Skip to main content
TrustRadius
Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud

Overview

What is Salesforce.org Nonprofit Cloud?

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Read more
Recent Reviews

Salesforce Review!

10 out of 10
December 10, 2021
Incentivized
Review and approve grant applications. Collect data about applicants/organizations. Set up a letter of inquiry deadlines and applicant …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Sales Cloud - EE

$36

Cloud
per month per user

Sales + Service Cloud - EE

$48

Cloud
per month (billed annually) per user

Nonprofit Cloud - EE

$60

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.org/?nonprofit_p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $36 per month per user
Return to navigation

Product Details

What is Salesforce.org Nonprofit Cloud?

Nonprofit Cloud connects all the functions of the organization on one integrated platform, to help them become digital-first and expand the reach and impact of these organizations. It is presented as a platform to unify fundraising, program management, marketing and grant making teams, helping them to deliver experiences that surpass the expectations of today's digital stakeholders and drive next level change and impact.

Salesforce.org Nonprofit Cloud Features

  • Supported: Alumni Management
  • Supported: Grant Application Management
  • Supported: Pledge Management
  • Supported: Self Service Portal

Salesforce.org Nonprofit Cloud Screenshots

Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits

Salesforce.org Nonprofit Cloud Videos

Nonprofit Cloud Overview Demo
Built on one connected platform, Nonprofit Cloud helps you break down silos between your fundraising, program management, marketing, and technology teams by giving everyone a single, shared view of your organization and all those associated with it. Learn more at http://www.salesforce.org/nonprofit

Salesforce.org Nonprofit Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Salesforce.org Nonprofit Cloud starts at $36.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Salesforce.org Nonprofit Cloud are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(53)

Attribute Ratings

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to reach a bigger audience with limited staff
  • Increase productivity of existing staff and resources
  • Engage with more prospective students in real time
  • The cost of the overall product is expensive for the support provided
  • Could stand to be more user friendly for those non-tech staff members
  • Backend systems can be confusing
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The data model is robust and well matched to the needs of a fundraising organisation.
  • The regular giving automation works well and meets our requirements.
  • It is very well architected to be extended for other functions.
  • There is no receipting within the NPSP.
  • There is no connection to our payment gateway to manage donations.
  • There are no tools for banking reconciliation (Accounting Subledger is new, but not available in Australia).
  • There is no integrations to fundraising platforms, and only basic data importing tools.
  • The localisation for Australia is not great. It is natively USA centric.
Terry L Cole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Adaptable
  • Scales up
  • Reliable
  • Broad
  • Customizable
  • Not an easy lift right out of the box unless you completely rule out customization
  • Not "free to own" even if the grant is free because you'll need about 0.25 FTE to maintain it
  • Constantly being updated which is cool but many items are "forced" and you must respond
  • Lots and lots of customization are required to equal many canned solutions available for any one particular feature set (but none of them can cover the breadth and flexibility of SF)
Simon Sharkey Woods | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Managing the capture of the information we need to provide safe experiences for young people.
  • Managing the communications with young people and their parents to ensure we have the best possible customer journey.
  • Enables the organization to be data led.
  • An interface that is more intuitive for senior executives would help with adoption.
  • A simpler approach to licensing and billing of the product.
Edward Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Salesforce for Nonprofits has so many great free add-ons that enhance the experience!
  • Salesforce for Nonprofits' reporting tools are incredibly helpful and allow you to analyze your data in a very detailed way.
  • Salesforce for Nonprofits also has a lot of great partnerships, like with our online donation platform so all of that is able to sync automatically which saves us loads of time and money!
  • Within Salesforce for Nonprofits there could be some enhancements around soft credits for when a donor gives through a donor-advised fund.
  • Another enhancement would be how it works between accounts/contacts - this is not always seamless.
Karen Mellendorf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
  • Understanding what can be done with the software can be overwhelming.
  • The beauty of Salesforce is its customizability, but it's also the biggest thing to get in the way of using it successfully.
  • Cost-effective ways of getting started, you really need to find someone willing to take ownership of learning how it works and to oversee the user adoption.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Creating detailed reports of contacts with the ability to filter out dirty data
  • Integration with other programs
  • Creating Dashboards for easily tracking overviews
  • The specificity of some fields could be improved to mitigate confusion between similar pieces of information
  • The speed that data refreshes is often slower than expected, especially when processing a relatively small amount of data (100-500 fields of data)
Samantha Shain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Fundraising
  • CRM
  • Custom notifications and automation
  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
Matthew Deakyne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Data collection. Salesforce makes it easy to create repeatable workflows so that your data is consistent.
  • Data reporting. Salesforce has best-in-class tools to report on the state of sales and to ensure that you are making progress on whatever metrics matter.
  • Collaboration. Salesforce is built around enabling everyone to engage clients and have seamless handoffs.
  • Complexity. For smaller shops, Salesforce is overkill. It takes a while to set up and usually involves consulting.
  • Expensive. If you aren't able to take advantage of the features, due to lack of experience, Salesforce is not worth the cost.
  • Confusion. Salesforce for non-profits comes with a 'starter pack' that is built around donations, rather than sales. It was difficult to remove this default setup to meet the needs of our non-profit.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Lots of connection points. I can associate a contact with an organization, an event and a donation, easily bouncing between them and pulling reports accordingly. Love this!
  • This system has many more features than we will ever actually use but I love that because when we have a new idea or want to try something out we don't have to switch systems, we just have to dig a little deeper into salesforce and they probably have a solution waiting for us already.
  • Salesforce is great at training! I love their trailhead and have used it a lot, especially when I was just getting to know the system. It is easy, fun, informative, and always there to teach me something new. I can also go at my own pace instead of many people's models of training through webinars that are almost always at inconvenient times.
  • Sometimes having so many options and features can be overwhelming for an organization as small as we are. There are days when I wish I could hide pieces or shut them off entirely so that they don't clutter our account.
  • Sometimes the Sales language doesn't translate very well to our non-profit world. While you could argue that we are doing a form of sales we really don't use typical sales verbiage or methods.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Salesforce makes it simple to enter and track client data across time.
  • Salesforce for Nonprofits allows organizations to enter and track donation information with customizable options that make it easy to reconcile with internal financial data.
  • Salesforce for Nonprofits provides free resources to connect with other nonprofit/organizational professionals and learn from them; they also provide learning resources on their Trailblazer platform.
  • The main issue I have with Salesforce for Nonprofits is the reports functionality. Salesforce forces you to create "canned" reports to some extent each time and doesn't let you build a report entirely from scratch. For example, when you create a report you have to first determine what "type" of report it is, such as contact or donation report, and then it pre-selects a list of report indicators/data points that you can choose from. I have very often found myself wanting to pull in information from areas/data points that are not available to me based on the report type. This may have been in an effort to make reporting more simple, but it actually creates a lot of frustrations and inability to find the data I need.
  • Salesforce for Nonprofits seems to be contact-based in a lot of ways instead of household-based, but I think users should have the option to choose between the two in various settings within the CRM. For example, in campaigns, the users have to add campaign participants as individual contacts, and you cannot add an entire household or org to the campaign together. You would have to separately look up each person within that household, and add each one manually.
Courtney Osterfelt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It is a very large platform that is compatible with other platforms we use. For example, our online giving platform works very well with Salesforce, every time someone gives online it automatically logs it into Salesforce.
  • Salesforce allows us to track prospective donors and foundations, document what we are learning from them, document our involvement and track when the right time for a big ask is.
  • Salesforce has the ability for us to run large reports about our donors and our campaigns.
  • We are a small non-profit (only 3 full-time staff) with limited resources. It is very difficult to learn how to customize salesforce. It would be helpful if there was more customer service for new folks. The non-profit training program is helpful but it doesn't always address each version of salesforce that organizations have.
  • I could use some tutorials on running basic reports with ease.
  • It is difficult to understand what permissions to give my employees who also use Salesforce. I thought I gave them all the necessary permissions and lately, we are having a hard time logging donations as the title we want to give them. My staff will log a donation, give it a title, and when they hit save it changes the title back to the automated name. I am not sure why and I think it might have to do with her user permissions.
Rusty Angell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting - the ability to create customized reports that allow us to connect with our members is one of the most valuable features!
  • Integrations - Salesforce allows us to integrate apps that are not only built specifically for Salesforce but also connect to other outside apps. This ensures that our data is always up-to-date no matter where it is displayed.
  • Customizations - endless custom fields for our data and the ability to create custom user-facing websites built on our information make for a seamless experience for everyone.
  • Because Salesforce is such a large and powerful system I don't think as much attention has been placed on the user interface experience. I often find myself trying to figure out how to do things simply because the system is so complex.
  • Dashboards are useful but, here again, the simplicity with which to visualize my data is lacking. A more simple data visualization building tool would be helpful.
Jillian Papa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Stores contact information. It's a CRM tool so it's great at keeping track of your customers.
  • The reports functionality is pretty good. You can easily build reports yourself.
  • It also connects seamlessly to Pardot which manages our communications with our network.
  • You can only export reports into 2 types, excel is one of them and I can't remember the other. But it's crazy that such an advanced platform only has two options to export, it's archaic in that way.
  • The dashboards you can develop are pretty weak. They look like they are from the 1980s.
  • You aren't able to do analysis in SF, you have to have certain addons which usually cost more.
Kelsie Hamilton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Customizable- we travel a lot, so we were able to add in a Trip Planner tab to track.
  • Reports function- at its base, I can get reports very quickly
  • Ease of use- we have a range of ages and experience on our team and it's been a simple process for everyone to be on-boarded.
  • Dashboards- although I've figured them out, only 1 or 2 people on the team actually know how to build and use them. I'm sure that I could use some more help on this.
  • Note taking- we are on a lot of calls with grantees. Logging a call or adding a note can be tedious. Currently, there are no functions to help organize, bullet-point or bold certain sections.
  • Tasks/Notes- they've been pretty much useless to the team. I can see the benefit of them, but they're really clunky to use.
Geoffrey Seiler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent contact management database that allows one to quickly sort, group, and manage different stakeholders and organizations.
  • Service Console provides an easy global solution to transfer customer concerns to the appropriate individual or teams.
  • Reporting features are used to provide consistent updates regarding our events, customer service, and travel.
  • Improved version histories could help prevent miscommunication or revert undesired changes
  • Was difficult to implement across our offices around the globe, and we've had some difficulties in ensuring that all offices are using the tools in the same way.
  • Over-customization makes can make integration with other systems more difficult or impossible.
Return to navigation