Salesforce Service Cloud Reviews

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279 Ratings
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Score 7.8 out of 100

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September 14, 2017
Patrick Slaven | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Users and Roles

16 - These users are in the:
  • Service center, which answers customer questions and routes to the lead development team if necessary
  • Support center, which assists in customer complaints and technical problems. They will route to the development team if necessary
  • Some elements of the sales team
  • Call center, which answers the phone system and routes to the appropriate deparments
Read Patrick Slaven's full review
February 02, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Users and Roles

107 - Customer support
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July 08, 2014
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Users and Roles

20 - We have 1 marketing user, 2 administrative assistants, 6 field application engineers (technicians), 2 engineers, 1 sales manager, and 8 business development managers.
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Feature Scorecard Summary

Organize and prioritize service tickets (54)
Expert directory (38)
Subscription-based notifications (46)
ITSM collaboration and documentation (41)
Ticket creation and submission (54)
Ticket response (53)
External knowledge base (45)
Internal knowledge base (49)
Customer portal (38)
IVR (25)
Social integration (33)
Email support (54)
Help Desk CRM integration (47)

What is Salesforce Service Cloud?

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.

Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Videos (4)

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Salesforce Service Cloud Pricing

Starting Price: $65

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish

Frequently Asked Questions

How much does Salesforce Service Cloud cost?

Salesforce Service Cloud starts at $65.

What is Salesforce Service Cloud's best feature?

Reviewers rate Social integration highest, with a score of 7.6.

Who uses Salesforce Service Cloud?

The most common users of Salesforce Service Cloud are from Mid-size Companies and the Computer Software industry.