September 30, 2015
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Salesforce Service Cloud Scorecard Summary
Feature Scorecard Summary
What is Salesforce Service Cloud?
Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.
Categories: Customer Engagement, Help Desk
Salesforce Service Cloud Screenshots
Salesforce Service Cloud Videos (4)
Salesforce Service Cloud Integrations
InsightSquared Sales Analytics, LiveChat, Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys), MindTouch, Userlike, SurveyMonkey, Salesforce Field Service (Click Field Service Edge), Salesforce Einstein Analytics (formerly Wave Analytics), ServiceMax, RingCentral, FormAssembly, Five9, Clicktools, GetFeedback, by SurveyMonkey, NewVoice
Salesforce Service Cloud Competitors
Salesforce Service Cloud Pricing
Starting Price: $65
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Salesforce Service Cloud Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries: | Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland |
| Supported Languages: | English, French, Portuguese, Japanese, Spanish |
Frequently Asked Questions
How much does Salesforce Service Cloud cost?
Salesforce Service Cloud starts at $65.
What are Salesforce Service Cloud's top competitors?
What is Salesforce Service Cloud's best feature?
Reviewers rate IVR and Social integration highest, with a score of 8.5.
Who uses Salesforce Service Cloud?
The most common users of Salesforce Service Cloud are Mid-size Companies from the Computer Software industry.