SAP Commerce Cloud (formerly SAP Hybris) Reviews

67 Ratings
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Reviews (1-17 of 17)

Anonymous | TrustRadius Reviewer
January 18, 2020

Hybris is a nuclear aircraft carrier

Score 2 out of 10
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Currently using SAP Commerce Cloud as our primary eCommerce platform and CMS. It supports the majority of commerce outside of the subscription business and is the primary interface for the Digital Marketing Operations team. On the administrative side, the platform enables content management via a structured system of templates and catalog management via manual data entry.
  • The platform is very business-agnostic in that it can be highly customized with a massive scope of features and parameters.
  • SAP is generally well regarded and Hybris is enterprise-grade, making it easier to pitch to executives with traditional eCommerce background.
  • The entire software design is extremely over-complicated, with 5-10 steps for actions that should be one step. This has an enormous cost to teams who interact with and support the platform and limits practical use cases for the business.
  • The flexibility of the platform is completely dependent on application developers to customize it for the business. The platform cannot be customized by marketers or non-devs. This creates a huge initial and ongoing tech dependency to set-up and support the platform.
Hybris is well-suited to large highly-structured eCommerce environments with dedicated dev resources that are well-integrated with a content/catalog management team. A large standardized B2B catalog site would be a good business case; limited marketing needs, no personalization, limited customization, no data-driven merchandising, little or no changes to navigation and content over time.
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Mikir Patel | TrustRadius Reviewer
December 06, 2019

Very efficient marketing software

Score 8 out of 10
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I have used this software to design and market product panels. Being an integral part of the manufacturing team, I helped integrate this software into the company’s vision to design, promote, market and sell our lineage products. Even customer services were provided using this software. The functionality and interface of this software is robust and reliable.
  • Marketing products.
  • Merchandising.
  • Hosting web-based promotions.
  • It is quite complex for a new user to learn the tricks of the trade.
  • Not very adaptive to changes.
  • Coding is often difficult.
I would certainly recommend this software in cases where extensive research and development activities are involved to market a product to a target audience. It has diversified areas that can be explored to enhance product visibility and improve customer feedback. Its performance can be improved by offering comprehensive training tools to potential users.
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Adriana Paez | TrustRadius Reviewer
September 09, 2019

My SAP Commerce Cloud review

Score 10 out of 10
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SAP Commerce Cloud solution and success factor is currently deployed across the enterprise. It allows the business to stay compliant; because this is a cloud solution the data is reliable and always available, helping us simplify the business and focusing on our core areas. Data is more manageable, streamlined and up-to-date.
  • SAP Commerce Cloud is powerful, scalable, and it helps streamline our processes to allow us to focus on our core areas.
  • SAP Commerce Cloud is always available and reliable, since this is a cloud solution.
  • SAP Commerce Cloud helps gathering data more easily, as it integrates the various parts of the business.
  • SAP Commerce Cloud should be more user-friendly or require less intensive training before one can be a super power user.
  • The customer support experience could improve for the SAP Commerce Cloud end-user; the platform does not offer a lot of guidance.
  • Not sure whether it can be a stand-alone solution; I believe that it must be integrated with other solutions, so if user needs an end-to-end platform this may not be the solution.
Well-suited: to run customizable reports with large number of data and products. It allows the business to enhance efficiency; great finance tool and ordering management tool.

Less appropriate: if you need to customize the tool and the out-of-the-box reports and functionalities are not a match for your business, or if you need an end-to-end ERP solution without having to integrate with other platforms, this might not be a good option for you.
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Brandon Macapelit, CISA | TrustRadius Reviewer
August 01, 2019

Effective and all-rounder tool but comes with a price

Score 6 out of 10
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SAP Commerce Cloud (SAP Hybris) is being used by the ecommerce arm of our company. It serves as an all-in-one platform for managing our ever demanding e-commerce operation. Though we use it mainly for content management, which is very effective, it is also a great tool for automating marketing activities which suits the preferences of customers. It is also a great solution as a source for our analytics in evaluation performance of e-commerce operation.
  • Content Management
  • Webpage Configuration
  • Analytics
  • Marketing
  • Customer Platform
  • Expensive tool
  • Lack of documentation/ manual
  • It is intimidating for other users
  • Deeper level of detail when it comes to analytics
This tool would greatly benefit large enterprises with large volume of e-commerce activities. It is effective in total management of ecommerce platform. On the other hand, this might not be ideal for small to medium enterprises for reasons that: first, it is expensive and, second the detail might be too much for their own good.
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Oleksandr Sholokh | TrustRadius Reviewer
July 30, 2019

Good e-commerce solution

Score 10 out of 10
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Our customers used SAP hybris as an e-commerce platform for retail in the Internet and call centers. Our department customized hybris for small and big retailers in different areas (building materials, clothes, cosmetic, software subscriptions, licenses, etc.) The primary business goal which hybris resolves is the establishment of an enterprise e-commerce platform in a short time.
  • Wide list of promotion and voucher (coupon) types allows you to build different promo campaigns.
  • The WCMS system with smartedit allows flexible management of your content with different personalisation rules and preview mode.
  • Call Centre module helps you to handle more purchases and assist your customers.
  • The Assisted Service Module extends the area of your customers with "Internet" newbies. A call centre agent could do a full set of customer actions with the help of this module.
  • Commerce oriented data model (Products, Categories, Catalogues, Prices, Customers, Orders etc..) of hybris allows you to save a lot of time when you implementing new e-commerce solution.
  • Able to handle a lot of requests. Hybris is a well scalable system. So, with proper configuration, it will work fine on a big promo campaign like Black Friday or Cyber Monday.
  • Some modules were written a long time ago and it's very hard to customise them (WCMS, CS, old promo engine).
Hybris is really good for a quick start with enterprise e-commerce. It has a lot of solutions from scratch (responsive storefront, content management system, call centre, order management, reporting, etc.). Most of the common customer journeys are already covered by SAP hybris and you will need to do minimum customisations.
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Anonymous | TrustRadius Reviewer
August 02, 2019

SAP commerce cloud - great for most needs

Score 8 out of 10
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SAP Commerce Cloud (formerly SAP Hybris is used by certain departments in the organization, mainly sales and marketing. It’s used to handle sales (both B2B and B2C) and promotional campaigns.
  • Good preloaded features
  • Can be used by people who aren’t IT professionals
  • Ability to integrate with other programs
  • Customization of features can be difficult for those who aren’t in IT
  • It’s not easy to get help with technical issues (if you aren’t yourself IT)
  • Expensive
  • There is not a good manual / user-friendly training materials
  • Older modules are hard to customize
SAP Commerce Cloud is great for handling most e-commerce scenarios, including high traffic and high volume events such as holiday promos. If the out of the box features suit your needs, then you don’t have to have a dedicated programmer on staff to manage the platform.

It might be less appropriate for highly specialized e-commerce events unless you are either tech savvy or employ someone who is.
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Anonymous | TrustRadius Reviewer
August 02, 2019

Highly recommend SAP Commerce Cloud!

Score 8 out of 10
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SAP Commerce Cloud is one of the best tools our company used for e-commerce B2B and B2C. We had a great implementation team that made the process seamless. It was great because it included many templates to market our e-commerce storefront. It also allowed us to customize features on our site easily and quickly. There was a lot of flexibility on what we could do with the system.
  • Great configuration tool that allows developers to code less and develop more.
  • The flexibility is great and it is a friendly platform with a number of options to create your own mobile app communications and website.
  • It features both integrated B2B and B2C capabilities.
  • Back-end systems run slow at times.
  • Price is high compared to competitors.
  • Technical documentation is sometimes lacking.
SAP Commerce Cloud is better suited for larger companies. Implementation takes time, and a lot of planning is required to customize it to each business. I would recommend having experienced technical SMEs to implement the platform.
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Anonymous | TrustRadius Reviewer
July 30, 2019

The platform for a successful B2B/B2C

Score 9 out of 10
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ECommerce solution to connect with customers with one of the product lines. The integration with SAP S4/HANA facilitates ease of data integration between SAP Commerce Cloud and SAP S4/HANA. The solution helped the organization to provide a best in class self-service portal to customers to connect to customized B2B solution offerings of the organization. The ability of the customers to manage the orders effectively with this tool is a great feature. The solution helped the organization to improve and enrich customer service and service delivery of the products and service.
  • Enhanced self service portal for customers
  • Seamless integration
  • Availability of industry specific prebuilt accelerators
  • Availability of the solution in cloud
  • Highly scalable solution
  • Lack of experts with SAP commerce cloud in the market
  • Few issues to integration with Office 365
  • Longer implementation time
SAP Commerce Cloud is well suited for large organizations with multiple product and service offerings to effectively handle B2B integrations, order management, and better customer engagement. May not be suitable for smaller organizations due to the complexity to implement the solution and sustain it.
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Ivan Boada | TrustRadius Reviewer
January 19, 2019

SAP Hybris a state-of-the-art E-commerce Platform

Score 10 out of 10
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We are currently implementing SAP Hybris in a B2B company. The solution that is being implemented will be used by the entire organization as a digital channel for taking orders from our client's business partners. SAP Hybris will allow us to provide business partners with a consistent digital channel that is integrated with the company's ERP and will also allow us to be more agile in the process of taking orders and sales.
  • SAP Hybris provides a true omnichannel across businesses
  • SAP Hybris brings a State-of-the-Art platform to customize and extend with particular business requirements
  • SAP Hybris delivers a secure and strong system to accomplish high security requirements
  • The implementation of SAP Hybris requires highly trained people with previous experience to achieve success.
  • SAP Hybris does not have a solution designed for small companies, it is a platform designed for medium and large companies, at least in Latam Market.
SAP Hybris is the right solution for companies looking for a true omnichannel. It can be set across all the organization, in B2C or B2B traditional web channels, in-store, and many more. SAP Hybris integrates seamlessly with SAP ERP and other backend systems through multiple scenarios, Hot Folders, Web Services, Data Hub, etc.
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Pradeep Bele | TrustRadius Reviewer
January 10, 2019

E-commerce with SAP Hybris

Score 10 out of 10
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I have implemented SAP Hybris for one of our customer's e-commerce software. There were challenges in their business around monitoring the sales, marketing stacks and needing much more integration with third-party vendors for data fetching. With the help of Hybris, those were overcome.
  • The third party data fetching speed and integration is really impressive in terms of configuration and setup. Administration is very easy and user-friendly with different cockpit features.
  • E-Commerce framework is also easy to use and very user-friendly.
  • So far we haven't faced many challenges except the restrictions of email notification integration of Office365 (in some special cases we need to build this feature).
  • Also, I have noticed the help documents available on the internet are not at a satisfactory level. I can see this getting improved more and more as the product is getting older and more consultants are putting their views online.
SAP Hybris is the best product for e-commerce business in terms of sales, planning, and purchasing, with different features built in to help customers improve business. It is less suitable if you are only fetching the data from different vendors, on only interacting vendors, without using its extensive e-commerce platform.
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Carter Lathrop | TrustRadius Reviewer
October 27, 2015

A Candid Look At hybris From a Developer's Standpoint

Score 7 out of 10
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As part of a project delivery practice, a team of engineers and myself implemented solutions with Hybris to develop a online web store for a major US clothing retailer. As an eCommerce platform, it met ours and our clients needs very well in terms of product management at a very large scale. Millions of products and related product data were organized and handled well using OOB Hybris while our custom modules and software supported and extended the code base to meet our clients needs. It also had out of the box support for promotions, gifts, and payment solutions (among others) which made our development time a more efficient.
  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
For a large scale, multi-national eCommerce application where a solution needs to be built with heavy customizations, I believe Hybris is the way to go. It provides a great starting point and scales well with proper development practices. Though be prepared to adopt supplementary solutions for things such as CMS and/or product search/indexing to achieve the most out of this product. Future releases of Hybris are improving on these two things though so it could be the case that these have been updated to leading industry standards, be sure to inquire appropriately.
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Bora Aymete | TrustRadius Reviewer
March 28, 2016

Enterprise e-commerce suite

Score 7 out of 10
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Hybris is being used by our e-commerce department. As a fashion company which has more than 400 physical shops in country and abroad, it helps us sell our products online.
  • Enterprise structure.
  • Robust platform
  • Many out of the box modules
  • Hard to extend
  • Needs very detailed planning
  • Cannot be managed by small teams
Suited for enterprise projects. Not appropriate for small companies.
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Mustafa Yildirim, MSc, PMP, PSM | TrustRadius Reviewer
March 14, 2016

Leader e-commerce product

Score 7 out of 10
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Hybris is being used in b2c project on textile retails in my company
  • Spring framework
  • Extensible architecture
  • Internationalization is ready to go
  • Leader product
  • Rich modules
  • Not easy to implement as seen firstly
  • Impex structure is not so familiar to developers
  • Native persistence layer
  • Not relying on only Spring, involved Jalo layer
  • Closed community, you can not get easy answers by internet searching
It is well suited for enterprise companies to be able to get profits from many modules and features.
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Erin Riggers | TrustRadius Reviewer
May 21, 2014

As the world renowned frontrunner of enterprise e-commerce platforms, Hybris is the obvious choice for taking your online business to the next level.

Score 10 out of 10
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Razorfish has formed a partnership with Hybris and have adopted the platform as our primary e-commerce offering going forward. My technology division, Razorfish West, led the charge in launching the organization's first implementation for West Marine in February of 2014. Several other Hybris initiatives are in active development throughout the company nation-wide.
  • Solid architecture upon the Java Spring framework
  • Clear, efficient separation of presentation and data layers
  • Easy to setup and maintain local development environment
  • UI layer easy to extend, or re-tool to fold in preferred frameworks and utilities.
  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Hybris is straightforward to implement and customize for teams well versed in the Java Stack. The learning curve for technical staff with no exposure to Java is quite steep. Official training courses targeted at front end implementation would be tremendously beneficial in jump-starting productivity for those who fall into this category.
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Anonymous | TrustRadius Reviewer
June 06, 2017

SAP Hybris Review

Score 7 out of 10
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SAP Hybris was used by the eCommerce department to handle online transactions, B2B integrations, and order management. It was used as a backbone for backend infrastructure without frontend and content management tools. It addressed eCommerce related problems: product catalog management, custom pricing, promotions, order fulfillment, billing, subscriptions, customer support tools, reporting and tax calculation.
  • Hybris YAAS - eCommerce as a Service. Great way to provide an eCommerce solution.
  • Modular infrastructure. Third-party vendors can easily provide hybris modules for a particular eCommerce aspect: payment, tax, fulfillment etc.
  • For a proprietary product hybris provides good documentation and community support.
  • Promotion management is not flexible. It comes with a few out of the box promotions, but if you need to do something advanced you need to customize it.
  • Customization of the promotions is very painful.
  • The object-relational mapping framework (aka items.xml) is a bottleneck. It stores all meta-information in a database which causes migration problems. Hope they allow you to build a persistence layer with standard JPA.
  • It's difficult to get help from official support. Last time I had to file a ticket through teh SAP system which wasn't user-friendly.
SAP hybris is well suited for companies that want to open many eCommerce opportunities for business. For example it allows you to start with a solid eCommerce solution and then naturally grow it depending on business needs.

I wouldn't recommend using hybris for small companies, companies established in underdeveloped countries or companies without an engineering department.
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Anonymous | TrustRadius Reviewer
April 20, 2016

hybris - Enterprise Digital Commerce Platform

Score 9 out of 10
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We use hybris to run our flagship B2B eCommerce properties. It's currently used across all customer segments and is leveraged by many internal business units within the company. We use hybris to host websites as well as web services and leverage CMS, cart, search, and many other platform features.
  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
  • After the acquisition by SAP, It's becoming more challenging to get personalized support.
  • While the market has been getting better, it's still difficult to find qualified resources.
  • Dropping of support for Endeca and replacement with support for Solr hurt search features.
Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future.

It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
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Anonymous | TrustRadius Reviewer
May 21, 2016

eCommerce Made quick and easy - Hybris is the key

Score 9 out of 10
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Hybris is an ecommerce suite. I am a Business Analyst and we have implemented ecommerce webportals using Hybris eCommerce suite for GE and Rexel clients.
  • Shopping Cart
  • Order Placement
  • Integration with google maps for location finder
  • Product mgmnt and searches
  • Some features do not work well in Chrome
  • We cannot abort cron jobs which are running from hMC. You need to do this via Admin console.
Its best for developing web ecommerce portals from scratch using extensive product base.
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Feature Scorecard Summary

Product catalog & listings (13)
Product management (14)
Bulk product upload (14)
Branding (12)
Mobile storefront (12)
Product variations (14)
Website integration (14)
Visual customization (12)
CMS (13)
Abandoned cart recovery (12)
Checkout user experience (12)
eCommerce security (12)
Promotions & discounts (15)
Personalized recommendations (13)
SEO (10)
Multi-site management (13)
Order processing (14)
Inventory management (11)
Shipping (12)
Custom functionality (15)

About SAP Commerce Cloud (formerly SAP Hybris)

hybris, an SAP Company, helps businesses around the globe sell more goods, services and digital content through every touchpoint, channel and device through their multichannel ecommerce solution, available as a SaaS or on-premise. hybris delivers "OmniCommerce," an approach providing master data management with unified commerce processes giving a business a single view of its customers, products and orders, and also its customers a single view of the business; it is built modularly and flexibly to suit needs inherent to B2B and B2C commerce. hybris' is scalable and extensible, intended to be comprehensive and complete commerce platform. Over 500 companies have chosen hybris, including global B2B sites W.W.Grainger, Rexel, General Electric, Thomson Reuters and 3M as well as consumer brands Toys“R”Us, Metro, Bridgestone, P&G, Levi's, Nikon, Galeries Lafayette, Migros, Nespresso and Lufthansa. hybris has operations in 15 countries around the globe.

SAP Commerce Cloud (formerly SAP Hybris) Integrations

SAP Commerce Cloud (formerly SAP Hybris) Competitors

SAP Commerce Cloud (formerly SAP Hybris) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No