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Salesken

Salesken

Overview

What is Salesken?

Salesken.ai is a conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc. The tool also gives…

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A very Highly recommended calling and conversational intelligence tool in the market

Rating: 8 out of 10
December 6, 2022
IncentivizedVetted ReviewVerified User
We have explored and implemented Salesken for calling and conversation intelligence purpose in our organization for the inside sales team. We have explored multiple tools, but...
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Verified user
Manager
Salesken1 year of experience
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Pricing

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Salesken

Salesken

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What is Salesken?

Salesken.ai is a conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc. The tool also gives sales…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Salesken?

Salesken.ai is a conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc. The tool also gives sales reps real-time cues during their conversation to help them engage their customers better.

Salesken Features

  • Supported: Real Time Sales Cues
  • Supported: Call Analytics
  • Supported: Pipeline Analytics
  • Supported: Sales Coaching
  • Supported: Call Recording
  • Supported: Lead Scoring
  • Supported: Auto Dialer

Salesken Screenshots

Screenshot of Users can analyze the entire call to understand which signals were spoken during a particular call, their frequency, and duration. They are further benchmarked against successful calls which will help them identify their areas of improvement.Screenshot of Our dashboard provides an in-depth diagnosis of all calls at a team level for a Manager's perusal and also at an individual level for SDRs' perusal. Apart from different activity numbers, we also provide information on areas of strength and improvement which would help in the improvement of individual and team performance.Screenshot of A bird's eye view of the dashboard helps managers to quickly understand an SDR/agent's performance metrics. This would also help managers to understand how closely is a call aligned with their Sales Playbook. An exhaustive list of signals detected over the call (both semantic and emotional) are captured here.Screenshot of User can configure the sales process that they follow at their organization and replicate the same as a pipeline flow to get a detailed insight into the buyer's journey from being a prospect to customer.

Salesken Video

Make every sales rep your top peformer!

Salesken Integrations

  • Zoom Workplace
  • Salesforce
  • All CRMs
  • Dialers
  • & Video conferencing applications

Salesken Competitors

Salesken Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Salesken Downloadables

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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Great Tool for Improving Conversations: Users find Salesken to be a valuable tool for improving their conversations and gauging their progress. Many reviewers appreciate the ability to view transcripts of their interactions and analyze talk time ratios between prospects and sales reps. The feature that highlights critical features and benefits discussed by prospects and compares the sales rep's performance is highly valued.

Insights on Customer Intent, Objections, Needs, and Expectations: The insights provided by Salesken on customer intent, objections, needs, and expectations are highly valued by users. Several reviewers appreciate the affordability of Salesken, considering it to be light on the pocket while still being effective. A sales rep for a tech firm credits Salesken for helping them ramp up their sales and track their performance in a meaningful way.

Fosters Collaboration Among Sales Teams: It is helpful that users can share their calls with peers without it being competitive, fostering a collaborative environment. Reviewers praise Salesken for allowing sales teams to listen to their calls together and improve collectively. Additionally, sales managers can listen in and provide feedback. Users emphasize that this feature has saved them countless hours, especially for remote sales reps working from home.

Network Issues: Some users have experienced network issues and faced call connectivity problems with the software. Although these issues have been fixed, it was mentioned by a few reviewers as a minor drawback to using the software.

Slow Performance: According to some users, the latest version of the software is quite slow and has recurring glitches. However, they appreciate the prompt resolution of these issues by the development team. While this may cause occasional frustration, overall usability is not significantly affected.

Connectivity Drops: While connectivity sometimes drops for some users, they find the downtime to be manageable. It was mentioned by a few reviewers that this occasional drop in connectivity does not significantly impact their overall experience with the software. Despite this issue, they still consider it an effective tool for their needs.

Users highly recommend Salesken for various sales requirements, including improving the customer experience, increasing conversion rates, and helping sales reps close more deals. They suggest starting to use it as a point solution for all sales needs. Users also recommend Salesken for training, onboarding, and sales management. They believe it is a valuable tool for customer-facing teams to overcome barriers and achieve objectives. Additionally, Salesken is recommended for client interaction and confronting groups/teams to provide the right information at the right time and take conversations in the right direction. Users strongly recommend Salesken as a great tool for all sales teams and think it is a must-have technology to reach sales targets. They mention that Salesken is also valuable for sales strategy, cold calls, and business intelligence reports. Users suggest taking advantage of its artificial intelligence capabilities and have found more value than anticipated. They also recommend using Salesken for virtual client interactions, analyzing and interpreting conversations, and improving conversion rates. Overall, users highly recommend Salesken for its various features and benefits in sales and customer interactions.

Reviews

(1-1 of 1)
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A very Highly recommended calling and conversational intelligence tool in the market

Rating: 8 out of 10
Incentivized
December 06, 2022
Verified User
Vetted Review
Verified User
Salesken
1 year of experience
Use Cases and Deployment Scope
We have explored and implemented Salesken for calling and conversation intelligence purpose in our organization for the inside sales team. We have explored multiple tools, but the value extracted from Salesken was the best and we had gone ahead with the decision. We also did a pilot of the tool before we have taken a decision to implement.
Pros and Cons
  • Calling features
  • Conversation intelligence
  • CRM integration
Likelihood to Recommend
. CRM integration will be only done post-implementation and the telephony tool which has only 1 feature of dialing calls manually and getting them logged.2. The caller ID (user-dedicated contact no.) will not support text msg and WhatsApp integration. In case you wanted to connect with a prospect on Whatsapp, you have to do it on your own but there are some complexities involved and not very feasible.

With very limited permissions access of the telephony tool, I found the user interface very simple and easy to use wrt to the other tools we evaluated previously.2. Also, after the discussion, I found that call disposition is easier in desktop wrt mobile applications- connected calls will be recorded and logged automatically -for other outcomes you have to log manually (need to confirm this)3. In terms of call drop rates, even with a limited sample size, I can say that it's fairly similar to the drop rates of personal no.. Will give updates on this again after making a few more calls
Most Important Features
  • Calling feature
  • CRM integration
  • Call metrics tracking for managers
Return on Investment
  • Higher call rates
  • Higher connect rates
  • Conversation improvement
Alternatives Considered
Of all the tools we explored such as Salesken, Slintel, Call hippo, we have finalized on Slintel for the simple reason that its user interface is one of the best and the overall features provided by Salesken is also something that solves our day to day needs perfectly. The pricing structure also played a key to some part. The call metrics dahsboard also made an impact when we were about to finalize our decision.
Other Software Used
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