Salesforce Service Cloud
Overview
What is Salesforce Service Cloud?
Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own...
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Popular Features
View all 13 features- Organize and prioritize service tickets (54)8.686%
- Email support (55)8.383%
- Ticket creation and submission (55)8.383%
- Ticket response (54)8.282%
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $65 per month
Product Demos
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Service Cloud?
Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.
Salesforce Service Cloud Features
- Supported: Lighting Console
- Supported: Knowledge Base
- Supported: Live Agent
- Supported: Social Customer Service
- Supported: In-App Support
- Supported: Service Wave Analytics
- Supported: Mobile Support
- Supported: Customer Communities
Salesforce Service Cloud Screenshots
Salesforce Service Cloud Videos
Salesforce Service Cloud Integrations
Salesforce Service Cloud Competitors
Salesforce Service Cloud Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland |
Supported Languages | English, French, Portuguese, Japanese, Spanish |
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Service in Salesforce
A perfect solution for customer support
- CedCommerce Marketplace Software (B2C) and Adobe Marketing Cloud
Flexible, simple and future proof!
Horrendous Product, Consider All Other Options
- SAP BPC (Business Planning and Consolidation)
SalesForce Service Cloud, a capable product overall
Great for Customer service needs
Service Cloud has great reporting and time tracking as well as serviceable ticketing workflow and collaboration
One of the best clouds for CRM with a great feature set
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Best CRM Ever
Our service center relies on Service Cloud
- Five9 and Genesys PureCloud
Salesforce Service Cloud for the win!
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SFDC Service Cloud Review
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Service Cloud for Customer Support
Freshdesk was our primary next decision, and we would have gone with them except we were attempting to keep our business records combined with the service records.
Salesforce: Avoid @ All Costs
The level of negative feedback I have for Salesforce and all of its components is palpable. My contempt is unending.