Salesforce Nonprofit Cloud

Salesforce Nonprofit Cloud Reviews

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Ratings and Reviews
(1-25 of 25)

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Simon Sharkey Woods | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Positive in terms of reputation and trust due to being able to demonstrate control and the safe handling of information with our funders.
  • Negative in terms of financial ROI but this is mostly down to the impact of COVID-19 and the inability to hit the growth targets we expected when using the product over the contract term.
  • Positive in terms of demonstrating the value of a true partnership between a non-profit and a commercial entity (salesforce.org) and seen as an exemplar of this.
Karen Mellendorf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Salesforce for nonprofits is our source of truth for donor and member data.
  • It's made a world of difference to know we only have to look in one place for an address or donation history.
  • We have yet to connect Salesforce with our financial software (QBO) given the cost of the third-party connectors though I am investing a fewer lower cost options I have just found.
Samantha Shain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • New email platform (integrated with Salesforce and based on Salesforce segmentation) increased open rate by 7%
  • Using Salesforce Flows to design a custom batch process for approving small grants reduced days of work to one or two clicks.
  • We replaced a paper system (walking around with a clipboard) to a virtual system (you can do it from anywhere!) for approving payments.
Edward Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Salesforce has increased our revenue drastically as it has provided simple tools to be sure we are staying in touch with our monthly donors.
  • Salesforce for Nonprofits also allows us to track all donor/customer interactions so that everyone is on the same page with our donors.
Matthew Deakyne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Salesforce has made it easier for salespeople to communicate with graphic designers.
  • Salesforce has made communication between salespeople much better.
  • Salesforce has made executives more aware of work in progress.
  • Salesforce has helped executives identify repeat customers.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
  • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
Courtney Osterfelt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • We applied to the foundation and got free licenses for Salesforce so it was not a risky upfront financial investment for us. It has been a very helpful and useful CRM and donor management system for us.
  • Learning Salesforce is very challenging and has created a lot of frustration amongst our staff. There are not a lot of local resources in our more rural community to get assistance or training on Salesforce.
  • The HUB/community of users on Salesforce is very helpful and supportive. Whenever I pose a question I always get responses. Unfortunately, most of those people are much more advanced than I am so often, I don't understand their answers to my questions.
Rusty Angell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We are able to connect with our people based on accurate and useable data in a timely fashion.
  • We can see where people are along a journey - moving them towards taking the next steps to be connected to our organization.
Jeff Govert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We get amazing power and functionality for a very low cost due to the foundation pricing.
  • We have experienced efficiencies in having all our work in one place. We have not assigned an ROI to this but work flow and a calmer work force has occurred.
  • The organization has grown through this time and the system has kept up and always been capable of supporting us in out increased work flow.
  • Salesforce consulting time is expensive and if not controlled it can get out of had very quickly. Again you need a plan and you need to stick to it.
Jillian Papa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Streamlining things in terms of communication. We use Chatter to communicate with folks in the field and because it's build-in we aren't paying for another program.
  • Our support services team uses it to field data requests and problems so this allows for real-time tracking on issues.
  • Making connections between folks in the database--individuals to companies (potential funders). Trying to make various entities relate to one another is advantageous for us in finding new relationships and prospective funders
Kelsie Hamilton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • We're able to tell accurately what granting money we have left for different categories.
  • We're able to track our relationships- what was the last email correspondence like when we last touched base with an organization etc.
  • Can get a quick picture of how our strategy is on or off base according to our annual goals (not just dollar amounts, but our regional allocations, strategic focus areas, etc.)
Geoffrey Seiler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Greatly Improved customer service responsiveness; happier stakeholders and happier customer service employees
  • Automated vendor payments for events -- Many labor hours returned to our finance and events teams each month
  • Allowed our global organization to share, manage, and update our contacts and support staff in a single always available system.

Salesforce Nonprofit Cloud Scorecard Summary

What is Salesforce Nonprofit Cloud?

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Salesforce Nonprofit Cloud Video

An Introduction to Salesforce for Nonprofits

Salesforce Nonprofit Cloud Pricing

Salesforce Nonprofit Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Salesforce Nonprofit Cloud?

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

What is Salesforce Nonprofit Cloud's best feature?

Reviewers rate Support Rating highest, with a score of 8.4.

Who uses Salesforce Nonprofit Cloud?

The most common users of Salesforce Nonprofit Cloud are from Small Businesses and the Non-profit Organization Management industry.