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SALESmanago

SALESmanago

Overview

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.SALESmanago aims to…

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Recent Reviews

TrustRadius Insights

SALESmanago is a comprehensive marketing automation tool that offers a wide range of features to help e-commerce businesses maximize their …
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I like SALESmanago!

10 out of 10
March 07, 2023
I use SALESmanago to build communication with clients. We send e-mails to maintain relations, inform about promotions and news. We have …
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Great tool for automation

8 out of 10
February 15, 2022
SALESmanago allowed for the integration of several company systems, databases and applications, thanks to which we are able to collect …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (31)
    9.0
    90%
  • Email deliverability reporting (30)
    8.4
    84%
  • Dashboards (31)
    8.4
    84%
  • Standard reports (30)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Essential

$499

Cloud
per month

Professional

$1,999

Cloud
per month

Enterprise

$4,000

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://salesmanago.com/info/pricing.htm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $499 per month
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Product Demos

SALESmanago Marketing Automation Demo

YouTube

SALESmanago AI CDP & Marketing Automation Platform DEMO

YouTube

CDP SALESmanago

YouTube

How SALESmanago Works - Demo (magyar felirattal)

YouTube

SALESmanago AI CDP & Marketing Automation Platform DEMO

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.6
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.4
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.6
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.8
Avg 7.6
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Product Details

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.

SALESmanago aims to improve eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making.

SALESmanago Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: eCommerce Dashboard
  • Supported: Workflow Generator

SALESmanago Screenshots

Screenshot of Screenshot of Screenshot of

SALESmanago Integrations

SALESmanago Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationAndroid

Frequently Asked Questions

SALESmanago starts at $499.

Bloomreach Commerce Experience Cloud, Emarsys, and Oracle Marketing are common alternatives for SALESmanago.

Reviewers rate Dynamic content and Ability to test dynamic content and List management highest, with a score of 9.1.

The most common users of SALESmanago are from Small Businesses (1-50 employees).

SALESmanago Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)8%
Mid-Size Companies (51-500 employees)18%
Enterprises (more than 500 employees)74%
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Comparisons

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Reviews and Ratings

(38)
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Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
Loreta Cimino | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this tool to build customer journeys in marketing, to increase sales and users. I am very happy with it, the support knows how to help and make you improve, not only in the use of the tool but also in performance. thanks to SM I was able to build entire databases going from 1 user to 4 thousand
  • database segmentation
  • analysis
  • editor email
  • I don't know at the moment
is suitable for particularly rich and elaborate databases. for companies that have important data between purchases, user experience, spending etc. It is worth giving it a try to actually understand what we are talking about. it is important, even if complex, to understand the flow of welcome, it will help you a lot with customers
Score 9 out of 10
Vetted Review
Verified User
I use SalesManago on a daily basis, primarily for marketing emails, customer support via live chat, lead gathering and nurturing, and minor website personalizations with pop-ups and web notifications.I find SalesManago to be a good and reliable tool with a flat learning curve.<br><br>The email builder is simple to use, with a good analytics panel. Pre-made templates can be found for free or at a certain cost, and HTML templates can be imported.<br><br>The live chat tool allows instant communication with customers. If the customer is no longer online, it is possible to communicate with them via their personal contact info from their account.<br><br>SalesManago also offers its customers the possibility to use pop-ups and notifications on the website. I'd like the pop-ups to be a bit more customizable, but apart from that, they work fine. Pop-ups can be scheduled on specific days, webpages, user groups, or actions on the website.<br><br>I found the support team to be fast and always available for any questions I had. When starting to use SalesManago, I received an in-depth introduction to all the tools and services available to me. We now have a monthly meeting with the support team for any kind of request.I found the support team to be fast and always avalaible for any question I had.
  • Email Automation
  • The web pop-ups editor should allow more customization options.
I find SalesManago to be a good tool for email marketing and automation processes.

They live chat service allows fast and direct communication with customers.

Website personalisation (tools like pop-ups and browser notification) work fine but I'd like to have a bit more personalisation options to be avalaible to users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesmanago is the tool that meets most e-commerce marketing automation needs. It is a very powerful system that allows you to implement advanced communication paths or fully automated sales funnels.Messages can be created using both HTML and a creator, which we use very often and both solutions work very well for us.
  • Workflow
  • Newsletter
  • CDP
  • UX - interface
  • SMS gateway - extension of functionality
At every stage of cooperation, you can count on full professionalism and commitment, which we receive from the Salesmanago team. The support works great, we get answers and assistance to each request very quickly. Moreover, the advice about marketing automation, the creation of new workflows, newsletters, and action strategies is of the highest level. I can always rely on a dedicated expert who takes care of our project in every issue. I highly recommend it!
Score 9 out of 10
Vetted Review
Reseller
I work for an agency and I've been helping my customers with SALESmanago since 2016. I think SALESmanago is a very good solutions for ecommerces who want to scale and maximize their results. SALESmanago with his CDP allow you to know better your customers and with automations helps you to reach the right person at the right time.
  • Segmentation - you can segment people in many ways (e.g using tags, rfm matrices, sales funnels, dynamic segments).
  • Automation flows - using workflows, automation rules, and website automations you can automatically do marketing actions after a trigger and in specific conditions. You have a lot of events, conditions and actions
  • Product Recommendations - this tool allow you to recommend products on your website. Maybe it's not quick to prepare it but the results at the end are awesome
  • RFM Segmentation - this is a great tool to segment and reach people according to their RFM profile
  • Lead Generation Tools - SALESmanago has a lot of lead generation tools such has forms, popups, landing pages - but I think it can be improved this area
  • Reporting - comparing it with some other tool in this market I think this area could be improved with maybe custom reports
  • Recommendation Frames - I put the same area I put on "advantage" because I think that the builder could be improved a lot - it's a very good tool, maybe the one that give you the most important results but to do it you have ask SALESmanago for custom implementation.
SALESmanago is a good fit for ecommerce business who want to grow fast. Is a good solution if you want to invest your time to prepare a strategy and implement it. I always say that a marketing automation platform (not only salesmanago) it's not a magic button that multiply your revenues. You have to prepare a strategy implement it, monitor and improve again again and again.

Considering business without an ecommerce there are some other better than SALESmanago.
March 07, 2023

I like SALESmanago!

Score 10 out of 10
Vetted Review
Verified User
I use SALESmanago to build communication with clients. We send e-mails to maintain relations, inform about promotions and news. We have set up cycles of automatic e-mails that reach our customers. SALESmanago helps us increase sales. Thanks to SALESmanago, we observe the involvement of our recipients. We verify which products are popular, and we also conduct extensive analytics.
  • email
  • analytics
  • marketing automation
  • SMS
It helps me in creating e-mail cycles that build the involvement of customers and recipients of our products. Thanks to SALESmanago, I can stay in constant contact with my clients. All this is done by automatic rules.
Mohamed Hamed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
A lot of potential, a pretty much seamless experience, and a great support team. For the last 2 years, and 4 for my team, I have used SALESmanago software for building our Omni-channel automated workflows, launching Email marketing campaigns, managing some customer segmentations, and initiating some custom adjustments specifically for our organization. I have witnessed amazing capabilities and great support from the SALESmanago team, especially since we have multiple offline and online channels that needed a lot of integrations in collecting, organizing and communicating as well.
  • Automated workflows
  • CDP
  • Email marketing
  • Push notifications
  • Reporting
For the scope I dealt with, I find SALESmanago automated workflows, email Marketing, and push notifications are great marketing automation tool that is even better when combined with the great support the team offers.
Score 9 out of 10
Vetted Review
Verified User
We have been using SALESmanogo for 1 year and the results are great. We value the technical support very much. Today, we cannot imagine using a different tool to create mailings and mastering our entire contact list. We have implemented SALESmanago on 5 different websites. If someone is looking for a good and intuitive tool, We would recommend SALESmanago without a doubt.
  • Managing contacts
  • Customer service
  • Data analysis
Managing contacts, Email automation and leadnurturing
Score 8 out of 10
Vetted Review
ResellerIncentivized
The major platform in B2C Marketing, it's omnichanel oriented and perform it's best as a CDP platform. Can manage directly email marketing, sms marketing, lead generation forms, landing pages and integrate a chatbot useful both in website and in social pages. can be integrated with other software via API to centralized the information about every single customer.
  • Email marketin
  • Forms
  • Landing pages
  • chatbot
  • Popups
  • Chatbot
  • Landing pages
It's best is in B2C or D2C scenarios, can automate every single marketing actions for single user, grouped by tags, segments or specific data.
Score 10 out of 10
Vetted Review
Verified User
Advanced e-commerce tool SALESmanago is a great tool that gives you a lot of analytical data, helps to automate marketing and increases sales. In the beginning, we conduct training for new users, in which we go through all the tools - the entire panel is intuitive and transparent. Thanks to dynamic segments, you can easily create a modern mailing layout, and sending web push takes a moment. Implementing changes becomes simple and everyday work more pleasant. A huge advantage is support that responds very quickly and a dedicated Caregiver showing how you can use 100% of the SALESmanago potential for your business.
  • Personalized email campaigns
  • Fast integration
  • Great support
  • Implementation of new tools very often
  • More tutorials for better understanding advanced options
If you have an online shop you work with clients so you need a tool to help you build an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools that are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our company, we use SALESmanago CDP & Marketing Automation every day. It's a simple tool that helps maintain long-term relationships with customers. By automating marketing, the company gains a way to build relationships and increase sales. A useful feature of the system is the ability to segment the collected contacts and adjust the sending of messages to the appropriate target group.
  • Analysis of email campaigns
  • Good and helpful support
  • Automation of campaigns
  • Improved analysis of SMS campaigns
The SALESmanago CDP & Marketing Automation system is perfect for creating automated and personalized messages to customers. By tailoring relevant messages to customers, we can see their engagement. Email analytics allow us to verify all relevant actions. Surely this type of activity translates into better results for your business. Moreover, automating messages saves employees time.
February 23, 2022

Much recommended

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sales Manago allowed us to proceed with the automation process of our daily communication with customer allowing us to reduce resources and therefore- costs. It is a splendid tool that combines current needs with long-term planning of a strategy. I would highly recommend it for anyone that is looking for new opportunities of saving time while delivering a great value to its customers.
  • Easy software.
  • Best customer service.
  • Easy access.
  • Could develop better step by step guide.
It is well suited for both - long-term communication and short time communication that is needed in day to day actions of the company. The plurality of the usage possibilities makes SALESmanago such an amazing tool in comparison to other marketing communication tools available on the market. Would recommend it to anyone.
Score 9 out of 10
Vetted Review
Verified User
I use SALESmanago mostly because I see this tool as a superb hub for small and medium companies. It not only gives companies the possibility to automate a lot of mundane marketing tasks but also allows to create an efficient environment to work within for marketing and sales teams. Usually I use SALESmanago as a data hub, CRM, and marketing workflow center.
  • Data collection
  • Marketing workflow
  • Marketing personalization
  • UI could be more simple
  • There is no easy way to use CDP as dialer tool - you need to integrate with 3 party tool
  • Data analysis could be better
Small to medium company introducing new services, and communicate with users. Using SALESmanago they could collect data about user behavior (both on www, app and also in communication with client via telephone) and determine the best time to send communication, make a call or present an offer. But that is B2B/B2C. The whole other world opens when you are e-commerce. You can personalize your e-commerce platform, create funnels, use RFM marketing or create newsletters 100% personalized for your customers.
February 15, 2022

Great tool for automation

Score 8 out of 10
Vetted Review
Verified User
SALESmanago allowed for the integration of several company systems, databases and applications, thanks to which we are able to collect data about our users and direct personalized communication. We use many automation rules and an advanced workflows that take care of various communication channels. Additionally, it is able to reach our users even more precisely.
  • Segmentation
  • Workflow
  • Formular
  • E-mail editor
+ Creating advanced user paths - E-mail editor
Filip Kaliński | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SALESmanago helps me with creating Marketing Automation scenarios and strategies in both on-site and off-site campaigns. From webpush and email campaigns, through cart rescue-like flows up to fullfledged personalization systems. In online-pharmacy/e-commerce business this can be quite difficult from legal standpoint, however, SALESmanago proved to be great partner and advisor.
  • Recommendation engine
  • Hub incredibly easy to use
  • Data administration
  • Lack of access to contacts defined only by cookie
  • Tag grouping system
  • Date filter in email and webpush dashboards
  • Plus: The system is relatively easy to use, this is, of course, a subjective matter, but I don't think I've ever felt like SALESmanago caused me any difficulty in day-to-day use. Its responsiveness and personalization capabilities proved to be quite helpful. Another plus for me is the help from our account manager. Whenever I need something to be programmed in our system, support is fast and reliable.
  • Room for improvements: Lack of access to contacts defined only by cookie. This would greatly impact and improve my work regarding onsite campaigns and building a client base.
  • New tag grouping system would be nice. For now, trying to analyze what tags are on contacts card has proven to be more than difficult. It's like huge mass of all kinds of tags. Unreadable frankly speaking.
  • New filter in email and webpush dashboards. Sometimes I would like to check OP or CTR of a specific month or week and I simply can't do that. All I can do is use predefined options, but it's simply not enough.
Simona Amodeo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use SALESmanago to manage our email campaign and to create a marketing automation workflow. We also use Salesmanago as a Customer Data Platform to obtain more information about our lead, prospect, and customer.
  • EMAIL CAMPAIGN
  • MARKETING WORKFLOW
  • ATTRIBUTION MODEL
  • TOOL FOR CUSTOMER REVIEWS
  • TOOL FOR GENERATE SURVEYS
SALESmanago is one of the best solutions for managing marketing activity in B2C and B2B eCommerce. It is well integrated with eCommerce platforms like Magento and is very usable.
Score 10 out of 10
Vetted Review
Verified User
SALESmanago CDP is the solution we use to automate our marketing efforts. This tool helps us adapt the offers to the preferences and needs of customers and increase the number of returning customers. We use SALESmanago CDP [for] such [things] as segmentation matrices and dynamic segments that allow us to better understand our customers and their purchasing practices
  • Very good support and training for customers
  • Multiple tools integrated into one
  • Easy to use, once you learn it
  • They should work on communicating system changes earlier
SALESmanago CDP is an ideal tool for e-commerce. It helps to save shopping carts, reach customers with personalized communication and increase sales.
October 14, 2021

Great tool

Score 10 out of 10
Vetted Review
Verified User
SalesManago helps us with every point in our funnel, from TOFU to BOFU and even in after purchase communication. Customer support and training are world-class. The team is always there for all questions you have. Their team helps us to better understand the tool and achieve our goals.
  • Segmentation
  • Prediction Analytics
  • Marketing Automation
  • more customization options
  • more 3rd party integrations
SalesManago is really good for marketing automation, customers segmentation and better understanding of your data.
September 18, 2021

Complex & multitasking tool

Asia Mosiek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It offers many possibilities not only for e-commerce. Our services are related and targeted at a specific target group, so generating leads and segmentation of databases are the most important business areas for us, and Salesmanago is great support. We use it for personalized communication, especially email marketing and marketing automation. This allows us to cross our activities between our platforms and websites and gain even more knowledge about users.
  • Good support and quick response from customer service
  • Complex and multitasking tool
  • Quick and easy implementation and intuitive to use
  • Flexible pricing
  • One opt-out link for all newsletters from different platform and websites
Score 10 out of 10
Vetted Review
Verified User
We use SALESmanago (SM) in marketing department as basic support in contact with our clients. We chose SALESmanago system because segmentation and individual contact is our priority in building positive relationship and loyalty with our target groups . SM contains many valuable funcionalities which makes our business more effective. We have already started to use many tools, but we will discover more. We have longlasting plans with SM, as it improves our activity. We also appreciate a very good support, which answers all our everyday questions and helps to find out new possibilities for developement.
  • individual contact to segments using mail tool
  • individual contact to segments using web push tool
  • individual contact to segments using pop up tool
  • using SALESmanago we have direct effect on purchase
  • great support
  • expiring date for pop-up, so we don't have to remember so switch it off
If you have an online shop you work with clients so you need a tool to help you built an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools which are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Score 9 out of 10
Vetted Review
Verified User
SALESmanago is used to manage marketing automation in my company.
It solves the challenges of managing data on-site and offsite and implements various marketing solutions.
SALESmanago tools are mostly used by the marketing/performance and e-commerce team.
Newsletter emails, web pushes, website optimization, and many more are done on daily basis.
  • Wide variety of tools
  • Easy to use
  • Tailor to your business
  • Sometimes too many options
  • Not everything is always clearly shown and addressed
  • Few changes(on the platform) over the months caused problems and not solutions
SALESmanago is well suited to manage users and data that is gathered on-site. It helps improve website experience and tailor marketing automation solutions for business.
Data and users gathered on site are easily manageable in several tools in SALESmanago - email marketing, notifications.
In some cases, not every option is easily accessible.
Score 8 out of 10
Vetted Review
Verified User
SALESmanago helps my organization in process of automatization. It's used by a department of marketing.
  • A/B testing.
  • Ease of use drag and drop widgets.
  • Comprehensiveness of data collection.
  • More tutorials for better understanding advanced options.
SALESmanago, thanks to the connection with our website, allows you to generate automatic responses and actions in relation to the actions taken by users.
Score 9 out of 10
Vetted Review
Verified User
We implemented SALESmanago to collect leads and provide them with personalized communication. Automated rules, pop-ups and many widgets help us with it. This system is mostly used in digital department.
  • Automated rules and workflow.
  • Pop-ups and forms on website.
  • Advanced segmentation.
  • Advanced analysis of e-mails.
  • Deeper analysis of sales.
Automated emails like emails after visit or abandoned cart email increase our results (OR, CTR and Sales), because people prefer personalized communication and there is bigger chance that they will open such e-mails.
Joanna Cichoszewska | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
SALESmanago [CDP & Marketing Automation] is a [tool] great for [using] effective marketing automation with many features for monitored contacts. It provides an opportunity for marketing automation and dynamic content in campaigns. We got an all in one platform: automation email marketing, monitored contacts, leads profiling, and behavioral analytics. For us, it solves the problems with [a] multichannel marketing automation. SALESmanago [CDP & Marketing Automation] [makes] marketing [campaigns] more relevant and successful.
  • Personalized email campaigns.
  • [Modules for analyzing].
  • [Dynamic] newsletters for monitored contacts after just viewing few products or buying.
  • [Requires] assistance from the IT SALESmanago department in order to be implemented.
  • Some functions difficult to use.
SALESmanago [CDP & Marketing Automation] is [an] easy-to-use tool the drag and drop e-mail editor in combination with automation workflows create a efficient way of automating your marketing systems. It requires [and] needs to be [integrated] via API.
Score 10 out of 10
Vetted Review
Verified User
When B2C-focused companies look for marketing automation tools, they want to be able to handle a massive amount of contacts without the need to go too deep in an individual contact card in the CRM. SALESmanago CDP & Marketing Automation collects both transactional and behavioral data in a structured manner, so setting up not only basic but also more complex automation workflows is a piece of cake. Learning to use the system does not take long; you really can focus on building a winning growth strategy over getting too deep in technical questions. Also, there are new features coming almost every month, so the only limit is time.
  • Increased effectiveness in inbound marketing
  • Higher loyalty
  • Customer journey mapping
  • Database management
If you are looking for a way to get an effective business solution to transform leads in loyal customers, SALESmanago CDP & Marketing Automation will be best choice. Working with Salesmanago means better knowing my potential customers, their preferences, and their needs. It helps me to personalize my market communication, which leads to better conversion and brand loyalty. Their latest developments in the area of web personalization and lead generation give to us a strong competitive advantage against other hotels and distribution channels. There's a number of functions available and they're all integrated with each other.
Score 9 out of 10
Vetted Review
Reseller
We implement SALESmanago in B2C sector and get really good feedback from our clients. The platform is easy in use, with no coding and fast to integrate with a website, usually it takes up to 3 months to start using the features and have some initial results. They update the tools often and make some changes up to the needs of clients. No other platform with so many tools on this level of cost.
  • It's complex, all tools of digital marketing that eCommerce usually needs
  • fast integration
  • implementation of new tools very often
  • Analytics of all tools
  • fast customer support
  • it's complex, so you need time at the beginning to know it better
For sure it's dedicated to any eCommerce.
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