Skip to main content
TrustRadius
Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud

Overview

What is Salesforce.org Nonprofit Cloud?

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Read more
Recent Reviews

Salesforce Review!

10 out of 10
December 10, 2021
Incentivized
Review and approve grant applications. Collect data about applicants/organizations. Set up a letter of inquiry deadlines and applicant …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Sales Cloud - EE

$36

Cloud
per month per user

Sales + Service Cloud - EE

$48

Cloud
per month (billed annually) per user

Nonprofit Cloud - EE

$60

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.org/?nonprofit_p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $36 per month per user
Return to navigation

Product Details

What is Salesforce.org Nonprofit Cloud?

Nonprofit Cloud connects all the functions of the organization on one integrated platform, to help them become digital-first and expand the reach and impact of these organizations. It is presented as a platform to unify fundraising, program management, marketing and grant making teams, helping them to deliver experiences that surpass the expectations of today's digital stakeholders and drive next level change and impact.

Salesforce.org Nonprofit Cloud Features

  • Supported: Alumni Management
  • Supported: Grant Application Management
  • Supported: Pledge Management
  • Supported: Self Service Portal

Salesforce.org Nonprofit Cloud Screenshots

Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits

Salesforce.org Nonprofit Cloud Videos

Nonprofit Cloud Overview Demo
Built on one connected platform, Nonprofit Cloud helps you break down silos between your fundraising, program management, marketing, and technology teams by giving everyone a single, shared view of your organization and all those associated with it. Learn more at http://www.salesforce.org/nonprofit

Salesforce.org Nonprofit Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Salesforce.org Nonprofit Cloud starts at $36.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Salesforce.org Nonprofit Cloud are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(52)

Attribute Ratings

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce.org Nonprofit Cloud to drive our supporter engagement, donor pipeline, and program participants. We do some direct service, lobbying, and community organizing, and Salesforce.org Nonprofit Cloud helps drive all of this. We work in eight states and have six programs, all geographically distributed in a matrix fashion. Salesforce's app structure and Lightning Web Components have helped us address the myriad needs of our nonprofit.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a higher education user we have used the Salesforce.org platform for several years to address our CRM needs for the admissions and enrollment side of our institution. It's helped us reach a bigger audience and helps us try to grow enrollment for the university. This has been invaluable over the years we've had the product.
December 10, 2021

Salesforce Review!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Review and approve grant applications. Collect data about applicants/organizations. Set up a letter of inquiry deadlines and applicant communications. Mainly used as a hub for all things grant applications. Send approval and denials. Internally communicate between multiple stakeholders at organizations. We use the platform as a means of personal organization for the different orgs internally and externally.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the Non-Profit Success Pack (NPSP) component of nonprofit cloud with Sales Cloud as our core database and CRM to manage all of our donations income, regular giving, customer services, and relationship management for high-value supporters. It is our core business system and we are 100% dependent on it. We don't use any of the premium products such as Elevate or the Accounting Subledger. We have never evaluated them as they are not available in Australia. NPSP is not a complete solution for us. We use Fundraising Accelerator (AKA Pronto) from Alphasys to bridge many of the gaps in NPSP. In addition to Sales Cloud, we also have Marketing Cloud and Tableau CRM in our solution.
Terry L Cole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We first obtained NPSP for our development tracking when spreadsheets were no longer working well. We quickly expanded it to our outbound marketing for newsletter tracking and our volunteer program management. That was in the first year. We then expanded it a year later to track our client program delivery. A year later we were tracking client outcomes as well. Now it's simply an integral part of how we operate.
Colleen Fedor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is being used by our entire staff team. It serves as both a record of the work being done and the opportunities for future work! We completed the customization of the free nonprofit edition and it has made a tremendous difference in our ability to quantify the work being done. We have customized the dashboards for each employee to easily stay on top of our annual goals - as individuals and company-wide.
Simon Sharkey Woods | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Nonprofits is the information spine for our entire operating model. By using the platform we are able to manage a community of providers who deliver experiences for young people in a consistent and safe way. By having a common platform we can also extract great insights from our information and have used Einstein (Tableau CRM) and standard Salesforce reporting to put the right information in the hands of our operational and senior leadership teams. We are also piloting the use of core Tableau to create an overarching balanced scorecard for the organization that will ensure we stay aligned to our core mission.
Edward Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce for Nonprofits as our exclusive CRM tool. Salesforce has provided a dependable/reliable solution for us! We are able to run all donations, campaigns, reporting, customer management, tasks, etc. through Salesforce!
Karen Mellendorf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The Forge Initiative, a nonprofit, uses Salesforce for Nonprofits (NPSP) as their CRM. We use NPSP to manage our annual family membership which includes grouping students and parents together in accounts. We also manage donations & grants, program participation and volunteers. Campaigns for events as well as donation requests are managed through Salesforce.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Salesforce to manage all of our contact data for members of our church across groups, volunteer teams, and outreach efforts, along with keeping track of involvement with our various other activities and events. It is used across our entire organization and is mainly used to address the challenges of tracking the different areas of our organization that people are involved with.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The whole organization uses Salesforce, from lead and contact management to standard campaigns (for emailing purposes), to custom objects. One custom object, in particular, is Prayer Requests. We relate this to both leads and contacts to help us understand where our customers are and what they may be struggling with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce for Nonprofits for our program and fundraising work specifically to track donations, secondary and postsecondary partnerships, and program outcomes. We also use it in conjunction with other Salesforce products for our Talent Acquisition and marketing work.
Samantha Shain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce for a variety of purposes, including managing our grantmaking (this includes applications, compliance, evaluation, approval, contracting, payments, interim and final reporting, and closeouts); contact management (this includes contact segmentation, email marketing); and event management (this includes tracking contact engagement in virtual and in person events over time); knowledge management (our file repository application is integrated with Salesforce). Salesforce if our organization's Source of Truth for grants, compliance, and constituent engagement.
Matthew Deakyne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Nonprofits is being used to record all sales-related data, including products, opportunities, contracts, accounts, and contacts. It records all data related to sales, and helps in projections as well as historical record keeping. The visualization possibilities of the tool are not currently being used to their full effect, but this is something we'd like to do in the future.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce has the capacity to be a one-stop solution to most of your organization's data tracking needs. The starting point at your organization may be donor management or volunteer management or program management, but it can fast serve all other needs. It is extremely flexible and extensible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Salesforce for Nonprofits is used in an instance where a data model is needed that is person-focused. Salesforce was developed as a B2B sales tool and, with that, contacts cannot exist without being tied to a company. With Salesforce for Nonprofits, that isn't going to be the case, and there is need to track individuals and their households without knowing where they might work. Salesforce for Nonprofits does that and it allows individual accounts. It also tracks donations vs sales of products or services.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My nonprofit uses Salesforce for Nonprofits (currently NPSP 3, soon to be Lightning) to manage all donor information, including gifts, strategies, cultivation efforts, and more. We also use it on the program side for tracking student attendance, participation in events and programs, partner programs, school partners, and contact info/history. We use reporting to run mailing lists, invitations, and acknowledgment letters. We also use financial reporting to confirm quickbooks through integrations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce as a database to keep track of donors and participants in all of our events. For us, this makes sure that our information is centralized and easy to update. We often use this to create mailing lists for support letters and promotional pieces. Lastly, we record donations and other payments so that it is easily trackable for our accountant. Salesforce is very important to our organization, the first place we look for information and the easiest way to keep track of the many moving pieces.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization uses Salesforce for Nonprofits as our only client record management system to track donor/supporter information. We are also in the process of utilizing it as a student CRM. Currently, it is being utilized by the fundraising/marketing team, but will eventually be utilized by the student admin side as well.
Jared Lyda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is the backend database for our website. As it is for most organizations, we manage a ton of data and data is super valuable. Being able to aggregate that data and put it in a form where it's easy to understand is super important for us. Keeping track of donors and donor trends is massively helpful as well.
Rusty Angell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We moved to Salesforce for all of our data and marketing needs as our database was growing increasingly large and we needed a more comprehensive solution. Salesforce is such a robust CRM that it allows us to tailor the entire platform to our use-case. Also, with the power of being the largest CRM, we are able to handle the amount of data we need.
Jillian Papa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
My organization currently uses SalesForce in a variety of ways. Our program and field operations team uses it to manage their contacts and organizations that they work with. In particular, it is used to manage grants provided since we are a grant-giving entity, that is a big part of what we do. Our fundraising and development folks use it to track donors and donations from individuals, institutions, corporations, foundations, etc. Our communications folks use it to connect with Pardot to manage communications with our network. It addresses the issue of having all of our customers in one place so that everyone can access and run reports.
Kelsie Hamilton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a grantmaking organization. We use Salesforce to track our granting relationships, and eventually, to process the application and payment of the grant. We are a smaller team of 4 and all of us are in Salesforce daily, whether it's inputting notes from a call with a potential grantee, or creating payments for a multi-year grant by our Grants Manager. A special feature we added to our Salesforce is our Trip Planner. All of our grants are international. The Trip Planner allows us to add in site visits, trip details, and the organizations we visited during the trip. Essentially, it addresses relationship tracking, grants, and other data that we need to track as we give annually.
Geoffrey Seiler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Salesforce to plan and organize our accounts, events, external partners, and record keeping. We additionally use the system to act as the primary contact database for our global organization. Lately, we have implemented the service console to also use Salesforce as our primary customer response tool and to automate certain consistent financial transactions used by our business.
Return to navigation