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Sana Commerce Cloud

Sana Commerce Cloud

Overview

What is Sana Commerce Cloud?

Sana Commerce is an eCommerce platform that provides an integrated shopping cart software for both Microsoft Dynamics and SAP.

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Recent Reviews

TrustRadius Insights

Customers have found that Sana Commerce offers a convenient and efficient solution for placing orders. By integrating with the ERP system, …
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Pricing

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Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.sana…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Sana Commerce Cloud?

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.

Sana aims to achieve this by making SAP or Microsoft Dynamics ERP and e-commerce work as one, to eliminate the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. Instead, their approach aims to unlock 3 key benefits to enable users to build lasting relationships with customers:
Total customer convenience: Empower customers with personalized self-service and complete transparency.
Reliability without compromise: Eliminate errors and delays for an experience customers can rely on.
Constant evolution: Adapt a business to meet and exceed customers’ evolving expectations.

Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a global partner network.

Sana Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Shipping
  • Supported: Custom functionality

Sana Commerce Cloud Screenshots

Screenshot of The redesigned Sana Admin's fresh new look, to make it more user-friendly.Screenshot of Customers segmentation in Sana Commerce. Customer segmentation is a marketing strategy that involves dividing a target market into subsets of customers that are similar in specific ways, for example, customers from a certain country or those customers who are essential for the business's prosperity.Screenshot of A personalized storefront with products and content tailored to the customer.Screenshot of Related products are used by Sana to add similar or substitute products like accessories or spare parts and build relationships between the related products and the original product. These product relations can be built in ERP and are used for cross- and up-selling, or they can be also used to provide alternatives in case any of these products are out of stock.Screenshot of Sana Commerce Insights (SCI) is a Sana product providing commercial insights, with extensive options and services. It is an add-on to Sana Commerce Cloud that offers a holistic overview of commercial data.Screenshot of Locations provide customers with an alternative delivery location where they can collect their orders. Instead of delivering a package to the customer’s home or business address, the customer can select a location and collect his or her order at a time that is convenient for him or her. The location can be a physical store, a warehouse, a pickup location of delivery service or any other place specified.Screenshot of Sana Commerce Cloud uses Google reCAPTCHA to increase the security level of a web store, prevent spam attacks and protect it from bots.Screenshot of Product comparisons on the front-end.

Sana Commerce Cloud Video

Introducing Sana Commerce Cloud

Sana Commerce Cloud Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationMobile Web
Supported CountriesNorth-America, Latin America, EMEA, APAC
Supported LanguagesEnglish, German, French, Spanish, Arabic, Chinese (Simplified), Russian, Danish, Dutch, Swedish, Hungarian, Japanese, Korean, Polish, Portuguese

Sana Commerce Cloud Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)43%
Mid-Size Companies (51-500 employees)49%
Enterprises (more than 500 employees)8%
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customers have found that Sana Commerce offers a convenient and efficient solution for placing orders. By integrating with the ERP system, manual entries are eliminated, saving time and reducing errors. The software's solid e-commerce capabilities have received positive feedback from B2B customers, who appreciate the great tools provided. Sana has been especially suitable for companies in their current organizational phase, although they may face limited possibilities for further expansion.

One of the key use cases of Sana Commerce is its ability to help B2B companies advertise to end-users. With upgraded CMS and appealing product pages, businesses can effectively reach their target audience. Additionally, the platform provides real-time access to stock levels, catalog information, open orders, past invoices, and special pricing for customers. This integrated service enhances the customer experience and enables better order placement. Another essential use case is that users can effortlessly provide customers with information about product inventory, track orders, and access documentation such as packing slips, certification letters, and invoices.

Sana Commerce allows businesses to bring extensive catalogs of over 70,000 SKU's to international customers with detailed product information and updated pricing. This eliminates delays in providing accurate product information and pricing quotes to customers in Asia and Oceania, significantly enhancing their experience. Moreover, moving to Sana Commerce allows for rapid content deployment, minimized maintenance, and reduced costs for new functionalities. The software aims to automate sales for B2B customers while attracting B2C customers, ultimately supporting business growth.

Sana Commerce offers excellent integration with ERP systems, making it easier to set up working e-commerce sites while ensuring essential features are not missed. This integration also provides a digital sales channel that increases exposure and allows more clients to become familiar with the company. In terms of cost-effectiveness compared to other platforms, Sana Commerce stands out due to its ease of integration with ERP systems.

While there may be some challenges with the user interface being awkward, Sana Commerce accommodates individual sales agreements and discounts, allowing businesses to operate in their preferred way. Working with Sana Commerce has generally been satisfactory for customers, although there may be scheduling challenges due to the time zone difference with the implementation team.

Overall, customers express high satisfaction with Sana Commerce's performance and capabilities. The software significantly improves efficiency by automating time-consuming processes and generating reports automatically, leading to increased productivity. Customers have successfully increased online order processing from 0% to 50% of total order processing. The support team has also received positive feedback for

Flexible and Fast-Performing Platform: Users find Sana Commerce Cloud to be a flexible and fast-performing platform that is easy to integrate with ERP systems. Some users appreciate the quick integration and centralized database, which makes it easy to access and manage. Others value the cloud-based nature of Sana Commerce Cloud, as it allows for easy access and quick setup without the need for IT expertise.

User-Friendly Backend: The platform's user-friendly backend is highlighted by users, who mention that even non-tech individuals can easily navigate and use it. This ease of use gives users full control over their website's content without relying on a developer, reducing costs and providing flexibility to update and improve the overall website experience.

Seamless Integration with ERP Systems: The seamless integration between Sana Commerce Cloud and ERP systems is praised by users. They mention that orders placed through the platform are directly visible in the ERP, streamlining processes and providing a central solution for managing data. Some users specifically mentioned positive experiences with integrations such as Business Central 365, SAP Business One, Dynamics AX, and NAV.

Complex Pricing Structure: Some users have expressed frustration with the complexity of Sana's pricing structure, including different tiers, add-ons, and extra fees. This has made it difficult for them to understand the exact cost of certain features and budget accordingly.

Difficult Implementation Process: Users have found the implementation process of Sana to be challenging and time-consuming. They encountered issues during integration with their ERP system and faced difficulties in getting started with the platform.

Confusing User Interface: The user interface of Sana has been described as confusing by some users. They have mentioned problems with the search function on content pages and difficulty in viewing orders in the backend.

Users commonly recommend the following when it comes to BeanFlumper:

  1. Utilize the free version and run it on your own system.
  2. Avoid using the cloud version due to lagging issues.
  3. Consider upgrading to the paid version for additional features.

These recommendations include using the free version of BeanFlumper and running it locally, as well as cautioning against potential lagging problems with the cloud version. Users also suggest considering an upgrade to the paid version for access to more advanced features.

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Sana Commerce is one of the best B2B platforms. Its widgets and modules allow you to customize business workflows for your clients to receive an official quote before placing the order, so they can run their internal process and without any of your employees' time invested.

The good: flexible and customized solutions, B2B features, and easy-to-learn admin.
The bad: the service is not that flexible and pretty expensive if you want to revert any of the customizations made before.

  • Quote Workflow--pretty simple and easy to understand and implement
  • Easy-to-learn admin tools
  • Very flexible/customizable initial configuration
  • The service could be much better. It's expensive and hard to monitor because they only check cases twice a week (if you don't have a pre-plan).
  • The language and different time schedules have been an issue for tech problems. They're in Holland and Ukraine and we're in Mexico, and is really hard to find developers who know the platform to hire as an extra resource.
  • You can't import SKUS to populate a landing page programmatically.
Its suited more for B2B-focused or mid-size companies that want to have a more robust platform for their eCommerce and don't want to invest that much (like the case of Magento and other big names).

If you want to make constant UX and design enhancements and tests, you'll have a couple of headaches. It's not that bad but; you wont be able to do it all without customizing and spending good money on it.
Online Storefront (9)
65.55555555555556%
6.6
Product catalog & listings
70%
7.0
Product management
80%
8.0
Bulk product upload
70%
7.0
Branding
80%
8.0
Mobile storefront
80%
8.0
Product variations
N/A
N/A
Website integration
60%
6.0
Visual customization
70%
7.0
CMS
80%
8.0
Online Shopping Cart (2)
35%
3.5
Abandoned cart recovery
N/A
N/A
Checkout user experience
70%
7.0
Online Payment System (1)
80%
8.0
eCommerce security
80%
8.0
eCommerce Marketing (3)
76.66666666666667%
7.7
Promotions & discounts
80%
8.0
Personalized recommendations
70%
7.0
SEO
80%
8.0
eCommerce Business Management (5)
68%
6.8
Multi-site management
N/A
N/A
Order processing
80%
8.0
Inventory management
90%
9.0
Shipping
80%
8.0
Custom functionality
90%
9.0
  • The ROI was 18% more than expected
  • Our traffic has increased by 250%
  • Some of our clients think our site is too complex
Sana Commerce is not as robust, flexible (or expensive) as Magento but is better (and more expensive) than Shopify. It is well balanced and you can customize according to your clients' needs.

They are constantly upgrading their platform so you can keep your eCommerce up to date, but you must consider an extra cost to adapt it to the latest version.
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