Multi Channel Support - Great Commerce Platform with vast of features
Use Cases and Deployment Scope
It is actually a cloud-based commerce platform, which is a package with lots of features, and we are using that for our Business to Business, Business to Customer, and even for Business to Business to Customer (Kind of selling your product to another business and they are going to connect with the end customer) model. As it is very good to customize the features as per your need, and also we can integrate with other SAP products like SAP ERP, which is very beneficial to support the described model operation from anywhere. We are utilizing it for all the above models. Precisely, if I talk about the B2C model, then we are using it for Product Catalog Management, and also for its features, like the kind of global support it provides, and also it is a kind of scalable platform which is very helpful to our business.
Pros
- It is Built and meant to be for complex kind of Business Models
- It is provide seamless integration with SAP ERP
- Providing robust kind of security which is very grateful feature
Cons
- To manage product Catalog, we need skilled developers
- Even for other features like workflow approvals and all need a specific kind of training to train the developers
- Very high-tech architecture is recommended from the beginning itself, if we find out something in between, then product life may get impacted through
Return on Investment
- Very good for managing the inventories and providing the best commerce experience
- Requires very skilled developers to maintain
- Provides very good integration flexibility, and also robust in security terms
- Very much customizable and good for world wide reach out
Usability
Alternatives Considered
SAP Service Cloud
Other Software Used
SAP Service Cloud, SAP Enterprise Portal
