Salesforce Service Cloud Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
279 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Do you work for this company? Learn how we help vendors

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
September 14, 2017
Patrick Slaven | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Business Processes Supported

  • Current customer calls in or creates a ticket on our website with a problem with our product. A case is opened and the support center solves the case.
  • Current customer or potential customer calls or emails with questions. The service center routes appropriately and tracks to make sure the customer is served.
Read Patrick Slaven's full review
February 02, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Business Processes Supported

  • Customer support
  • Order tracking
  • Reporting
Read this authenticated review
July 08, 2014
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Business Processes Supported

  • Tracking the types of issues our customers are experiencing, and hopefully using that information to improve and change the products.
  • Improving our response efficiency by tracking solutions and answers, and then reusing them when applicable.
  • Managing our response time by escalating cases that have been open for 48+ hours and assigning them to experts according to the relevant topics.
Read this authenticated review

Feature Scorecard Summary

Organize and prioritize service tickets (54)
7.5
Expert directory (38)
6.5
Subscription-based notifications (46)
6.9
ITSM collaboration and documentation (41)
6.9
Ticket creation and submission (54)
7.4
Ticket response (53)
7.2
External knowledge base (45)
6.7
Internal knowledge base (49)
6.8
Customer portal (38)
6.4
IVR (25)
7.0
Social integration (33)
7.6
Email support (54)
7.4
Help Desk CRM integration (47)
7.5

What is Salesforce Service Cloud?

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Videos (4)

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Salesforce Service Cloud Pricing

Starting Price: $65

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish

Frequently Asked Questions

How much does Salesforce Service Cloud cost?

Salesforce Service Cloud starts at $65.

What is Salesforce Service Cloud's best feature?

Reviewers rate Social integration highest, with a score of 7.6.

Who uses Salesforce Service Cloud?

The most common users of Salesforce Service Cloud are from Mid-size Companies and the Computer Software industry.