Salesforce Nonprofit Cloud

Salesforce Nonprofit Cloud Reviews

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Ratings and Reviews
(1-25 of 25)

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Terry L Cole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
Simon Sharkey Woods | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As per our example, the product is a great way of connecting a community of practitioners who have different infrastructures and use different technologies. I don't think it would be as impactful for smaller, less complex organizations.
Karen Mellendorf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used several other nonprofit CRM packages before going to Salesforce. We weren't ready before then. It helps to have an understanding of databases and what it is you want to record and report on. Having data just to have data doesn't do anybody any good. Using other software, I knew what functionalities were missing for what we needed and we were able to customize Salesforce to get where we needed to go.

We used the volunteer management software for a couple of projects a few years ago but found it a bit clunky. It's been a couple of years so we will probably try it again to see if the user interface feels like a better fit for us.
Samantha Shain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
For an organization to achieve a successful Salesforce implementation and adoption, a specialized staff member is generally required to steward and maintain the system, including keeping up with releases, offering end user training, meeting reporting requirements, and generally enhancing the system with new functionality and automation. Very small organizations frequently face challenges meeting this recommendation because they simply do not have the capacity to keep up with the demands of a Salesforce instance. Additionally, some of the Salesforce differentiators (like profiles, security, role hierarchy, custom page design etc) are simply not relevant to nonprofits that need most users to have the same experience and do not restrict access to records and fields. Therefore, my opinion is that Salesforce is best suited for mid-to-large nonprofits that can dedicate an entire staff position to database management and are willing to embrace a growth-mindset, as Salesforce is constantly evolving.
Edward Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Salesforce for Nonprofits is the perfect tool for ALL nonprofits. It allows you to create a sales and customer focus in your fundraising which allows you to advance your mission! It could be less appropriate if you don't have someone that can ensure the accuracy of information on an ongoing basis.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I am very likely to recommend Salesforce for Nonprofits to most colleagues, however I may be more hesitant to recommend it to less tech savvy colleagues. While Salesforce for Nonprofits is incredibly powerful and useful for myself and for my organization, it is not always the most intuitive thing to work with.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think Salesforce for Nonprofits is well suited for any non-profit out there. Especially if you're a nonprofit of 10 employees or less because you get Salesforce completely for free for those 10 users. I would say a less appropriate application would be non-profits who don't interact or engage with their customers.
Score 8 out of 10
Vetted Review
Verified User
Review Source
In order to roll out successfully, you need an individual or team that can manage Salesforce administration. Additionally, you need to have support from leadership to help explain the expectations around usage and be able to collaborate with stakeholders to ensure that the product meets requirements and needs.
Matthew Deakyne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce for Nonprofits is well suited to medium-sized teams that have strong technical expertise and who already have clear processes in place to make sales. It's less appropriate for small teams that don't need to manage data handoffs very frequently - or who don't have the technical ability to customize and manage the product. If money isn't an issue, then numerous consulting firms can assist in getting started with salesforce - the largest technical hurdle.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is well suited for organizations that want a long term solution, a one-stop-shop for their entire nonprofit's data and database needs. It requires an internal champion and large buy-in from the staff. It should also be implemented by someone with experience, whether it's someone who's hired on or a consultant hired for the process. It may also require ongoing investment if you want to keep adapting it to your organization's changing needs. It is not recommended for organizations that do not have some budget to invest. It isn't as easy to simply spin up and start using with minimal training.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce for Nonprofits is a decent comprehensive CRM system, better than three others I have used (DonorPerfect, eTapestry/Blackbaud, and Aegis). For the most part, it is user-friendly (once you get past the setup/customization phase, which is actually rather difficult and involved and often requires working with a Salesforce professional) and allows you to visualize your client data in a streamlined way. However, I do think it needs work in its reporting functionality. If reporting was more customizable, I would really love this CRM.
Courtney Osterfelt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are a growing non-profit and I anticipate that the size of Salesforce will be very helpful for us in the future. Right now it is challenging for us and we put a lot of energy into understanding what feels like it should take less energy to do. If someone asked me if they should get Salesforce for non-profits and they were a smaller org that does not anticipate growing past $500,000 annual budget, I would advise them to choose a different platform.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think Salesforce is great any time you want to keep track of a large number of people and how they connect to your organization. This may not be great if you always work with the same 100 people and they are easy to keep a handle on or if you just don't have time to learn a fairly complex database. In that case, you may find a simpler system more worthwhile.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce for Nonprofits is well suited for an area where there needs to be a large database to hold information and when it is something that will be used by multiple people in different locations, as this is a web-based platform. Salesforce for Nonprofits also does three updates per year so it is continuously growing and improving. It's not directly a person-based system so it does have some workarounds to get over the initial Sales Tool application it was built for.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is well suited to nonprofits needing a broad range of functionalities. For example, if you need donor tracking but also student tracking, Salesforce is a great option. You will always have more functions than you will need, but rarely will you be lacking one. For a small nonprofit, I would strongly recommend getting outside help to set up their Salesforce instance to their needs and to minimize any administrative functions needed, as it will take considerable time to manage Salesforce (less of an issue for larger nonprofits that can afford an in-house SF admin). If you do not need much functionality (for example, you just need to track donor information, giving, etc.) I would suggest something like Bloomerang, which is built specifically for nonprofit fundraising.
Jared Lyda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce is the #1 CRM for a reason. There isn't much else to say here. It's the industry standard, it's compatible with basically every third-party app you can think of. The problem with this question is that Salesforce does SO much that it's hard to know what it's not well suited for.
Rusty Angell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Simply stated: Salesforce is scaleable. If you're looking for a solution that will grow with your nonprofit then Salesforce is the right one. As your database grows for donors and volunteers you need to be able to build on a structure that can support that growth. From native integrations to additional add-ons, Salesforce is your one-stop-shop for managing all your data so that you can effectively reach your audience.
November 28, 2018

One CRM to Rule Them All

Kevin Scally | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce for Nonprofits is well suited for nonprofits who want to have the ability to deeply customize how their data is entered and how it is used. Because it's Salesforce, you have a ton of native functionality to work off of, but also can connect with a vast network of developers who can help customize it.

Salesforce for Nonprofits wouldn't be ideal for a small nonprofit that wants a turnkey database / fundraising solution, as it requires other applications to be installed and some customization.
Jeff Govert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is great because you get all the power and functionality you can ever need and at an amazing price point. This can also be a problem as you can get overwhelmed with all the capabilities and get buried in the possibilities. You need a clear plan and clear requirements and stick to them. Once the system is up and running and your users are comfortable then you can look to improvements and changes but only once you have total buy-in.
Jillian Papa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
It's good for basic fundraising, customer management, etc. I work in research and program evaluation and it's not great for surveys. We have had to have a few custom objects made to fit our needs and it's just not great. It seems we run into a lot of issues but we kind of had no choice.
Kelsie Hamilton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I've used other CRMs and databases for 2-3 other nonprofits I've worked at. Ultimately, Salesforce offers the most dynamic resources and ability to adapt and customize. If you're a team or nonprofit that wants to be more flexible, learn and adapt and use your CRM to lead the way, Salesforce for Nonprofits is the way to go. It is pretty pricey compared to other CRMs, so take that into account. It'd be less appropriate if you want to use Salesforce for only simple tracking and if you're a smaller nonprofit.
Geoffrey Seiler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce is the industry benchmark for contact management systems for Nonprofits. It's a wonderful tool to be able to manage work, travel, finance, reporting, and contacts for global organizations and national organizations. A diverse and malleable tool, excellent Salesforce administrators can turn this system into the most important tool your organization has. However, you will want to ensure global understanding of the use of various fields and explore the possibility of integrating systems like Oracle prior to over customizing your Salesforce instance.
Lindsay Solomon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce is perfect for any non-profit with an appropriate budget. The 10 licenses donated to non-profits helps, but it will need a bit more investment to get the most out of it. I don't see a reason why any non-profit would go with anything else, to be quite honest.
December 21, 2018

Salesforce is Amazing

Score 7 out of 10
Vetted Review
Verified User
Review Source
There are more robust tools on the market, but Salesforce for Nonprofits is the perfect starting ground for those who do not have a CRM already in place. It takes your team to next level and allows you to know what is going on in the organization at any given time.

Salesforce Nonprofit Cloud Scorecard Summary

What is Salesforce Nonprofit Cloud?

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Salesforce Nonprofit Cloud Video

An Introduction to Salesforce for Nonprofits

Salesforce Nonprofit Cloud Pricing

Salesforce Nonprofit Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Salesforce Nonprofit Cloud?

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

What is Salesforce Nonprofit Cloud's best feature?

Reviewers rate Support Rating highest, with a score of 8.4.

Who uses Salesforce Nonprofit Cloud?

The most common users of Salesforce Nonprofit Cloud are from Small Businesses and the Non-profit Organization Management industry.