Skip to main content
SAP Commerce Cloud

SAP Commerce Cloud


What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Read more
Recent Reviews

SAP Review

6 out of 10
October 31, 2023
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than …
Continue reading

Feels quite outdated

6 out of 10
October 25, 2023
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product management (65)
  • Bulk product upload (63)
  • Product catalog & listings (64)
  • Website integration (64)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
Return to navigation


View all pricing

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

43 people also want pricing

Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Return to navigation

Product Demos

Headless eCommerce with SAP Commerce Cloud

Return to navigation


Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Avg 7.8
Return to navigation

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
  • Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
  • Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.

SAP Commerce Cloud Screenshots

Screenshot of Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of Commerce sites on two different mobile devicesScreenshot of Landing page from an e-commerce siteScreenshot of Web page with product categories and search results from an e-commerce siteScreenshot of Screenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Frequently Asked Questions

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.

Reviewers rate Order processing and Inventory management highest, with a score of 9.2.

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Attribute Ratings


(1-25 of 70)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
  • Performance
  • User Experience
  • UX
  • Digital wallet integration is hard to use
  • Data usage has room for improvement
Score 4 out of 10
Vetted Review
Verified User
Mainly as an e-commerce solution: product content management, order management, catalog management, management of marketing campaigns/discounts. In our case we are using it to B2B e-commerce management. Especially useful for managing stocks and variety of products. On top of that we are using it extensively for marketing campaigns management and analytics.
  • Product content management
  • Order management
  • Scalability
  • High Costs (very)
  • Usability is not very intuitive
  • Poor documentation
Really well suitable for big enterprises and for multi-chanel retailers - there are more than enough features necessary to manage extensive product catalogs and high transaction volumes. Moreover, if you have an extensive catalog of products and digital channels like including web, mobile, social media - it's a good choice. Also consider integration and hiring professionals to make the best out of the tool.
Not appropriate for small business or e-commerce business with very limited needs (only sell, send).
October 31, 2023

SAP Review

Score 6 out of 10
Vetted Review
Verified User
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than before.
  • Ease of use
  • Navigation of the site is very clean
  • Integration of other business components into the commerce cloud is very helpful
  • Customer service ticket items sometimes take a while
  • Pricing is somewhat a bit much in my opinion
  • There needs to be extensive training on how to get used to the product
SAP Commerce Cloud is well suited for enterprises with a lot of different product varieties that need help organizing and keeping well situated to get out to the customer base
Score 6 out of 10
Vetted Review
Verified User
We are a GCP Reseller company. We use SAP for managing our customers, and it creates a smooth journey for our customers. It has loads of pre-loaded features, including automated payment solutions, delivery and order processing, and promotions. One of the major defining factors of SAP is its integration with other products. It can be easily configured with GCP Billing.
  • We can set up automated channels that can generate and Send invoices to customers from Google Clouds billing.
  • We can set up different contracts according to customer agreements, which include promotions and discounts.
  • It automates most clunky billing processes which can be a huge advantage.
  • There are some issues with integrations. Like we have to generate an intermediate report and then feed it to SAP.
  • Changing the format of the invoice is a hassle sometimes, and the online resources are good but not great.
  • Time taken during migration is too long.
It is a great ERP Solution. It automatically generates invoices for our multiple customers which is one of the best use cases.
Score 6 out of 10
Vetted Review
Verified User
We use a highly customized version of the CC. It is the core system of our e-commerce platform and basically functions as a backend for our B2C webshop, being the central hub for all products-, users- (both internal & external), and order-data management. We use a separate front end for our B2C customers.
  • Combines all basic e-commerce functionality in one product.
  • Customized parts of the system make regular updates cumbersome.
  • Codebase is reportedly tiresome for our developers.
  • internal user Backoffice's is pretty dated.
Well suited if you want an all-in-one solution for setting up a simple webshop. Less suitable if you plan to perform major customization.
October 26, 2023

Easy and Fast

Dan McRitchie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I am able to use SAP Commerce cloud to track my inventory and market to my social platforms. SAP Commerce cloud is needed to keep my business running smoothly. Before SAP Commerce Cloud, my inventory was a guessing game. I was running out of stock and having to wait for reorders.
  • inventory
  • profit
  • monitoring customer behaviors
  • month end closing can be faster
  • site navigation
SAP commerce cloud helps greatly with inventory tracking. It also helps cut down on code issues when special codes are added to the site. The ease of inventory and reorder is a time saver. Month end is easier than it was before using the platform. It is suitable for b2b applications.
Oscar Alcalá | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
It's like having a Swiss army knife for your e-commerce needs. This platform can address a variety of business problems and scenarios, and its scope is pretty expansive. Since I have implemented SAP Commerce Cloud for my customers, it's hard to describe a single use case but there are several I can address. Online Store Management: This is the most common use. It allows us to list products, inventory, and orders and provides a really good and seamless experience. Multi-channel selling: This feature allows us to sell not only on your website but in other channels, like mobile apps, social media, and marketplaces, and with this tool, you reach a wider audience. Personalization: This is really cool. It allows us to customize the shopping experience for each customer by recommending personalized products, offers, and pricing to enhance customer satisfaction. B2B and B2C E-commerce: This feature is also cool because it has the tools to allow you to sell to other businesses or directly to consumers. Technically, it allows us to solve some of the most common business problems, such as limited e-commerce access, inefficient order processing, lack of personalization, scalability, and complex B2B transactions.
  • Order Management
  • Content Management
  • Multi-channel selling
  • Scalability
  • Pricing
  • Customization at a core level
  • Learning Curve
  • Performance optimization
  • Localization and Globalization
well suited: - Large enterprises - B2B e-commerce - Multi-channel sales - Complex e-commerce workflows - Global business, international operation Less appropriate: - Small businesses - Single product stores - Low budgets - Quick deployments - Lightweight websites - Limited IT servers/resources
Score 7 out of 10
Vetted Review
Verified User
The SAP Commerce Cloud is used for our key e-commerce markets and helps us to reach our B2B customers to enable them to use a quick and easy way to place orders online
  • content management
  • promotion engine
  • product data handling
  • Marketplace capabilities
  • Monolithic architecture that holds a certain complexity in terms of customizability
I see it as capable for standard e-commerce /webshop scenarious. So if you are looking for a solution for a standard scenario. (product > cart > checkout) this would be a potential solution. I do not see the solution a good fit for marketplace scenarios or sophisticated transactional models such as pay per use models since it is a monolothic system and not so much a composable software.
Micah Platt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Primarily used this to transact with individuals and smaller businesses to buy and deploy our learning platform. This handles subscriptions, payments, and connected to our internal system. We could point customers through and they'd sign up.
  • Finalize the deal
  • Show options to customers
  • Automate the purchasing process
  • Didn't always give customers and the company a chance to connect
  • Slow to update
  • Sales, or special offers, would be delayed
Great tool with a fantastic built in learning hub. This was the best part of the cloud because we could point our team members to sections and they'd become experts.

The back office framework is robust as well. Our product didn't need to ship, but if you did have a physical product or a drop shipping option this would be phenomenal.
Score 5 out of 10
Vetted Review
Verified User
SAP Commerce Cloud is integral to our organization, enhancing customer experiences, streamlining order management, and providing valuable analytics. It's our go-to solution for scalable, personalized e-commerce.
  • Personalized Customer Journeys.
  • Omni-Channel Integration.
  • Data-Driven Insights.
  • Simplifying the customization process.
  • Improved documentation.
  • Greater visibility into the platform's performance.
Certainly, SAP Commerce Cloud excels in scenarios requiring robust e-commerce capabilities, such as large-scale online stores with extensive product catalogs, complex pricing structures, and personalized customer experiences. It's also well-suited for businesses aiming to expand into multiple sales channels. However, for smaller businesses with limited resources, it may be less appropriate due to its complexity and cost.
Score 8 out of 10
Vetted Review
Verified User
We utilize SAP Commerce Cloud for managing our online sales and customer interactions. The platform aids in addressing the challenges of complex supply chains and regulatory compliance by centralizing data and processes. Our use case extends from inventory management to customer service, ensuring seamless operations. Integrated analytics are beneficial for market insights, although there’s a learning curve to fully exploit its capabilities. Real-time data processing is crucial for maintaining regulatory compliance and meeting customer expectations. Despite its robustness, the initial setup was complex, and the user interface could be more intuitive. The scalability of SAP Commerce Cloud, however, aligns well with our evolving business needs, making it a viable long-term solution for our digital commerce operations within the intricate landscape of the chemicals industry.
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
  • User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
  • Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
  • Integration Challenges: difficulty with integrating our legacy inventory systems.
Multi-Channel Commerce: Firms aiming to provide a seamless customer experience across multiple channels (online, mobile, in-store) may find SAP Commerce Cloud’s omnichannel commerce capabilities useful. Global Operations: Companies with global operations can benefit from the multi-site, multi-currency, and multi-language capabilities of SAP Commerce Cloud, facilitating a unified commerce platform across diverse geographical locations.
October 25, 2023

Feels quite outdated

Score 6 out of 10
Vetted Review
Verified User
SAP Commerce Cloud is our commerce platform. It is a very extensive platform and comes with OMS, product management and much more. It does the job but the experience is a bit dispersive - there are many backend to login in order to manage all the ecommerce properties. Also, SAP CC requires quite an effort in terms of maintenance, updates and it is not very scalable.
  • order management system
  • customer administration
  • scalability
  • architecture
SAP Commerce Cloud is a great fit maybe for a company that has a number of in house developers and that is already using a SAP ERP solution. Differently, it tends to be very expensive and the business users will forever depend on developers for every single operation.
Charles Ahn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I led teams that designed and implemented SAP Commerce Cloud to enable online B2B and B2C eCommerce for clients.
  • B2C and B2B Webshops
  • Online Product Catalog
  • Reactive user interface development
  • Easy to navigate end user experience
  • Direct inbuilt interface with SAP for order management and fulfillment
  • SAP Commerce Cloud does not have large market share
  • More industry specific templates are needed
  • Better performance monitoring and tuning tools are needed
SAP Commerce Cloud is an excellent choice for eCommerce for companies and organizations that already have SAP as their back office ERP order management, fulfillment and financial system.
John Chavez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBASET utilizes the commerce cloud to house their proprietary software, this software allows us to support both internal and external clients at a fast rate of speed, especially when we utilize system changes.
  • Ease of use
  • Low overhead (requires minimum resources)
  • Good price point
  • Implementation
If you are utilizing a large amount of data this is the way to go especially if you are going external as the company provides third party support if you need it.
Ivan Boada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently implementing SAP Hybris in a B2B company. The solution that is being implemented will be used by the entire organization as a digital channel for taking orders from our client's business partners. SAP Hybris will allow us to provide business partners with a consistent digital channel that is integrated with the company's ERP and will also allow us to be more agile in the process of taking orders and sales.
  • SAP Hybris provides a true omnichannel across businesses
  • SAP Hybris brings a State-of-the-Art platform to customize and extend with particular business requirements
  • SAP Hybris delivers a secure and strong system to accomplish high security requirements
  • The implementation of SAP Hybris requires highly trained people with previous experience to achieve success.
  • SAP Hybris does not have a solution designed for small companies, it is a platform designed for medium and large companies, at least in Latam Market.
SAP Hybris is the right solution for companies looking for a true omnichannel. It can be set across all the organization, in B2C or B2B traditional web channels, in-store, and many more. SAP Hybris integrates seamlessly with SAP ERP and other backend systems through multiple scenarios, Hot Folders, Web Services, Data Hub, etc.
September 02, 2023

SAP Commerce Cloud

Rajiv Thakur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
SAP Commerce Cloud is one of the best platform for selling products directly to customers. We are using B2C model and it has reduced the time to market and also enabled the trust of customers about products.
  • Easily integration with SAP S4HANA
  • The Shopping experience is smooth
  • Support API for integration with non-sap products
  • Customized reports are available
  • Less knowledge sharing platform available
  • User interface should be improvise for better experience of end users
  • Needs to work on Costing
Less manual work needed in this platform
Sandra Hazard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
  • SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
  • Deployments are done well, and builds are created quickly with no crashes or issues.
  • SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
SAP Commerce Cloud is highly suited for development and testing work on projects based on SAP Hybris commerce technology since the cloud-based solution overcomes numerous infrastructure and security challenges. Backoffice, HAC, and the SAP cloud site all contribute significantly to the project's development by enhancing efficiency and eliminating manual labor for all staff, giving them more time to engage in the creation of new functionality.
Score 8 out of 10
Vetted Review
Verified User
We are using SAP eCommerce Cloud as the tool for our B2B web site. We have just migrated from the Hybris on Premise version + Datahub to SAP Commerce Cloud + SCPI. The migration process has been complicated and we have had to do a lot of rework. Currently we are happy with the result and we are working to extend the solution to other group companies taking care with performance.
  • SAP ERP integration
  • Product search
  • Adaptability to business needs
  • Minor releases to avoid big releases
  • Reduce complexity
I think SAP Commerce Cloud is a powerful but complex tool appropriate for complex B2B e-commerce Sites integrated with SAP ERP. In my opinion it is less useful for simple B2B e-commerce sites and / or not integrated with SAP ERP
Score 8 out of 10
Vetted Review
Verified User
B2B platform.
  • Integration with ECC
  • Decoupled front vs backoffice
  • look and feel
  • status order / delivery change during order processing in ECC integration in SAP CX
  • backoffice too complex to admin
B2B in simple scenarios. For fully integrated order change, developments where needed
Score 8 out of 10
Vetted Review
Verified User
eCommerce shops b2b and b2c. we need to harmonize the technology behind webshops. we have 4 different Business units and not all are using the same solution and at various levels of maturity and needs.
  • harmonize one solution
  • integrate with SAP ERP
  • Preferred service is great
  • User Experience
  • Smart Edit ease of use for content management
Harmonizing webshops with one global solution that integrates well with SAP ERP. this is where and why we have Commerce Cloud as a solution. where it is less appropriate is where there isn't an SAP ERP that it can integrate to. I think this is the primary use case for Commerce Cloud
Score 8 out of 10
Vetted Review
Verified User
We have a global B2B & B2C template
  • Integrations
  • Enterprise
  • Scalable
  • not user friendly CMS
  • Low code / No code
  • Lack of development partners
Quick and small webshops
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
  • Deployment
  • Debugging
  • Setting up environment specific variables
  • Isolating and monitoring server
  • Cleaner separation between different servers
  • build pipeline customization
  • access related issues
  • troubleshooting without SAP intervention
It's best suited for existing applications built on Hybris (SAP CX) and can easily be used by the addition of a deployment descriptor that also houses environment-specific variables. However, for an application from scratch, it is not readily available from the cloud storage that users can simply clone and start using it. Not having an online marketplace like store to add various OOTB components is a big miss in my opinion.
Score 8 out of 10
Vetted Review
Verified User
FFF Enterprises, Inc. is a biopharmaceutical distributor. We allow our downstream customers to order on-line via SAP Commerce Cloud.
  • Integrates with SAP S/4HANA
  • Robust for e-commmerce
  • Distributive Server Performance
Integration between SAP S/4HANA provided more flexible and seamless integrations than other solutions
Score 9 out of 10
Vetted Review
Verified User
Since I first put this software in place, it has played a key role in protecting the company's business operations. It was also seen as a crucial platform for managing all virtual and online business operations. The database will at least serve as a guide for further adjustments, so I also find this program to be extremely helpful as a backup in the future in case I want to modify the company's regulations, structure, or just the commercial activity.
  • Easy-to-use and functional tools
  • Efficient tools management
  • Integrates well with other platforms
  • User maintenance needs improvement
  • Some tools are quite slow and laggy
  • Some functions are outdated and need to be updated
The use of SAP Commerce Cloud within the company has contributed to maintaining and increasing its development because the weekly reports motivate us to be better every week and every month; we can better manage time to achieve the maximum possible tasks; we concentrate on those things that achieved a positive impact on the company; and, finally, we provide the best service to customers by keeping their information in the cloud to address them in a personalized way.
Return to navigation