Service in Salesforce
We use Salesforce Service Cloud for about 110 of our users in 3 departments. We currently utilize this product for our service channels …
Salesforce Service Cloud
Top Rated
Salesforce Service Cloud
Starting at $65 per month
View PricingOverview
Recent Reviews
Reviewer Sentiment
N/A
Positive ()
N/A
Negative ()
Awards
Popular Features
View all 13 featuresOrganize and prioritize service tickets (55)
8.3
83%
Email support (56)
8.0
80%
Ticket creation and submission (56)
8.0
80%
Ticket response (55)
7.9
79%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Salesforce Service Cloud, and make your voice heard!
Pricing
View all pricingEntry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.salesforce.com/service…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $65 per month
Features Scorecard
Incident and problem management
7.6
76%
Self Help Community
7.0
70%
Multi-Channel Help
7.7
77%
Product Details
What is Salesforce Service Cloud?
Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.
Salesforce Service Cloud Features
- Supported: Lighting Console
- Supported: Knowledge Base
- Supported: Live Agent
- Supported: Social Customer Service
- Supported: In-App Support
- Supported: Service Wave Analytics
- Supported: Mobile Support
- Supported: Customer Communities
Salesforce Service Cloud Screenshots
Salesforce Service Cloud Videos
Salesforce Service Cloud Overview
Stanley Black & Decker Service Cloud Customer Story
Facebook Service Cloud Customer Story
Salesforce Service Cloud Integrations
Salesforce Service Cloud Competitors
Salesforce Service Cloud Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland |
| Supported Languages | English, French, Portuguese, Japanese, Spanish |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
How much does Salesforce Service Cloud cost?
Salesforce Service Cloud starts at $65.
What are Salesforce Service Cloud's top competitors?
Verint Messaging, Freshdesk, and Helpdesk Pilot are common alternatives for Salesforce Service Cloud.
What is Salesforce Service Cloud's best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.3.
Who uses Salesforce Service Cloud?
The most common users of Salesforce Service Cloud are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
(321)
Reviews
(1-4 of 4)- Popular Filters
Companies can't remove reviews or game the system. Here's why
June 24, 2022
Service in Salesforce
September 14, 2017
Easy service center application for Salesforce based shops
September 15, 2014
Professional edition Salesforce Service Cloud
July 08, 2014