SAP Commerce Cloud

SAP Commerce Cloud

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Top Rated
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Score 8.2 out of 100
Top Rated
SAP Commerce Cloud

Overview

Recent Reviews

Easy to use, Easy to learn

10
April 26, 2022
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on …
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It's easy to use

8
March 18, 2022
I use SAP Commerce Cloud for our application subscription portal. Some clients involved our tea in the platform selection and we consider …
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Get Live with SAP Commerce Cloud

10
March 04, 2022
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
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Satisfaction with Commerce Cloud

8
March 04, 2022
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and …

Robust solution for long term projects

9
February 28, 2022
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the …
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True reason to choose SAP Commerce Cloud

10
February 25, 2022
  • Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST …
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Wish we could improve more

10
February 24, 2022
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and …
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I'm satisfied

8
February 24, 2022
We are using the B2B solution in the Pharmacy industry. The solution helps us to provide the products to our B2B partners. The solution is …

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Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 20 features

Product variations (38)

8.9
89%

Website integration (38)

8.8
88%

Product management (38)

8.5
85%

Bulk product upload (38)

8.3
83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Features Scorecard

Online Storefront

8.1
81%

Online Shopping Cart

9.1
91%

Online Payment System

9.2
92%

eCommerce Marketing

7.8
78%

eCommerce Business Management

8.5
85%

Product Details

What is SAP Commerce Cloud?

SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.

SAP Commerce Cloud Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: Easily setup and connect needed services to run the perfect commerce shop with API first approach, and microservices enabled architecture. Ensure you have the latest innovations and capabilities with continuous deployment of new features so that you can best meet the dynamic customer expectations
  • Supported: Engage customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices. Quickly create and deliver highly engaging commerce experiences that will increase conversions and customer loyalty.
  • Supported: Empower sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey. Optimally monetize your inventory by connecting demand with supply chain. Increase customer satisfaction by responding to customer feedback and sentiments.

SAP Commerce Cloud Screenshots

Product Cockpit for managing catalogs, categories and product contentOrder Management Capabilities including sourcing and allocation rulesCommerce sites on two different mobile devicesLanding page from an e-commerce siteWeb page with product categories and search results from an e-commerce siteScreenshot displaying headless commerce storefronts

SAP Commerce Cloud Videos

SAP Commerce Cloud Integrations

SAP Commerce Cloud Competitors

SAP Commerce Cloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages50+Languages

Comparisons

View all alternatives

Frequently Asked Questions

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

What is SAP Commerce Cloud's best feature?

Reviewers rate Abandoned cart recovery highest, with a score of 9.5.

Who uses SAP Commerce Cloud?

The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-25 of 32)
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Juan Felipe Maillane Tabares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We usually select SAP Commerce Cloud for its great customization capacity, scalability, and support levels, however, it lags behind some of its competitors in aspects such as price and production golive complexity.
Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud is a unique software that stands out from similar products in the industry because of the breadth of features it offers. This includes AI-powered merchandising, guided selling, chatbots, and many other features that aid the buying process for the customer. This helps the business to derive more sales and profits with a very lower cost of ownership.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Using Adobe Commerce Cloud as well for a few engagements. There have been multiple engagements where we help our clients to do platform selection where SAP Commerce Cloud is compared against Adobe Commerce Cloud, Commerce Tools, Spryker Commerce, and Shopify. Based on the client budget and list of requirements we help customers to select the best platform based on their needs.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • SAP Commerce Cloud
as mentioned earlier, I have used SAP Commerce Cloud in my project, hence I choose it, on the basis of my experience of one year of using SAP Commerce Cloud, it helps in achieving by far the best deployments done on various environments without any hassle or failure, we can track each and everything related to the deployments going on and also the safety and security measures are taken by SAP Commerce Cloud to keep the data intact and out of the reach of the burglars is an appreciating point.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dynatrace is used out of the box for SAP Commerce Cloud. Even if it's pretty hard for our new developers to get familiarized with Dynatrace, it's a very powerful tool we can use to debug and monitor the entire system (eg. database, tomcat, requests, latency, etc). So, it's really helpful to debug complex performance and bug issues.
Sumit Bisht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Gauri Hiremath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Although the pricing is high SAP Commerce Cloud makes it worth every penny due to its high quality and wide range of functionalities. Since our organization has already been using other SAP products, it is easily integrated with minimum hassle and takes less time to get used to. Also, because it is well-reputed and best in the market.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Unlike SAP Commerce Clou, Wix does not have all eCommerce tools that we need to create and embed promotional campaigns that would [attract] more customers since it mainly focuses on web design and development.
Score 8 out of 10
Vetted Review
Reseller
Review Source
It is the best suited platform for large business to business organizations looking to lean into digital commerce and scale their organizations for the long term. Other platforms are better suited for early stage or mid market businesses in retail and other verticals.
Jamaal Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Oracle CX Commerce (formerly Oracle Commerce Cloud)
SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there are so many functions and customizations that can be used it was a no-brainer to make the switch.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our executive funders and high-dollar donors use this platform and as a consequence, our company has adopted the system with no complaints. We appreciate it, but sometimes it is slow to respond to internal/external changes or organizational-wide updates. The customer service is also satisfactory, so it could be a little bit better.
Score 10 out of 10
Vetted Review
Verified User
Review Source
SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision.
September 12, 2020

SAP Commerce Cloud Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
Honestly, I wish we would have gone with Salesforce. For the cost, onboarding, plugins that Salesforce has (and SAP doesn't), mobile options, issues with SAP, etc., Salesforce would have been a better choice (in my opinion). Before the switch to SAP we had GoldMine and it was AWFUL. I DEFINITELY wouldn't recommend it to anyone.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of people, fuel and time to turn that ship.
Mikir Patel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • AT&T Connect
SAP is a pioneer in this field and is a trustworthy brand. The reason behind choosing this software was to enforce a uniform system throughout the company considering we have been using the SAP ERP system. The field service is really impressive. The cost of this software was another attractive feature.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We chose SAP Commerce Cloud over the other e-commerce platforms because it had integrated B2B and B2C capabilities. It is user-friendly and you can personalize it to make it your own. SAP Commerce Cloud's functionalities met the vast majority of our project requirements.