Salesforce Service Cloud Reviews

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282 Ratings
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Score 7.8 out of 100

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Reviews (1-7 of 7)

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April 20, 2021
Hans Hong | TrustRadius Reviewer
Score 9 out of 10
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Performance

7
There are issues with page load performance and database performance for sure, but we are a very complex setup with a lot of automation and processing for 2000+ users so this is not surprising. We are also global, so the issue with distance from the regional servers is a problem.
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April 20, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Performance

8
The Salesforce Service Cloud generally has very good performance, however the overall new Lightning user experience can bring that down. For example, if you have too many tabs open, then it can take a while for the Lightning UI to load. This UI is probably not well equipped to handle loading of all of that information at once, but Users tend to leave their tabs open all day long. It can also be fickle depending on which browser you use, what extensions you have installed, and whether you've cleared your cache. This can be the downfall with any software as a service though, not just Salesforce.
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April 20, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Performance

7
Load times can be slow, but this is also based on how much customization you have done. We added a lot of custom fields which could cause additional slowness in loading. This was never anything that affected our overall efficiency. I did not notice that Service Cloud slowed down any of the systems we had it integrated with.
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April 22, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Performance

9
The performance of Salesforce Service Cloud is excellent. The most complex reports that are lengthy are loaded in chunks as to get to your results faster. Each lengthy page loads a bit at a time. It is noticed that when you scroll down you may see a brief loading circle before the next chunk of data will load, on reports or any records. This provides the most recent or more important, provided you set up your page with the most important at the top to load extremely quickly. Although we use a few integrations, it does not seem to slow anything down in Service Cloud. Most of Salesforce now is relying on the browser to cache the pages, so it gives a more seamless experience. Occasionally, loading a new record type, or starting up after a reboot can take an extra moment, so this is why I cannot give it a ten rating.
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April 20, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Performance

9
I give this score because for the most part, the platform did run relatively fast especially for saving Cases and inputting information into SFDC. Naturally if we're running reports where there's lots of information being stored, the reports would take longer but I do believe it's a reasonable run time.
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Feature Scorecard Summary

Organize and prioritize service tickets (56)
7.6
Expert directory (41)
6.7
Subscription-based notifications (48)
7.0
ITSM collaboration and documentation (43)
7.0
Ticket creation and submission (57)
7.6
Ticket response (56)
7.4
External knowledge base (47)
6.8
Internal knowledge base (52)
6.9
Customer portal (40)
6.7
IVR (25)
6.9
Social integration (35)
7.8
Email support (57)
7.6
Help Desk CRM integration (50)
7.6

What is Salesforce Service Cloud?

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Videos (4)

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Salesforce Service Cloud Pricing

Starting Price: $65

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish

Frequently Asked Questions

How much does Salesforce Service Cloud cost?

Salesforce Service Cloud starts at $65.

What is Salesforce Service Cloud's best feature?

Reviewers rate Social integration highest, with a score of 7.8.

Who uses Salesforce Service Cloud?

The most common users of Salesforce Service Cloud are from Mid-size Companies and the Computer Software industry.