1. Home
  2. Help Desk Software
  3. Salesforce Service Cloud Reviews

Salesforce Service Cloud Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
250 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
Top Rated

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020
Show Filters 

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Show All Filters
Filtered By:

Reviews (1-4 of 4)

Anonymous | TrustRadius Reviewer
September 15, 2014

Professional edition Salesforce Service Cloud

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

6
Professional edition works best for a small company with lower call volumes and is very useful but as you grow exponetially I think it has limited ability to do all the things we want to - SLA management, defect, release management to name a few. Reports and dashboards being available in real time.
Read this authenticated review

Salesforce Service Cloud Scorecard Summary

Likelihood to Recommend (250)
8.2
Likelihood to Renew (4)
9.6
Usability (4)
9.0
Support Rating (13)
7.7
Online Training (1)
9.0

Feature Scorecard Summary

Organize and prioritize service tickets (41)
7.6
Expert directory (28)
7.0
Subscription-based notifications (35)
7.5
ITSM collaboration and documentation (28)
7.6
Ticket creation and submission (41)
8.0
Ticket response (40)
7.8
External knowledge base (34)
8.1
Internal knowledge base (36)
7.7
Customer portal (29)
7.4
IVR (18)
8.4
Social integration (27)
8.6
Email support (40)
8.0
Help Desk CRM integration (35)
7.8

About Salesforce Service Cloud

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Categories:  Help Desk

Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish