#1 most frequent
United States of America
40.4%302 installations of 748
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Categories & Use Cases
Media
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Screenshot of the Product Cockpit for managing catalogs, categories and product content
Top Performing Features
Product catalog & listings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
Category average: 8.2
Order processing
Includes tools or integrations for order processing.
Category average: 8.3
Checkout user experience
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Category average: 7.8
Areas for Improvement
Branding
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
Category average: 7.5
Mobile storefront
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
Category average: 7.9
CMS
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Category average: 7.1
Who Buys & Uses SAP Commerce Cloud
#1 most frequent
Manufacturing
29.9%225 installations of 753
“Ready to go, so that less time in SDLC cycle”
#2 most frequent
Professional, Scientific, and Technical Services
24.2%182 installations of 753
“SAP Commerce Cloud has made it easy for us to manage our eCommerce processes, thus allowing us to focus fully on marketing.”
#3 most frequent
Retail Trade
11.2%84 installations of 753
#2 most frequent
Germany
12.7%95 installations of 748
#3 most frequent
India
7.6%57 installations of 748
Pros
- Seamless integration with SAP ERP and S/4HANA via API layers and CPI
- Robust product catalog management for complex product and pricing information
- Reliable and robust cloud infrastructure with reported zero downtime
Cons
- High system complexity and steep learning curve, particularly for backend operations
- High total cost of ownership
- Outdated product catalog management requiring specialized developer skills
Multi Channel Support - Great Commerce Platform with vast of features
Use Cases and Deployment Scope
It is actually a cloud-based commerce platform, which is a package with lots of features, and we are using that for our Business to Business, Business to Customer, and even for Business to Business to Customer (Kind of selling your product to another business and they are going to connect with the end customer) model. As it is very good to customize the features as per your need, and also we can integrate with other SAP products like SAP ERP, which is very beneficial to support the described model operation from anywhere. We are utilizing it for all the above models. Precisely, if I talk about the B2C model, then we are using it for Product Catalog Management, and also for its features, like the kind of global support it provides, and also it is a kind of scalable platform which is very helpful to our business.
Pros
- It is Built and meant to be for complex kind of Business Models
- It is provide seamless integration with SAP ERP
- Providing robust kind of security which is very grateful feature
Cons
- To manage product Catalog, we need skilled developers
- Even for other features like workflow approvals and all need a specific kind of training to train the developers
- Very high-tech architecture is recommended from the beginning itself, if we find out something in between, then product life may get impacted through
Return on Investment
- Very good for managing the inventories and providing the best commerce experience
- Requires very skilled developers to maintain
- Provides very good integration flexibility, and also robust in security terms
- Very much customizable and good for world wide reach out
Usability
Alternatives Considered
SAP Service Cloud
Other Software Used
SAP Service Cloud, SAP Enterprise Portal
My experience with SAP Commerce Cloud as a digital marketing assistant.
Use Cases and Deployment Scope
We switched to SAP Commerce Cloud 4 years ago. The software has simplified our e-commerce processes, particularly inventory management, payment processing, marketing, and general order management. Use of the software has enabled us to ensure a good customer experience across various channels. It has also enabled unlimited interaction between the customer service team and our clients, as well as third-party integration.
Pros
- The software supports numerous Payments methods and integrates well with marketing tools.
- SAP Commerce Cloud is flexible and can be customized easily.
- It supports multiple languages and currencies.
Cons
- Tedious checkout process.
- Ineffective product search and filtering tools.
Return on Investment
- SAP Commerce Cloud has made it easy for us to manage our eCommerce processes, thus allowing us to focus fully on marketing.
- The software has simplified payment processing, inventory management, and order management. Thus reducing human-based errors.
- Use of the product has enabled us to keep all our operations organized and smooth.
Usability
Other Software Used
Webex Calling, Adobe Animate, Adobe Marketing Cloud
Great product for enterprise customers
Use Cases and Deployment Scope
In our organization, We use SAP Commerce Cloud for B2B selling to sell IBM software to end customers and resellers . Additionally we implement SAP Commerce Cloud for our clients for D2C
Pros
- Enterprise grade
- Suitable for B2B and B2C
- Connectivity with ERP
Cons
- Headless storefront
Return on Investment
- The impact SAP Commerce Cloud has on our organization's overall business objectives is a Great ROI (return on investment).
Usability
SAP Commerce Cloud Review
Use Cases and Deployment Scope
At [...] SAP Commerce Cloud is used to facilitate customers placing orders.
Pros
- It helps to display the products to the customers
- Helps customers to login securely and place orders
- Able to display the images of the products
Cons
- Response time to get information from S/4 can be improved
- Scope to improve the look and feel of the PDP pages
- Scope to improve on getting direct pricing from S/4 hana in an efficient way
Return on Investment
- Expected to expand the foot print of SAP Commerce Cloud.
Usability
Other Software Used
Vetcove, Road Warrior
SAP Commerce Cloud B2B solution for large enterprise
Use Cases and Deployment Scope
SAP Commerce cloud is the B2B eCommerce platform for Honeywell
Pros
- out of the Box Accelerator to create eCommerce experience
- Data model for B2B eCommerce
- API Layer and Integrations with SAP
Cons
- GraphQL layer not available for headless commerce
- Connectors with different non SAP applications like salesforce, PIM etc.
Return on Investment
- SAP Commerce cloud has accelerated growth of B2B commerce for Honeywell
- We lack capabilities for multi channel Commerce like in Mobile, EDI etc.
Usability
Alternatives Considered
commercetools
Other Software Used
Salesforce Sales Engagement, Adobe Experience Manager, Salesforce Marketing Cloud Social Studio (discontinued)
