SALESmanago

Score8.5 out of 10

41 Reviews and Ratings

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.

SALESmanago aims to improve eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making.

Categories & Use Cases

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API
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 8
WYSIWYG email editor
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
Category average: 8.2
Triggered drip sequences
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Category average: 8.7

Social sharing and campaigns
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
Category average: 7
Social profile integration
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Category average: 7.3
Integration with Salesforce.com
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
Category average: 8.3

Maciej Stafiej

Marketing Automation Expert in Marketing at With many clients (1-10 employees employees)

Use Cases and Deployment Scope

SALESmanago is a tool I use on a daily basis, serving clients (mainly e-commerce) from various industries. The main problems we manage to solve are usually: lack of effective recovery of abandoned carts, lack of database segmentation, and poor personalization of communication. Thanks to SALESmanago, we usually solve all three of these main problems in a very short time.

Pros

Possibility to create advanced, multichannel marketing automation scenarios.
Possibility to combine behavioral, purchasing and declarative segmentation of database.
Very good documentation that makes API integration easy.

Cons

Pop-up wizards needs to be updated.
Number of fields (20), and field limit (255 characters) in external events.
Workflow analysis is not detailed enough if you have more than one email in scenario.
Sending data from SALESmanago directly to Looker Studio should be easier.

Return on Investment

More ROI for all my clients
Well segmented database
Well recognized target groups

Usability

Verified User

Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use SALESmanago to consolidate a wide range of customer data in one centralized platform, enabling us to create highly personalized communications tailored to their specific needs. This tool addresses the critical business challenge of fragmented customer insights, streamlining data management and enhancing our ability to deliver targeted, relevant messaging. The result is improved customer engagement and a significant boost to our marketing efficiency.

Pros

friendly implementation
ease of use
intuitive tools

Cons

configuration with other platforms
more ready-made templates

Return on Investment

The product had a positive impact on the company's development

Usability

Alternatives Considered

edrone

Federico Sarzi

Marketing Specialist in Marketing at Audiosales (11-50 employees employees)

Use Cases and Deployment Scope

I use SalesManago on a daily basis, primarily for marketing emails, customer support via live chat, lead gathering and nurturing, and minor website personalizations with pop-ups and web notifications.I find SalesManago to be a good and reliable tool with a flat learning curve.

The email builder is simple to use, with a good analytics panel. Pre-made templates can be found for free or at a certain cost, and HTML templates can be imported.

The live chat tool allows instant communication with customers. If the customer is no longer online, it is possible to communicate with them via their personal contact info from their account.

SalesManago also offers its customers the possibility to use pop-ups and notifications on the website. I'd like the pop-ups to be a bit more customizable, but apart from that, they work fine. Pop-ups can be scheduled on specific days, webpages, user groups, or actions on the website.

I found the support team to be fast and always available for any questions I had. When starting to use SalesManago, I received an in-depth introduction to all the tools and services available to me. We now have a monthly meeting with the support team for any kind of request.I found the support team to be fast and always avalaible for any question I had.

Pros

Email Automation

Cons

The web pop-ups editor should allow more customization options.

Return on Investment

Easier customer support via Live Chat

Loreta Cimino View profile

CRM Specialist in Marketing at Digitag Consulting (11-50 employees employees)

Use Cases and Deployment Scope

We use this tool to build customer journeys in marketing, to increase sales and users. I am very happy with it, the support knows how to help and make you improve, not only in the use of the tool but also in performance. thanks to SM I was able to build entire databases going from 1 user to 4 thousand

Pros

database segmentation
analysis
editor email

Cons

I don't know at the moment

Other Software Used

Klaviyo

Return on Investment

more revenue
more contante
best deliverability

Alternatives Considered

Klaviyo

Samuel Cadelano

Marketing Automation Strategist in Marketing at Magilla SRL (11-50 employees employees)

Use Cases and Deployment Scope

I work for an agency and I've been helping my customers with SALESmanago since 2016. I think SALESmanago is a very good solutions for ecommerces who want to scale and maximize their results. SALESmanago with his CDP allow you to know better your customers and with automations helps you to reach the right person at the right time.

Pros

Segmentation - you can segment people in many ways (e.g using tags, rfm matrices, sales funnels, dynamic segments).
Automation flows - using workflows, automation rules, and website automations you can automatically do marketing actions after a trigger and in specific conditions. You have a lot of events, conditions and actions
Product Recommendations - this tool allow you to recommend products on your website. Maybe it's not quick to prepare it but the results at the end are awesome
RFM Segmentation - this is a great tool to segment and reach people according to their RFM profile

Cons

Lead Generation Tools - SALESmanago has a lot of lead generation tools such has forms, popups, landing pages - but I think it can be improved this area
Reporting - comparing it with some other tool in this market I think this area could be improved with maybe custom reports
Recommendation Frames - I put the same area I put on "advantage" because I think that the builder could be improved a lot - it's a very good tool, maybe the one that give you the most important results but to do it you have ask SALESmanago for custom implementation.

Return on Investment

ROI
Revenue
Time

Alternatives Considered

HubSpot Marketing Hub, Sendinblue, Mailchimp, GetResponse and ActiveCampaign

Oracle Marketing

SAP Engagement Cloud

Bloomreach

SALESmanago

What is SALESmanago?

Categories & Use Cases

Media

Key Features

Top Performing Features

API

WYSIWYG email editor

Triggered drip sequences

Areas for Improvement

Social sharing and campaigns

Social profile integration

Integration with Salesforce.com

Reviews

Use Cases and Deployment Scope

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Cons

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Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Other Software Used

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

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