Overview
What is Samespace?
Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR,…
Pricing
Growth
$50
Enterprise
Custom
Entry-level set up fee?
- $50 per user per monthRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Samespace?
Samespace Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Live chat channel
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Samespace Video
Samespace Integrations
- HubSpot CRM
- CRM Salesforce
Samespace Competitors
Samespace Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Samespace Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 30% |
Mid-Size Companies (51-500 employees) | 70% |
Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Users have found Samespace to be a valuable tool for organizing their email and social media in one place, leading to increased productivity and streamlined work processes. By centralizing these communication channels, users have been able to stay organized and efficiently manage their messages without the need to switch between different platforms. The application has been praised for its pleasant user experience, simplicity, and ease of use, making it accessible and intuitive for both new and experienced users.
Although occasional difficulties with call connectivity have been reported by some users, overall, the experience with Samespace has been positive. Users have highlighted the good call quality and seamless conversations free from disturbances. The development team has been actively working on addressing any issues that arise and continuously improving the functionality of the tool.
One area where users have expressed a need for improvement is in the chat support feature. Some users have found that Samespace may not be suitable for their specific chat support requirements due to limitations in terms of simultaneous chat options. However, despite this limitation, users have had a positive experience with Samespace overall and find it to be a helpful tool in managing their communication needs.
Easy-to-use UI: Several users have praised Samespace for its easy-to-use UI, allowing them to efficiently navigate the platform. They have found it simple to filter calls and access recent call lists, enhancing their productivity.
Integrations with Salesforce and other tools: Many reviewers have appreciated the integrations provided by Samespace, particularly with Salesforce and similar tools. They have found these integrations to be great for upscaling their work and streamlining their processes.
Impressive features: Users have been impressed by the range of features offered by Samespace. From creating new customer accounts to tracking sales and expenses, these features have proven valuable in managing daily tasks and improving overall efficiency.
Slow performance with slow internet: Some users have reported that the software does not work properly when the internet speed is slow, leading to frustrating experiences and decreased productivity.
Limited chat functionality: Several reviewers have mentioned limitations in the chat support feature, such as not being able to reply to other chats until accepting all chats and losing typed replies if a new chat comes in simultaneously. These limitations can be irritating for users who need to multitask and efficiently manage their conversations.
Missing important features: A number of users have expressed disappointment with the lack of important features in the software. They have cited the absence of a mute button during calls and pointed out bugs/issues related to call quality. While some issues have been resolved by the developers, these ongoing problems indicate room for improvement. Additionally, users suggested further integration with Salesforce for seamless merging of status updates.