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Salesforce Service Cloud Reviews

262 Ratings
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Score 7.8 out of 100
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Reviews (1-4 of 4)

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September 30, 2015

Experience in using and implementing Salesforce Service Cloud makes it easy to recommend

Jeff Grosse | TrustRadius Reviewer
Jeff Grosse
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Salesforce has evolved the Service Cloud solution from a rather basic tool for case management to a highly customizable, functional tool that scales from small to huge businesses. From working at a desktop to working a laptop in a hotel or even handling customer cases on a mobile device, Salesforce is not only available everywhere, but easy to use everywhere. Add in newer technologies like live video and screen sharing on mobile devices and you've got a great solution for support. The other addition to that which is vitally important is a great Knowledge Base. This helps reps solve issues faster in the future and leads to better customer satisfaction.
Read Jeff Grosse's full review
February 02, 2018

Service in Salesforce

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
The system is pretty intuitive and easy to learn once you learn some new terminology.
Read this authenticated review

Salesforce Service Cloud Scorecard Summary

Likelihood to Recommend (262)
7.8
Likelihood to Renew (4)
9.6
Usability (4)
9.0
Support Rating (25)
7.6
Online Training (1)
9.0

Feature Scorecard Summary

Incident and problem management
6.6
Organize and prioritize service tickets (42)
6.8
Expert directory (29)
5.8
Subscription-based notifications (36)
6.5
ITSM collaboration and documentation (29)
6.9
Ticket creation and submission (42)
7.4
Ticket response (41)
6.5
Self Help Community
6.9
External knowledge base (35)
7.0
Internal knowledge base (37)
6.8
Multi-Channel Help
7.5
Customer portal (30)
5.9
IVR (18)
8.5
Social integration (27)
8.5
Email support (41)
7.1
Help Desk CRM integration (36)
7.5

What is Salesforce Service Cloud?

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Categories:  Customer Engagement,  Help Desk

Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Videos (4)

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Salesforce Service Cloud Pricing

Starting Price: $65

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish

Frequently Asked Questions

How much does Salesforce Service Cloud cost?

Salesforce Service Cloud starts at $65.

What is Salesforce Service Cloud's best feature?

Reviewers rate IVR and Social integration highest, with a score of 8.5.

Who uses Salesforce Service Cloud?

The most common users of Salesforce Service Cloud are Mid-size Companies from the Computer Software industry.