them to track user engagement and serve up targeted messaging to users. On the marketing side, we used it for personalization of our website. They were just getting their Marketo integration ironed out, so we struggled with that in the beginning. Once you get Evergage rolling, it's awesome. But be prepared, you really need some dedicated resources to manage it- it requires building a lot of content and campaigns to be effective. But like any software, you have to put the work in and fully utilize it to see real results.

Evergage is primarily used by the marketing department. We use it for onsite messaging, and A/B site testing. It helps us increase conversion rate and with lead generation.

We use Evergage on our corporate website. Management of the platform is centralized on my team, but multiple members of the marketing team generate personalization ideas for us to execute on the site. With Evergage, the key business problems that we address are marketing directly to the key industries that we target as well as the key geographic regions that we target.

We use Evergage across nearly all of our websites, including those we build and control for major financial institutions' cardholder loyalty rewards programs. Evergage empowers our Marketing Department. In lieu of a ridiculously complicated CMS system, Evergage puts control that should be in the hands of the Marketing Department actually into the hands of the Marketing Department -- control over the ability to deliver a personalized UX, A/B/n testing, user segmentation, and more. We just could not do a great many things without it, in some cases because a particular use case might simply be technically impossible for our web developers to implement within the existing code base without having to rewrite chunks of code and make significant back-end database changes, etc., -- all very time consuming and always an important resource-related ROI consideration.

We used Mybuys for recommendations on our products. We added mybuys on the product detail page. It's used on the ecommerce side of the business and by the marketing department for their product analysis.

Litmus uses Evergage to pull in data about how our customers are using our application.
We use this data to get predictive information about churn (or churn possibility) and to see how tweaks we've made to our application are being received by our customers.
It's used primarily within the customer success team, though we report to the rest of the company with data provided by Evergage.
The business problem addressed is "what do our users do inside our application?"

We use Evergage for a few different important things, we run our NPS system for our SaaS platform, we use it to gather user analytics and behavior, we use it to test out different layouts to the platform, and also as a tracking tool on our web page

We use evergage to personalize customer experience and show them contextual ads or products they can use. We also use it to build customer profiles and make recommendations to them so they have better experience with our products.

Evergage lets us try out different messaging to see which ones are most effective with our audience and visitors. We can run various combinations of campaigns, with different options and target them to audiences with different attributes. All of this helps us find the optimal messaging and so increases our conversions.

We use Evergage within the marketing department to create dynamic and personalized web experiences for our website visitors. Our goals vary for each campaign, but we aim to increase engagement across our site using targeted messages that are displayed in a variety of places. We're using the Evergage tool for in-line messages that appear within the page content itself, infobars on both the top and bottom of the site, as well as some non-intrusive pop-up style messages. Each campaign can use different message types and messaging so we often use A/B testing within the campaign setup to track performance and engagement. We design each campaign with the user in mind, to provide helpful relevant content, that also promotes additional engagement whether through an online trial, software download, or other content such as white papers, videos and blogs.

As a resort that offers so many products and has hundreds of pages of content, we use Evergage's personalization capabilities to serve relevant content to customers to enhance the user experience.

It's being used for feature testing on our website and for personalization. It's being used only for our eCom dept. Evergage allows us to ensure that the customer experience on our websites is as optimized as it can be. Making changes without testing first can put us in a compromised position regarding forward progress on revenue generation.

We mainly use the pop up feature. We have several messages for different users driving them to sign up for our newsletter, view an article, take part in a live event, or to deliver a client goal.