1. Home
  2. Help Desk Software
  3. Salesforce Service Cloud Reviews

Salesforce Service Cloud Reviews

262 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
Top Rated

Do you work for this company? Learn how we help vendors

TrustRadius Top Rated for 2020
Show Filters

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-4 of 4)

Companies can't remove reviews or game the system. Here's why.
February 02, 2018

Service in Salesforce

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We love this platform and it's versatility.
Read this authenticated review
September 15, 2014

Professional edition Salesforce Service Cloud

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

6
Professional edition works best for a small company with lower call volumes and is very useful but as you grow exponetially I think it has limited ability to do all the things we want to - SLA management, defect, release management to name a few. Reports and dashboards being available in real time.
Read this authenticated review
July 08, 2014

Tightly Integrated Solutions Management System for Increased Sales & Account Management Awareness

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Same as before. Since we heavily use SFDC for our CRM and pipeline tracking, it's a natural fit to keep our solutions management system on the same platform.
Read this authenticated review

Salesforce Service Cloud Scorecard Summary

Likelihood to Recommend (262)
7.8
Likelihood to Renew (4)
9.6
Usability (4)
9.0
Support Rating (25)
7.6
Online Training (1)
9.0

Feature Scorecard Summary

Incident and problem management
6.6
Organize and prioritize service tickets (42)
6.8
Expert directory (29)
5.8
Subscription-based notifications (36)
6.5
ITSM collaboration and documentation (29)
6.9
Ticket creation and submission (42)
7.4
Ticket response (41)
6.5
Self Help Community
6.9
External knowledge base (35)
7.0
Internal knowledge base (37)
6.8
Multi-Channel Help
7.5
Customer portal (30)
5.9
IVR (18)
8.5
Social integration (27)
8.5
Email support (41)
7.1
Help Desk CRM integration (36)
7.5

What is Salesforce Service Cloud?

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Categories:  Customer Engagement,  Help Desk

Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Videos (4)

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Salesforce Service Cloud Pricing

Starting Price: $65

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish

Frequently Asked Questions

How much does Salesforce Service Cloud cost?

Salesforce Service Cloud starts at $65.

What is Salesforce Service Cloud's best feature?

Reviewers rate IVR and Social integration highest, with a score of 8.5.

Who uses Salesforce Service Cloud?

The most common users of Salesforce Service Cloud are Mid-size Companies from the Computer Software industry.